What are the duties of the COO?

The operation director needs to be dedicated and have strong communication and learning skills; Clear thinking and quick response; The following are my carefully collected job responsibilities of the chief operating officer. I will share it with you and enjoy it together.

Responsibilities of the Director of Operations 1

1, a senior management position, responsible for the main objectives and plans of its functional areas, and formulating, participating in or assisting the upper management to implement relevant policies and systems;

2. Be responsible for the daily management of the department and the management, guidance, training and assessment of the staff of the department;

3. Keep communication with sales staff, customer service department and other departments in order to analyze market trends and customer needs;

4. Responsible for advertising planning and promotion activities related to sales, and responsible for its planning, implementation and evaluation;

5. Conduct business surveys and provide market positioning analysis reports of products and services;

6. Promote new products and coordinate related matters.

Responsibilities of COO 2

1. Assist the President to set up, train and evaluate the operation team;

2. Conduct regular business analysis, provide service training for employees, and continuously improve the overall business level of the company;

3. The maintenance of the shop environment creates a comfortable and clean atmosphere, and the maintenance of equipment ensures that everything works normally;

4. Assist the president to conduct market dynamic investigation and analysis, and provide customers with development strategy, operation mode and operation concept;

5. Organize personnel to conduct market research on a regular basis, establish a brand resource library, and put forward reasonable opinions and suggestions on customer base analysis;

6. Ensure the safety of the company's property and funds;

7. Complete the tasks and indicators of sales, cost control, passenger flow and membership issued by the company;

8. Complete other tasks assigned by the company president.

Responsibilities of the Chief Operating Officer 3

1, responsible for assisting the general manager to carry out the company's strategic development planning, business development and corporate culture construction;

2. Assist the general manager, be responsible for the daily operation and management of the "catering and leisure" business segment of the company, formulate the medium and long-term development plan and annual business target of the catering and leisure business segment, and organize the realization of the company's strategic target;

3. Take the lead in formulating the operation plan and strategy of the "catering and leisure" business segment, organize and implement the operation management of restaurants and farms, product sales promotion and store scale development, optimize and adjust the operation strategy and solutions in time, and ensure the realization of the company's operating income and profit targets;

4. Be responsible for the node control and management during the product operation of the company;

5. Be responsible for the construction of the company's operation team and improve the team's business level and ability.

6. Responsible for the establishment, expansion and maintenance of high-end customer resource relationships such as the government or enterprises and institutions;

7. Be responsible for solving the emergencies of Gong's catering and leisure project company;

8. Perform other tasks assigned by the General Manager.

Duties of Chief Operating Officer 4

1, responsible for the management of catering stores under its jurisdiction, responsible for the performance appraisal and management of store managers, and reporting to the general manager or vice president in charge of the company;

2. Work around core indicators such as customer satisfaction, employee development and training, continuous optimization of service standards and management efficiency;

3. Inspect and supervise the implementation of various standards and systems in the workshop, and take timely measures to deal with emergencies when problems are found;

4. Strong pressure resistance, strong sense of responsibility and high work enthusiasm.

Responsibilities of Director of Operations 5

1. Prepare and submit the management system, process and standards of the Food and Beverage Operation Department to the superior.

2. Be responsible for compiling and improving the working procedures, service processes and standards of the restaurant.

3. Be responsible for analyzing the operating costs of regional stores and making various work plans and budgets.

4, responsible for reviewing the daily operation report, grasp the daily food supply and kitchen preparation.

5. Supervise the production supervisor to do a good job in kitchen hygiene and safety, implement the food hygiene system, and conduct regular safety protection and fire prevention education to ensure the safety of kitchen production.

6. Responsible for the product sales of regional stores.

7. Analyze the monthly operation and budget control, put forward the improvement plan and implement it.

8. Supervise delivery quality and service to ensure delivery service and product quality.

9. Responsible for the recruitment, training, daily assessment and transaction management of personnel at all levels in regional stores.

10, responsible for the formulation, implementation and assessment of various training plans of regional stores, and constantly improve the work of employees.

1 1, responsible for proposing and submitting employee incentive plans.

12, responsible for the planning and arrangement of daily staff activities.

13, other issues arranged by superiors.

Duties of the Chief Operating Officer 6

1. Assist the company's decision-making level, formulate the company's development strategy, and be responsible for the short-term and long-term company decisions and strategies within the scope of functions, which has an important impact on the realization of the company's medium-and long-term goals;

2. Be responsible for planning the company's annual marketing objectives and plans, and supervise, judge and correct the formulated marketing strategies and their implementation;

3. Be responsible for developing market business, carrying out relevant publicity and promotion, including management and progress promotion, and establishing the company's market operation system;

4. Make timely judgments and predictions on market changes, grasp market trends, provide accurate relevant information for decision-making and open up sales markets;

5. Plan and manage the budget of marketing activities, and use the budget reasonably, effectively and reasonably to carry out advertising and marketing activities;

6. Organize to review the project sales pricing and sales planning scheme, formulate product promotion strategy, brand strategic plan and brand promotion scheme, establish a system responsible for the company's interests and operate effectively.

7, comprehensive analysis of competitors' products and industries, timely adjust the competitive strategy and marketing channels;

8. Establish an efficient marketing team, expand the market in an all-round way, and ensure the completion of the sales targets set by the company;

9. Have excellent team spirit and excellent quality of cooperation with others, lead and help others to achieve their goals together, and encourage them to actively explore the market and complete the task indicators;

10, control marketing costs, promote the rationalization of marketing profits, and assist the general manager in handling other affairs of the company;

1 1, direct reporting object, general manager.

Duties of Chief Operating Officer 7

1. Responsible for organizing commercial operation management, including tenant management, site management, service management, customer management and operation coordination, and supervising the implementation and management of commercial operation and marketing;

2. According to the overall goal of the company, formulate the annual operation target, annual work plan and cost budget of the operation department;

3. Organize operational data management analysis, including shopping mall passenger flow analysis, vehicle flow analysis, tenant operation data analysis, tenant contribution analysis, etc. Put forward the operation improvement work plan, supervise and guide the implementation of various operation work plans and schemes, and lead the operation team to achieve various business indicators;

4. Organize the promotion activities of the shopping mall, guide and implement the preparations made by the headquarters and tenants before the promotion activities, follow up the implementation of the promotion activities and complete the summary of the promotion activities.

6. Be responsible for the establishment, maintenance and promotion of the mall image, and shape the brand image;

7. Responsible for handling major customer complaints and emergencies;

What are the articles related to the job responsibilities of the Chief Operating Officer?

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