Telemarketing practice report

The internship report must have an overview and a description of the situation, some simple and some detailed. This part mainly analyzes the subjective and objective conditions, favorable and unfavorable conditions, working environment and foundation. Details are as follows:

It's been half a year since I left school on XX, XX, and today is June 12. My classmates and I were assigned to xx TV Shopping Company. Here, I realized the change from full of ideals to cruel reality, but I also learned a lot.

I am a telemarketer of the company like my classmates. I have never been in contact with sales before, and I have never done telemarketing. I'm not going to do sales work by myself, and I'm not very interested in sales, let alone telemarketing. And it doesn't correspond to my incompetent management major, but since I'm here, I have to do well.

So it's still stressful to start going in, and I'm still a little scared. Because the most basic requirement of sales is to type quickly and be fluent in Mandarin, while I just type slowly and can't speak Mandarin well. Still not very confident in myself, afraid that I won't do sales. I really envy my old colleagues for doing so well.

But I have always rejected telemarketing, because I always feel that the quality of telemarketing products is not very good and there is no after-sales service, so I don't believe in TV shopping myself. So the pressure is great, and my heart is very contradictory. But that's just my own subjective idea, and I still have to do it myself to understand it.

Maybe I don't believe in the product, and I'm not confident when I start selling the product to my customers. Sometimes I dare not speak, but later I was scolded by the leader. I will speak slowly, and I will boldly introduce and sell products to my guests. Selling products is selling yourself. A good salesman must be a person who can sell himself and have confidence in his products and himself.

I try to ask myself to do this, slowly and boldly communicate with my guests, and also boldly and confidently introduce products to my guests, and slowly the guests begin to believe in themselves. I also sell things, and I have orders. Slowly, I became more and more confident in myself, my guests trusted me more and more, and I sold more goods.

Of course, there will be many problems. If some guests can't speak Mandarin, there is no other way but to listen clearly by their own patience. There are still many place names that are difficult to play. It depends on your usual accumulation and you will be familiar with them. Then I gradually learned to sell things.

For about a month. In particular, customers call back after receiving the products, saying that there is something wrong with the quality of the products and want to return them, but they can't return them themselves, which is really distressing. Because when selling products, customers always trust themselves. When the goods were received, the products were unqualified again. At that time, I didn't know how disappointed the guests were or how disappointed I was.

It pains me to think about it. I think I lied to them. Most of the students who came together may have gone and gone for this reason. Therefore, I also intend to resign.

Because I feel guilty, I always feel that I have cheated my customers and I am sorry for them. But at work, my classmates helped and encouraged each other, which made me feel warm and moved. Sometimes working at night is really tiring, but we encourage each other and we all get growth and exercise!

Although the company leaders are not highly educated, some girls are younger than us. However, they did take the lead and did a good job. It is a patient teaching for us, and it is also very caring and caring for us. It is their tireless teaching that makes us learn to sell and grow rapidly.

Although I resigned because I didn't agree with the company's idea, the company gave us an internship opportunity and let us learn good and valuable social practice experience. Let me understand, do things well, even if you don't like them, you should do them seriously and responsibly. You don't have to do this job, but you can't help doing it seriously. Your attitude is very important

Extended data

Matters needing attention in internship report:

1. The main contents of the internship and the internship report in the table are required to be printed by computer and pasted in the corresponding position in the table. The font size is small four, the line spacing is 20 Jin, and the number of words is about 1000 words.

2. The internship report mainly fills in the purpose and significance of the internship, the main contents of the internship, and the harvest and experience.

3. The internship unit's opinion is the internship unit's comprehensive evaluation of interns, and the internship unit's official seal is affixed.