How to complain about 12345?

Complaint-acceptance-feedback to the complained party. If the coordination succeeds, nothing will happen. If you don't succeed, you have to deal with it.

A, 12345 means 12345 government service convenience hotline, which refers to the public * * service platform set up by local municipal people's governments and consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and specializes in accepting hotline matters. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

202 1 1 6, The General Office of the State Council issued the Guiding Opinions on Further Optimizing the Local Government Service Hotline (Guo Ban Fa [2020] No.53). In order to further optimize the local government service hotline and improve the government's service level for enterprises, 202 11. The general office of the Ministry of Culture and Tourism issued a notice on further optimizing the government service convenience hotline of the cultural and tourism system: 202 1 The number "1230 1 National Unified Tourism Information Service Telephone" will be cancelled before the end of the year, and it will no longer be accepted through this channel. Before the end of 2002 123 18 cultural market report telephone number (hereinafter referred to as "123 18 telephone number") will be cancelled in principle and integrated into a local hotline 12345. Other government service convenience hotlines set up by local cultural and tourism administrative departments should all be cancelled and merged into the local hotline 12345. In principle, local cultural and tourism administrative departments will no longer set up new government service convenience hotlines. In areas where the hotline 12345 has not been opened, the local telephone number 123 18 can be temporarily reserved to receive reports and complaints from the cultural and tourism markets.

Second, the hotline 12345 is classified and integrated into the non-emergency government hotlines set up by various departments at all levels to provide the public with services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey. 12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."

Third, speed up the merger of government service convenience hotlines except11 19, 120 and 122. Before the end of 20021,the government service convenience hotlines set up in various regions and the government services set up by relevant departments in the State Council will be answered locally. The merged hotlines in all regions are unified as "12345 government service convenience hotline" (hereinafter referred to as "12345 hotline"), and the voice call number is "12345", providing "7×24 hours" all-weather manual service. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more practically, and create a convenient, efficient, standardized and intelligent government service "total customer service".