Key points of comprehensive office work in 2020

Main points of comprehensive office work in 2020 In 2020, under the correct leadership of the company, with the active cooperation and strong assistance of all departments and subsidiaries, and with the unremitting efforts of all the staff of the comprehensive office, the comprehensive office will closely focus on departmental responsibilities, combine the company's reality, constantly improve its work concept, highlight its work focus, strive to enhance its initiative and creativity, and give full play to the functions of the comprehensive management department, such as "staff consultation, organization, coordination and service", and make every effort to promote various projects.

I. Basic Work in 2020

(A) Department profile

The general office has employees 13 (including 7 in the trolley class and 2 on loan from the superior unit). It is the daily affairs management organization of the company, and it is the central department that communicates up and down, contacts inside and outside, and directs and controls the work of various departments and subsidiaries of the company. By coordinating the management and operation of various departments and subsidiaries as a whole, we formulate and publish important systems of the company and issue various orders for decision-making and macro-control, thus ensuring the operation of the company.

(2) Administrative Office

1. File processing. By the end of 1 1, more than 2,700 registered official documents were received daily, and various documents were uploaded and distributed. The important documents received are reported to the leaders for review in time, and the approval opinions are conveyed to relevant departments and subsidiaries in time. There is basically no backlog, no loss, no delay, and the spirit is conveyed in place. All meeting minutes and administrative documents released by the company are strictly controlled by the General Office from drafting, review, examination and approval to issuance, from procedures, formats, writing and other aspects, so as to make every effort to use accurate, authentic and innovative words and ensure the standardization of official document formats. By the end of June 1 1, the general office had drafted, revised, asked for instructions, reported, summarized, notified, meeting materials and other documents, and issued more than 400 administrative documents, which basically achieved accurate and standardized document contents. 1 June, the company's OA system was improved and further strengthened.

2. System construction. According to the requirements of leaders and the company's current situation, nine systems, including business trip management system, bus management system and meeting system, were redrafted.

3. Document management. In 2020, we will complete the arrangement of the company's documents and files, do a good job in filing, sorting and keeping all kinds of files, draft the company's official documents and file management system, and put forward suggestions on the arrangement of all kinds of files in the company.

library

4. Printing management. Clarify the printing management personnel, initially formulate the printing management system, equip all departments with printers and shredders, standardize the printing management of the company, and do a good job in keeping relevant documents confidential.

5. Seal management. Adhere to the management of seals by special personnel, standardize the use process of seals, strictly implement the approval and use registration system, resolutely put an end to the occurrence of "empty seals" and "unapproved seals", minimize the serious impact on the company caused by the omission of seals, and reduce the company's risks. The seal was signed 600 times, and the official seal was taken out 17 times.

6. Office supplies management. Implement the examination and approval system for office supplies procurement. According to the inventory situation, with the approval of the leaders, the required office supplies will be purchased in place, strictly registered in and out of the warehouse, and distributed to individuals. In 2020, 20 new desktop computers and 4 new notebooks will be purchased. Together with ordinary office supplies, the purchase expenditure of office supplies will be 450,000 yuan.

7. Cultural construction. Combined with the company's functions and responsibilities, the company drafted different versions of the introduction, drafted the functions and responsibilities of various departments and subsidiaries, and produced the company brochure.

(3) Logistics support

1. Solve the problem of dining in the canteen. Through the coordination and help of the company leaders, we have had dinner with the canteen of the industrial and commercial bureau. So far, the problem of dining for 50 people in the head office has been solved.

2. Reasonably adjust the use of buses. There are 6 vehicles at present, and vehicle fuel consumption ledger, maintenance ledger and insurance ledger have been established. Conduct regular driver safety, skills and etiquette training, and no major safety accidents occurred throughout the year.

3. Ensure the working conditions of employees. In order to solve the problem of office congestion, according to the requirements, the floors 1 1, 12 and 13 of Cai Hong Building were rented as new office buildings, and the above office buildings were cleaned and renovated. According to the distribution of office buildings, printers, fax machines, computers and networks were installed, and it was reported that office furniture and office supplies were planned to be purchased. Except for the 1 1 floor, which is no longer used, the water and electricity, office facilities and corporate culture atmosphere of the other two new office locations have been completed, and the hygiene of the office areas of various departments of the company has been supervised in combination with the requirements of "Five Innovations" to create better office conditions and environment for employees.

4. Conduct recruitment and reception work in an orderly manner. Organize or transfer relevant personnel to complete the reception tasks such as surabaya county agricultural industry inspection, Weishan oil peony industry inspection and China Agricultural Bank global tourism project inspection in a standardized and orderly manner.

5. Cooperate with guiding activities. Under the leadership of the Municipal Party Committee and the company team, we coordinated relevant departments and subsidiaries to complete the scheme formulation, material procurement, publicity and reporting, the opening ceremony of ASEAN Industrial Park, the May 1 Dragon Boat Race, the anti-drug knowledge contest of Party building, the on-site meeting of Tuole Party building, the project observation meeting, the visit to revolutionary sites, and the examination of the pledge of joining the Party.

