Regulations on the Protection of Tourists’ Rights and Interests in Jiangxi Province

Chapter 1 General Provisions Article 1 In order to protect the legitimate rights and interests of tourists, in accordance with the "Travel Law of the People's Republic of China", "Consumer Rights Protection Law of the People's Republic of China" and other relevant These regulations are formulated in accordance with the provisions of laws and administrative regulations and in combination with the actual conditions of the province. Article 2 When carrying out tourism activities within the administrative region of this province, these regulations shall apply to the protection of tourists’ legitimate rights and interests. Article 3 People's governments at or above the county level shall strengthen leadership in the protection of tourists' legitimate rights and interests, establish a coordination mechanism, and study and solve major issues in the protection of tourists' legitimate rights and interests.

The culture and tourism authorities of the people's governments at or above the county level are responsible for the overall planning and coordination of the protection of tourists' legitimate rights and interests, and are responsible for the relevant supervision and management of the protection of tourists' legitimate rights and interests in accordance with their legal responsibilities.

The market supervision and administration, transportation, health, emergency management, ecological environment, public security, housing and urban and rural construction, forestry and other departments of the people's governments at or above the county level should ensure the legitimate rights and interests of tourists in accordance with their respective responsibilities. Conservation work. Article 4 Tourism operators shall operate in accordance with the law, follow the principles of voluntariness, equality, fairness, and integrity, and shall not damage the legitimate rights and interests of tourists.

Tourists should abide by social order and social ethics during tourism activities, respect local customs, cultural traditions and religious beliefs, care for tourism resources, protect the ecological environment, and abide by the civilized tourism code of conduct. . Article 5 Tourism industry organizations established in accordance with the law shall formulate industry norms, implement self-regulatory management, organize and carry out professional ethics education and business training, promote the integrity construction of the tourism industry, maintain the order of fair competition in accordance with the law, and safeguard the legitimate rights and interests of tourists. Article 6 People's governments at all levels, relevant departments, and news media should strengthen tourism publicity and education and create a good atmosphere for the protection of tourists' legitimate rights and interests.

Encourage and support all organizations and individuals to conduct social supervision of behaviors that harm the legitimate rights and interests of tourists in accordance with the law. Article 7 The cultural and tourism authorities of the people's governments at or above the county level shall strengthen cross-regional cooperation, establish an inter-regional two-way interactive tourism rights protection mechanism, and safeguard the legitimate rights and interests of tourists within and outside the region. Chapter 2 Rights of Tourists Article 8 When purchasing tourism products and receiving tourism services, tourists have the right to have their personal and property safety protected from infringement; tourists have the right to require that the products and services provided by tourism operators comply with the requirements of their personal and property safety. Security requirements.

Tourists who suffer personal or property damage due to purchasing tourism products or receiving tourism services have the right to obtain compensation in accordance with the law.

When tourists encounter danger to their personal or property safety, they have the right to request timely assistance from tourism operators, local people's governments and relevant agencies. Article 9 Tourists have the right to know the qualifications of tourism operators and the true and complete information about the tourism products and services they purchase. Article 10: Tourists have the right to independently choose tourism operators, service methods, tourism products and services, the right to refuse compulsory transactions by tourism operators, and the right to independently decide to purchase personal accident insurance. Article 11 When tourists purchase tourism products or receive tourism services, they have the right to obtain fair transaction conditions such as quality assurance, correct measurement, clearly marked prices, and reasonable prices. Article 12 When tourists purchase tourism products or receive tourism services, they have the right to have their personal dignity, national customs and religious beliefs respected, and they have the right to have their personal information and privacy protected in accordance with the law. Article 13 Tourists have the right to complain and report violations, violations, breach of contract, and behaviors that violate social morality and professional ethics by tourism operators and their employees; they have the right to report and accuse state agencies and their staff for failing to protect tourists legally. Illegal and dereliction of duty in the work on rights and interests; the right to make criticisms and suggestions on the work of protecting tourists’ rights and interests. Article 14 Disabled persons, the elderly, minors, active military personnel, fire rescue personnel, full-time students, etc., enjoy conveniences and preferential treatment in tourism activities in accordance with laws, regulations and relevant provisions of this province. Article 15: Tourists have the right to obtain knowledge about tourism consumption and the protection of tourists’ rights and interests. Chapter 3 Obligations of Tourism Operators Article 16 Tourism operators providing tourism products or services shall comply with the requirements of relevant laws, regulations and national mandatory standards. Tourism operators are encouraged to adopt national recommended standards and tourism industry standards.

Tourism operators should introduce tourism products or services to tourists and inform tourists of possible risks during tourism activities. If tourism operators have an agreement with tourists, they shall perform their obligations in accordance with the agreement, but the content of the agreement shall not violate the provisions of laws and regulations, or violate public order and good customs. Article 17 Travel agencies that provide tourism products and services to tourists shall conclude contracts with tourists in accordance with the law.

Package travel contracts should be in writing. The contract should clearly stipulate the itinerary, service items, service standards, service prices, liability for breach of contract and other matters. Items involving tourists paying for themselves should be marked in a conspicuous manner and agreed upon in the contract.

Encourage travel agencies and tourists to use the model contract text recommended by the state. Article 18: Travel agencies shall not organize tourism activities at unreasonably low prices. If a travel agency does provide travel services at a lower cost than normal reception and service costs due to promotional activities, it shall clearly state the reasons for the low price, the start and end times, and the low price quantity, and shall not obtain kickbacks or other illegitimate benefits by arranging shopping or paying for separately paid travel items.

During the travel process, tour guides and team leaders shall not induce, deceive, coerce or coerce tourists in disguised form to make purchases, and shall not change travel routes, add or remove attractions without authorization; temporarily add shopping venues, paid items, or change travel routes, Any increase or decrease in scenic spots must be subject to the written consent of all tourists.