How to quickly get started with Taobao customer service?

1, familiar with store product information.

For a newcomer to Taobao customer service, it is necessary to have a quick understanding of the goods in the store in advance, so as to better help customers solve problems and improve the transaction rate of goods in the store.

2. Answer questions patiently.

For a newcomer to customer service, there are bound to be many customer problems that you can't solve by yourself, but you should also answer them patiently, so that your help can impress customers.

3, learn to sort out customer answering skills.

In our daily work, we should constantly sum up common customer questions and learn some customer answering skills, which can also effectively improve the efficiency and quality of our customer service.

4. Learn to ask your predecessors.

As a newcomer to customer service, you must learn to ask your predecessors for questions you don't understand. Through their guidance, you can also improve your customer service level and ability.

5. Learn to empathize.

When customers ask questions, they should learn to answer their questions from the customer's standpoint and give customers more satisfactory answers through empathy.

6. For a newcomer to Taobao customer service, the most important thing to do is to get familiar with the goods as soon as possible, and then constantly improve their business promotion ability. By constantly improving their comprehensive ability, you can improve your service level and even better conversion rate.