Lu Hua after-sales service policy and maintenance location

I think there must be many friends who are familiar with Lu Hua in my life, because its various electronic products are really outstanding, which is also considered as the elite level in the domestic industry. According to the data, Lu Hua has the reputation of "World DVD Factory", "No.1 Record in China" and "National Team of China Audio-visual Industry". Therefore, for many friends who love DVD or projection, the performance of Lu Hua machine itself also plays a decisive role in purchasing. Just like lytro, a light field camera, it is difficult to sell in the market because of the lack of effective pixels and the difficulty in displaying its talents. Today, we will look at Lu Hua, a professional camera manufacturer in China, and its after-sales problems. ?

China Lu Hua Group Co., Ltd. is a central enterprise directly managed by the State-owned Assets Supervision and Administration Commission of the State Council. Founded on June 18, 2000, it is a large state-owned enterprise specializing in manufacturing and selling R&D, audio-visual products and related applied technologies. Its registered capital is 153955 million yuan, its headquarters is in Dalian, and its molecular companies are located in Dalian, Beijing, Shenzhen, Chenzhou and other places. It has established R&D institutions such as National Technology R&D Center, Beijing Research Institute and Shenzhen Research Institute, as well as international and domestic marketing networks.

North Lu Hua Culture Technology Co., Ltd. has been adhering to the service concept of customer first and strictly implementing the national three guarantees policy. To continuously improve the quality of their own services for the purpose, so that every consumer in Lu Hua can get satisfactory and thoughtful service.

I. Contact information

About the Blu-ray series and HD player series of North Lu Hua Culture Technology Co., Ltd.;

Please call? National unified customer service telephone number? 400-650-0406;

Product after-sales service email address service@hualu.com.cn;

Or log on to the official website of www.bfhualu.com Lu Hua and leave a message.

Second, Lu Hua Blu-ray Machine and wd TV Warranty Service Commitment

2. 1? Free return within seven days

If performance failure occurs within 7 days (inclusive) from the date of sale (subject to the official invoice date), you can choose to return, replace or repair. If you choose to return the goods, you should return them to the original seller with the purchase invoice.

Goods, and a one-time refund of the purchase price.

2.2? /kloc-free replacement within 0/5 days.

In case of performance failure within/0/5 of kloc (inclusive) from the date of sale, you can choose to replace or repair it. If you choose to exchange goods, the original seller or manufacturer shall handle the exchange with the purchase invoice, and the original seller or manufacturer shall be responsible for the exchange.

Is it replaced by a new product of the same model and specification or is it not lower than the original product? The same? Brand-new goods.

2.3? If it can't be used normally after two repairs within one year, the whole machine can be replaced free of charge.

If the performance of the product fails within 1 year (inclusive) from the date of sale, and it still cannot be used normally after being repaired twice at a legal maintenance point, it can be replaced or repaired. If you choose to replace it, you can ask with Lu Hua Maintenance Network.

The supplier's repair records are exchanged with the manufacturer on the basis of the purchase invoice, and the goods of the same model and specification or the goods of the same brand whose performance is not lower than the original goods are replaced.

2.4? Under any of the following circumstances, if three guarantees are not implemented, you can charge for repairs.

2.4. 1 exceeds the validity period of three guarantees;

2.4.2 The consumer fails to use, maintain and keep the product according to the requirements of the product manual, resulting in damage;

2.4.3 Maintenance personnel who are not authorized by Lu Hua to repair the network disassemble and cause damage;

2.4.4 No valid warranty card and valid shopping invoice;

2.4.5 Alter the contents of the warranty card without authorization;

2.4.6 The product model or serial number on the warranty card is inconsistent with the real thing; ? 2.4.7 Damage caused by using pirated software;

2.4.8 Damage caused by force majeure.

Third, the warranty commitment standard

3. 1? One-year warranty

Since the date of purchase, the main components (motherboard, optical head, movement and power supply) of Lu Hua Blu-ray series and wd tv enjoy one-year free warranty service.

3.2? Determination of warranty period:

Warranty certificate: valid shopping invoice and valid warranty card.

3.3 Software Services

Lu Hua provides free telephone consultation service for users who encounter random software performance failures.

For faults that cannot be solved by telephone consultation, please send them to the agent or Lu Hua company for solution.

Fourth, commodity inspection, appraisal and maintenance.

4. 1? Maintenance time

Lu Hua authorized the maintenance service department to complete the return and maintenance within 7 working days after receiving the goods delivered or sent back by you. In case of special circumstances, the customer will be informed in advance.

4.2? The test failed.

If there is no quality problem with the machine, the maintenance personnel will communicate with you and return the original goods to you. The following are the addresses and contact information of some maintenance locations.

Beijing airunfa household appliances trading co., ltd

Tel: 0 10-58773839

Maintenance address: C-209, Junfeng Hua Ting, No.69 Beichen West Road, Chaoyang District, Beijing.

Chongqing tianneng electronic technology co., ltd

Tel: 023-688830 18

Maintenance address: No.2 Impression, Huayu Old Street, Shiqiaopu, Jiulongpo District, Chongqing 154

Guangzhou Tianhe district Tianhe tailin electrics service center

Tel: 020-87539908

Maintenance address: Huangpu Avenue 179, Guangzhou.

Guangzhou Zhongdian Ruiying Electronic Service Co., Ltd.

Tel: 020-876 16958

Maintenance address: No.89, Floor 1, China Fishery Building, No.50 Zhongshan 1st Road, Guangzhou.

Shenzhen xinyixin electrics service co., ltd

Tel: 0755-838 1 1322.

Maintenance address: Building 3 1 Building of Xianke Courtyard, Bagua 4th Road, Futian District, Shenzhen.

Guiyang dongyang electrics maintenance service co., ltd

Tel: 085 1-5865884

Maintenance Address: 6th Floor, Honghua Household Appliances Building, No.80 Ruijin Middle Road, Guiyang

Shijiazhuang beisong electrics service co., ltd

Tel: 03 1 1-86053789

Maintenance address: No.0/48, Tiyu South Street, Shijiazhuang.

Daqing luhe sheng economic & trading co., ltd

Tel: 0459-6320790

Maintenance Address: Side Door of Department Store, Saertu District, Daqing City

Zhengzhou baichuan electrics technology co., ltd

Tel: 037 1-66964036

Maintenance address: No.79 Beixia Street, Zhengzhou City, Henan Province-data source Tianji. com。

Changsha furong district tailin communication equipment sales department

Tel: 0731-841717.

Maintenance address: Building E-20, Yang Fan Community, No.459 Jiayu Road, Furong District, Changsha.

Through the compilation and collection of Xiaobian, Lu Hua's maintenance after-sales policy has been caught in the net, and some specific addresses and contact information of maintenance points are attached, which is definitely a great help for friends who have bought Lu Hua products, and there is no need to be confused when problems arise. Of course, for photographic equipment, the constant secret is careful use and careful maintenance. For interested friends, you must know this, so we will introduce this question today.

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