Does Amazon offer 7-day unconditional returns?

Yes, but not all products are available for 7 days. Hong Kong/bonded warehouse products cannot be exchanged for the time being. If you need to exchange, you need to apply for a return and place a new order.

According to the classification of the products, the official 7-day no-reason return products are:

1. Books, audio-visuals, and music

2. Mobile phones Accessories; computer accessories

3. Personal care and health (medical equipment products), pet products

4. Shoes, clothing and bags

5. Sports , outdoor and leisure categories

6. Kitchen appliances, major appliances and flat-screen TVs

7. Digital audio-visual accessories, photography accessories

8. Small household appliances, Automotive supplies

9. Toys for mothers and babies; office supplies

10. Home and home decoration, kitchenware

11. Musical instruments; watches, watches, and jewelry< /p>

11. Kindle series e-book readers, Fire tablets

12. Photography and video products (not accessories), digital audio and video products (not accessories)

13. Software and games; within 7 days (the product has not been opened)?

14. Mobile phones and communications (not accessories); computers (not accessories)

(1) Z Affordable Products

Within 7 days from the day after the product is delivered, if the product remains in its original condition when sold on Amazon and the accessories are complete, you can apply for return. Due to the particularity of the most affordable products, exchange services are not currently supported.

Note: Depending on the product category, if there is a quality problem with the product, please contact the manufacturer or supplier’s after-sales department according to the contact information in the instruction manual. If you need to handle returns or exchanges, some product types require a test report in accordance with the national three guarantees regulations.

After the test report is successfully processed and it is confirmed that the product has a performance failure, Amazon will return or exchange the product.

(2) Only product types that can be returned or exchanged due to quality issues are accepted

Food and fresh products; beauty and cosmetics

Alcoholic products

Other products that are not eligible for return or exchange without reason based on the nature of the product and confirmed by you at the time of purchase.

(2) Return Notes

This page applies to Amazon China self-operated products, Amazon China domestic seller products (collectively referred to as "domestic retail products"), and Hong Kong/bonded warehouse products. The stipulated return and exchange policy, but Hong Kong/bonded warehouse products cannot currently support exchange. If you need to exchange, please apply for a return and place a new order.

The time limit for returns and exchanges is calculated from the next day after the goods are delivered. If the actual delivery time does not match the time displayed by the system and you cannot handle the return or exchange normally within the specified time limit, please contact the customer service center. .

Reference: Amazon-Returns