(4) supervision and evaluation.

1. Overall Office Order Management

In order to standardize the company's office order, in 2020, the general office successively drafted the management regulations for standardizing the office order, such as the Request for Instructions Reporting System and the Central Task Supervision System, and appointed special personnel to be responsible for the supervision, forming a task supervision list and sending it to the company leaders.

2. Internal office order management

In order to standardize the division of labor within the comprehensive office, according to the KPI (key indicator) assessment standard, the system of task to post and personnel to personnel was tried out to improve office efficiency.

Second, shortcomings in the work.

Because the comprehensive management work is often meticulous, we hope that every work can be done to the best, but because of our limited ability, we can't do everything perfectly. The main problems are as follows.

(1) lacks the overall situation. Internal departments are lazy to learn, deeply understand the leaders' intentions and the spirit of the superior documents, and are "precise" in writing, negligent in preparation and lazy in conception, and put forward constructive suggestions for the leaders and the company's development.

(2) Lack of continuity. Loose work discipline and many excuses. For example, in the supervision work, it was originally scheduled to report to the leaders once a week, but later it was submitted once a month on the pretext of being busy. In the supervision project, the contents of supervision were not well thought out, and the supervision work failed to start, and there were repeated omissions and delays, and some things arranged by the leaders could not be completed on time.

(3) Lack of initiative. I have an idea, but I can't take the initiative to implement it. I can put forward my own ideas on implementing the spirit of the superior documents and the instructions of the leaders, but it is often difficult to implement them in actual operation, mainly because the company briefing has not been released and the results of supervision and assessment are useless.

(4) Lack of creativity. Corporate culture construction lags behind and cannot be creatively developed, which is mainly manifested in the poor recruitment effect of corporate culture concept, the weak atmosphere of corporate culture construction, which affects the enthusiasm of employees, the corporate culture propaganda work needs to be strengthened urgently, and the life of employees is not rich enough.

(5) Party-mass work is not solid. The work between the party and the masses is a mere formality, and the party building information cannot be completed according to the task, the task schedule cannot be formulated, and the leaders cannot be reminded to carry out relevant work in time.

Three. Work plan for 2020

In order to make the work of the comprehensive office more solid and effective, effectively improve work efficiency, and achieve the annual work target with good quality and quantity, in 2020, we will focus on "three constructions and two implementations".

(A) to strengthen team building

First, strengthen their own learning and quality. First, we should form a good study habit of sitting down, calming down and drilling in, strengthen our study, and constantly enrich and improve our level by participating in activities such as "learning within the department", "two studies and one work", "report of the 19th National Congress" and "company-level meeting". Through learning, employees can be familiar with the company's business and improve their administrative management ability and comprehensive coordination ability. Second, we must strengthen service awareness. Cultivate the sensitivity of office staff, form the good habit of caring about everything and paying attention everywhere, and provide information support and basis for serving leaders, being good staff officers and making good decisions. Third, we should strengthen our analytical and speculative abilities. Strengthen the classification and analysis of all kinds of information by comprehensive office staff, cultivate quick response ability, and provide services for convenient scheduling, timely guidance and problem solving. Fourth, we should improve the comprehensive text and document processing ability. Adhere to high standards and strict requirements, conscientiously complete the drafting of comprehensive written materials, make good use of OA system, conscientiously do a good job in sending and receiving, circulating, supervising, sorting and filing all kinds of documents and important materials of the company, and handle all kinds of documents in strict accordance with the workflow norms of official document registration, reading, approval, transmission and processing, so as to avoid backlog, delay and delay, ensure the smooth implementation of government decrees, and conscientiously do a good job in reviewing and checking related manuscripts.

The second is to change the work style and shape the image. First of all, we must be realistic. As the staff of the general office, we should work closely around the center of the company, seek truth from facts, always seek truth from facts, tell the truth and seek practical results, and truthfully report the situation to the leaders, one is one, two are two, and don't cheat. Second, we must strive for Excellence. Have a sense of competition that dares to be the first. Establish the confidence and determination to strive for the first place, take the first place and keep pace with the times, take the initiative to strive for advanced, first-class, and win glory for themselves and their units; Have a sense of superiority Third, selfless dedication. Advocate the work style of hard work and selfless dedication, do not seek fame and fortune, forget my work, and further enhance the sense of honor and responsibility of the general office.

The third is to change the working concept and strengthen efficiency. At present, we only pay attention to domestic service, so as to enhance the awareness of openness and strengthen the function of liaison and public relations. Earnestly do everything in their place, show their abilities and make achievements, and have the responsibility not to shirk the work within the scope of their duties, not to retreat when encountering difficulties, and not to avoid when encountering troubles; Don't say "no" to the things assigned by the leaders, don't say "nothing to do with me" in daily work, and consciously take the initiative to maintain the overall image of the office. On the premise of ensuring quality, we should pay more attention to timeliness, speed up the pace, improve efficiency, do well and clearly what we do today, do what we often do quickly, and do what we do specially. The staff of the general office should have the overall situation in mind, grasp the facts, think about problems, write materials and do things, consciously proceed from the overall situation, focus on the central work of tourism investment companies, do a good job in service before, during and after decision-making, and be a good assistant to the leaders.

