How should a salesman in a photo studio answer customers' excessive demands?

We often meet customers' rejection, and sometimes we are really angry with those unreasonable excessive demands, but we are in the service industry. Faced with these problems, we should adjust our mentality. To a certain extent, customer rejection is as common as eating and dressing, which requires the sales staff of the photo studio to have a good response.

Rejection is a headache for every salesman in the world. However, if a salesperson has never heard a customer's rejection, then he is not a real salesperson, at best, he is just an order taker. To a certain extent, customer rejection is as common as eating and dressing, but it is an inevitable part of the sales process.

As a salesperson, if you can't handle the customer's rejection well, it will be difficult to get the customer's approval and it will easily affect your mood. After all, frequent rejections can be very frustrating.

1, establish a correct sales mentality.

In the face of customer's rejection, the salesman must treat it positively, get used to this rejection gradually, and learn the spirit of Ah Q, which will make you more frustrated and brave.

(1) Correctly understand customer rejection.

Our understanding of rejection determines our attitude, our attitude affects our behavior, and our behavior determines the result of our work. So you must first have a correct understanding of the customer's rejection.

Don't take a customer's rejection as a personal rejection. The customer didn't say "no" to you, but said "no" to the product you were selling at that time.

Every time a customer says "no", it is not the final decision. If you are sure that effective customers are suitable for the products you sell, customers may eventually need your products.

(2) Correct your sales attitude.

You can't show a bad attitude just because the customer refuses, which will only make the customer dislike you. Even if the customer refuses and doesn't reach a deal with you, maintaining a consistent polite attitude will at least make you leave a good impression in the eyes of the customer and may have the opportunity to cooperate with you in the future.

Some customers' rejections are quite subjective. For such customers, you can not make a substantive response first, and then guide them into a pleasant communication atmosphere with your sincerity and enthusiasm. When you show enough tolerance, customers may stop bargaining with your own prejudice.

(3) Adjust your emotions

Never show frustration as soon as you are rejected, because no matter what the real attitude of customers is, they are always used to expressing rejection in the process of communicating with salesmen. All kinds of reasons for refusing are often their weapons of "attacking when advancing and defending when retreating". So many times, no matter how dissatisfied the potential customers seem, how many seemingly unbreakable reasons they find to refuse are actually for the initiative in the sales process. So, you really don't have to be too afraid of customer rejection. When customers refuse your sales promotion for various reasons, don't think that your sales promotion has failed negatively.

Such a salesman, if he is negative and gives up easily every time he meets a customer's rejection, it is difficult to succeed. No matter whether the sales target can be achieved in the end, we should face it with a normal heart.

2. Take action to solve the rejection problem

(1) Be polite.

(2) Stick to it for three minutes

Don't pester customers when they refuse. But don't give up easily. You can politely ask the reason why the customer refused and judge whether it is the real reason. If it's not the real reason, you have to stick to it for a while.

Stick to it for three minutes, and look at each other sincerely, firmly and eagerly; Say firmly and without choice: "three minutes, just three minutes!" " I believe in my heart that customers will be moved by your sincerity and will give you these three minutes.

Put the goods in a leather bag at the scene and look unhappy.

The above two coping styles of salespeople are very negative, which will have a negative impact on the mood of buyers and sellers, and even lead to quarrels when encountering difficult customers, leading to embarrassing sales situation.