Functions and functions of tourism service etiquette

The functions and functions of tourism service etiquette are as follows:

First, the role of education.

Etiquette is an important symbol of the civilization, social fashion and moral standard of a country and a nation, and it is also an important symbol to measure a person's comprehensive quality. Etiquette education is an important part of cultivating and bringing up a new generation of socialist society, and its educational guiding role is indispensable and irreplaceable in other forms.

Second, the role of communication.

In the process of tourism exchange, everyone comes from all corners of the country, and they may not know each other or understand each other. Only by paying attention to etiquette and regulating each other's communication activities with etiquette can we narrow our distance and enhance our understanding and friendship. Because mutual observation and understanding between people generally start with etiquette, and then form a harmonious and good interpersonal relationship and promote the success of communication.

Third, coordination.

The principles and norms of etiquette restrict people's motives, guide people's ways of communicating with others, thus coordinate the relationship between people and between people and society, make people get along well with each other on the premise of mutual understanding and respect, and create a harmonious social order.

The importance of mastering the etiquette of tourism service.

Everyone often has different values in communication because of different growth environment and education level, as well as differences in personality, occupation, age and gender. In interpersonal communication, in order to safeguard their own interests, people tend to be "selfish and exclusive" in behavior to varying degrees. This will inevitably lead to contradictions and conflicts between the two sides to varying degrees.

In China, tourism started late, and tourism laws and regulations and market operation are not standardized and perfect. In the process of tourism consumption, contradictions will inevitably arise between tourism service personnel and customers. If you don't know how to use the etiquette of tourism service to deal with contradictions, it will not only affect customers' views on a tourism enterprise, but also affect the image of a region and a country.

Promoting interpersonal communication and improving the relationship between people is another important function of etiquette. With the increasing interpersonal communication in modern society, we can adjust our lives, establish friendship, exchange feelings and harmonious relationships, increase our knowledge and expand our information. Normal communication must pay attention to etiquette, and the importance of etiquette is becoming more and more prominent.