Fourth, be good at summing up experience and seeking innovation. Combine superior spirit, leadership intention and work practice, combine theory with practice, change traditional concepts, old ways of thinking and working methods, form new working ideas, and create colorful, flexible and effective working methods.

(2) Strengthen system construction.

The first is to formulate a good system. Pay attention to practice, carry forward the wind of investigation and research, and follow the principle of "actively learning to abide by national and industrial laws and regulations, not violating the requirements of superiors, and extensively soliciting opinions on the system involving the vital interests of cadres and workers", carefully sort out the company system and build a system that tends to be complete and effective.

The second is to do a good job in observing and implementing the system. By organizing cadres and workers to learn, let everyone be familiar with the requirements, procedures, objectives and significance of the system, start from the comprehensive office, internalize the system in the heart and externalize it in the line, strictly abide by the implementation system, and form a good atmosphere for everyone to learn, use and abide by the system and a benign mechanism for consciously using the system to manage power, people and affairs.

The third is to do a good job in the revision and improvement of the system. According to the continuous development of the company, timely revise and improve the corresponding system, and form a plan of "establishment, revision and abolition" of the system according to the requirements of superiors and work practice to supervise the implementation.

(C) to strengthen the construction of corporate culture

First of all, try to choose the company concept (company spirit, company values, ethics, etc.). ) Combine the characteristics of the travel investment company before February, and organize study and publicity to make it deeply rooted in the hearts of the people, so that the employees of the company are familiar with and memorize the company concept, and consciously practice it in specific actions.

The second is to compile normative texts such as corporate culture handbook and a travel investment company, and summarize and refine them to form the spiritual and cultural connotation of the travel investment company. Collect the advanced deeds of various departments, subsidiaries or individuals of the company, excellent cases of external corporate culture construction, proverbs, aphorisms and stories that fit the corporate culture. , as an important information for the promotion of cultural construction of investment companies in Lv Wen. Unify the company logo, standardize the abbreviations of all departments and subsidiaries, and unify the installation specifications and locations of company publicity signs and billboards; In this way, the behavior etiquette and mental outlook of employees can be standardized, and the high trust and good reputation of Lv Wen investment company can be established in the society.

Third, combined with the development of "Five Innovations", we will promote the overall improvement of office site management, comprehensively safeguard the image of office environment, and create a clean, tidy, comfortable and reasonable workplace and space environment for employees.

The fourth is to organize the human resources department to carry out mutual evaluation activities. The mutual evaluation activity is that employees evaluate their colleagues' working status in public according to the cultural requirements of tourism investment companies, and also evaluate their own work in public, and colleagues evaluate their own work. Through the mutual evaluation movement, they can clarify contradictions, eliminate differences, correct shortcomings, carry forward advantages, distinguish right from wrong, and thus achieve the optimization of working conditions.

Fifth, formulate the development strategic objectives that are in line with the tourism investment company, guide all cadres and workers to advance towards the established goals of the tourism investment company, enhance the cohesion of cadres and workers through training and publicity, and stimulate the confidence and determination of the officers to start their own businesses.

(4) Resolutely implement the supervision mechanism.

The first is to promote the establishment of rules and regulations. Further revise and improve the current work supervision system and build a working mechanism. Closely around the tasks assigned by the Municipal Party Committee and the central work of the board of directors and the general manager's office meeting, carry out supervision, implement weekly scheduling and weekly reporting, focus on supervising and inspecting major decisions, key work, major projects, important meetings and important instructions, highlight key points, find, coordinate and deal with problems in work in time, improve work quality and efficiency, promote the implementation of key work, and promote the transformation and development of enterprises.

The second is to strengthen the application of results. Combine the daily supervision mechanism with the assessment mechanism, and apply the executive power to the competition for important positions, promotion assessment, reserve cadres reserve, performance assessment and other work of the company to effectively improve the company's executive power.

(5) Resolutely implement the information feedback mechanism.

First, adhere to the principle of "careful implementation and timely feedback" and take the lead in creating a positive and harmonious feedback environment throughout the company. Through OA system, WeChat, SMS, etc. Every employee should communicate in advance, give feedback at work and give feedback afterwards.

Second, do a good job in the company's "briefing", designate personnel, issue briefing management measures, collect major events of various departments and subsidiaries every week, strengthen audit, let leaders know the company's work progress, and let all departments and subsidiaries increase exchanges and understanding.

In short, in the coming year of 2020, we will base ourselves on the function of the comprehensive office, closely focus on the central work of the company, strive to enhance the initiative and creativity of work, improve the overall level of work and the overall quality of service, give full play to the role of staff assistants and comprehensive coordination, and make positive contributions to the development of Lv Wen investment companies together with various departments and subsidiaries.