? Smile is "repaired" in this way.

It's natural for Expo workers, service personnel and volunteers to greet tourists with smiles, but it's not easy to keep smiling, because of stress and fatigue. In order to "repair" everyone's smiles, the temporary party organizations in the Expo site have made moves one after another, with good logistics support and meticulous care, doing a strong backing.

Fatigue and stress create a "smile crisis"

"On the first day, smile; The next day, smile; But on the third day, the smile became stiff. " In the first stage after the opening of the park, the temporary Party Committee of the Joint Pavilion of Private Enterprises discovered the "smile crisis": there was a very popular "* * * show" in the pavilion, in which thousands of spheres refracted light and shadow in the dark, whirled up and down, and interpreted the four seasons in eight minutes; But if you watch it every 15 minutes, the fantastic lighting effect will become a torture to your eyes-many staff members will have swollen eyes, hoarse voices and exhausted physical strength, and their smiles will naturally hang up.

In addition to physical exhaustion, the huge passenger flow of the Expo also made the staff feel "lack of heart", and the volunteers who were responsible for assisting the police to maintain order in the park were most touched by this. "It is easy for tourists to get anxious for a few hours in front of popular venues, so conflicts are easy to occur between tourists and tourists, and between tourists and museum staff. At this time, we are inevitably involved in maintaining order, and it is common to be accused or even accidentally injured by tourists. " Jiang Bo, deputy secretary of the Party Working Committee of the district-level organs in Putuo District, said that Guo Jiansai of the environmental monitoring detachment in their district was accidentally injured by tourists pushing each other while maintaining the queue order of visitors in the Ukrainian Pavilion, with dislocation of the left and right thumb joints and soft tissue contusion.

Fatigue and pressure "crowd out" the smiles on the staff's faces. How to "save the smiles" and keep them for a long time has become an important task of the temporary party organization.

The rear serves the front and delivers a smile

How to relieve the fatigue of the staff and give them psychological "dependence"? The Municipal Social Work Party Committee issued an initiative to the "two new" party organizations-"the rear supports the front": the party organizations should give full play to their organizational advantages and build a "rear area" for front-line staff, with the rear serving the front and conveying smiles, forming a situation of "you serve the Expo and we serve you".

In order to ensure the staff's healthy attendance, the Party organizations have gone deep into the front line to understand their needs, and have done everything in "hardware matching". Minhang District Grass-roots Party Organizations Serving the Expo Temporary Party Committee presented personal accident insurance to the workers who served in the Expo Park; Temporary Party Committee of Private Enterprise Pavilion prepares eye drops (to prevent eye fatigue), boat-fruited Sterculia (to moisten throat), American ginseng and effervescent tablets (to supplement physical strength) for venue staff; The Party Committee of Minghua Property Company prepared chocolate for 4 etiquette guides of the off-site guests at the opening ceremony of the World Expo, and also bought soft-soled wedge shoes for all the female employees who stood and served ... < P > Backing against the organization, the psychological pressure of the employees was exported. The Party Committee of Minghua Property Company started the psychological counseling service, and not only party member cadres talked with employees, but also invited psychologists; At the same time, a service hotline was opened, and the party and government cadres at the company headquarters were invited to answer various questions for employees; A professional photographer from the Photographers' Association was invited to join the Minghua team, who was responsible for taking pictures of employee service scenes and touching moments during the World Expo, capturing employees' bright smiles and pasting them on the wall.

the "two new" party building strengthens the cohesion of enterprises

The front-line personnel belong to and rely on something, because the party organization has implemented the role of serving the masses, rallying people's hearts and promoting harmony. In this process, many "two new" organizations have gained a new understanding of the role of "two new" party building: through party building, enterprises can improve cohesion.

the party Committee of fosun group proposed that employees should take participation in the Expo as an honor. Xue Xingwen and his team, who served as deputy secretary of the Party Committee of Fosun Group and temporary party secretary of the private enterprise joint pavilion, made many new attempts to let employees experience this honor. Some employees have a heavy family burden. In order to let them serve the Expo with peace of mind, the temporary party Committee purchased housekeeping services for party member and his employees in important positions and key areas. In June, the Party Committee organized a "parent-child activity day" for employees' families, a "single employee activity day" in July and a "retired employee activity day" in August. The Temporary Party Committee also joined hands with the trade union of the Group to set up a "Family Activity Day for Employees" every month, and sent special personnel to receive employees and their families of enterprises in Fosun system in designated places and designated areas, guide them to visit private enterprise pavilions, and distribute souvenirs to visitors ...

"As long as they are friends and relatives of Fosun people, we will warmly welcome them. Family members are taken care of and relatives and friends are received-this makes employees feel that it is also a glorious thing for people around them to serve the Expo. " Xue Xingwen said that under the care of the party organization, employees and enterprises can establish some kind of close ties, and enterprises are no longer cold "employers", but have temperature and emotion.