What should I do if my mobile phone camera is black and I can't take pictures?

If your camera can't be turned on, please follow these steps:

1. Check for updates.

Please back up your own information in advance (QQ, WeChat and other third-party applications need to be backed up separately) and upgrade your mobile phone to the latest system version, which will optimize and upgrade the performance of your mobile phone.

2. The three-party application cannot open the camera.

If the camera that comes with the mobile phone can be turned on, but the third-party application can't, it may be that the third-party application didn't get permission to take pictures.

I suggest you go to Settings, Search, and Access Management. On the Permissions tab, click the camera permission to call the camera/camcorder to open the corresponding application.

3. The camera that comes with the system cannot be turned on.

The camera that comes with the system cannot be turned on. Please try to solve it in the following ways:

(1) Check if another application has the camera turned on.

The system requires that only one application can turn on the camera at the same time. When another application opens the camera, the camera will not open. Some applications may not be able to release the camera in time due to their own design reasons, such as flashlights, QR code scanning and other programs. You can close the camera-related applications, and then enter the camera to try. If you are not sure what application it is, you can restart your phone, then enter the camera and try again.

(2) clear the camera data

Enter settings, search application management, find the camera, and click Save >; Delete data. (This operation will not delete the photos in the library, only restore the camera settings. )

(3) Use the "intelligent detection" function to detect the camera.

Please test my Huawei APP on your mobile phone: enter my Huawei APP> service, click I want to test > enter the test, and complete the test according to the mobile phone prompts. If it is a camera hardware problem, please back up the data (third-party applications such as QQ and WeChat need to be backed up separately) and take the purchase voucher to Huawei customer service center for testing.

(4) Restore the equipment to the factory settings.

Please back up the data in advance (QQ, WeChat and other third-party applications need to be backed up separately), enter the settings, search and restore the factory settings, and follow the instructions on the mobile phone interface to complete the operation of restoring the factory settings.

If the above operations still fail to solve the problem, please back up the data (third-party applications such as QQ and WeChat need to be backed up separately) and bring the purchase voucher to Huawei Customer Service Center for testing.

Related links are as follows: Huawei Customer Service Center maintenance spare parts price inquiry, consignment service and reservation service.