How to complain if the hotel doesn't refund during the epidemic?

Legal analysis: If the travel contract cannot be fulfilled due to the epidemic situation, it shall be deemed as force majeure. There are three main ways to deal with travel complaints related to the epidemic: one is to change the travel contract, the other is to cancel the travel contract, and the third is that if the mediation of travel complaints fails, you can apply to an arbitration institution for arbitration or bring a lawsuit to the people's court.

Legal basis: "Six Principles for Refund of Travel Contracts due to Epidemic Situation" For the time when travel contracts are refunded due to epidemic situation, firstly, tourism enterprises should arrange refunds in time according to the requirements of relevant departments; Second, tourism enterprises that have stopped working due to the epidemic should arrange a refund as soon as possible after returning to work according to the requirements of the local government; The calculation of the acceptance time of complaints related to the epidemic situation should be comprehensively considered in combination with the local regulations on returning to work; Third, tourism enterprises that are temporarily unable to return to work should inform tourists in time and deal with them in time after returning to work; Fourth, tourism enterprises that cannot refund their fees in time because of collecting funds should explain to tourists in time and formally promise to refund their fees.