Tips for tour guides' eloquence

A tour guide is going to travel with many tourists. He needs to explain the scenery of a certain place. Here are the eloquence tips I brought to you. Welcome to read!

The eloquence skills of tour guides. Questioning skills

Questioning skill is a skill of using technical questions to ask and explain. The so-called technical question refers to the question that can create an atmosphere in the speech of a specific tour guide, make the content and main points of the explanation prominent, and express vividly and interestingly. Wonderful case 1

Question: What is the most prominent feature of Sichuan cuisine?

Answer: This is because the chef is good at mastering the dialectics in seasoning, which makes the taste strong and light: "Strong is strong and light, strong is weak, weak is strong, weak is not greasy, weak is not thin, and there are endless changes." For example, the same "tofu" can be made into spicy tofu with strong flavor, refreshing and delicious mushroom tofu, and even hundreds of tofu cuisines with different production methods and tastes. The "crispy rice crust" was originally the "leftover material" when cooking, but it was fried into crispy golden yellow by the chef and made into "crispy pork slices" and "crispy sea cucumber". With the rustling when serving, diners are refreshed, and enjoying this dish is simply an artistic enjoyment. Through well-made famous dishes such as "Zhangcha Duck", "Fish-flavored Lobster", "Tianfu Beef Tendon", "Jar Meat" and "Dongpo Elbow", people will have a deep thinking on the philosophy of life. Sichuan cuisine is full of color and flavor, which is acceptable not only to people in the north and south of China, but also to diners all over the world. When some foreign friends like Sichuan food, they even say it is rare. They are not eating vegetables, but "eating" the long-standing culture of China. (Zhang Sibing and others "Chengdu")

When we introduce scenic spots, we can often use this skill, which can not only leave enough imagination space for tourists, but also allow tour guides to give vivid explanations and play a role in blending scenes.

The eloquence skills of tour guides II. apology

1. Smile and apologize.

As the saying goes: "reach out and don't hit the smiling face." Even in the face of severe critics, abusive and aggressive people, as long as you smile calmly, you can stabilize the situation, slow down the opponent's stimulation and resolve the opponent's offensive. In the language art of apology, smile is a kind of "carrier" to convey apology through silent smile. When apologizing, smiling words are not servile, but a kind, friendly and sincere expression to others.

Indirect apology

In the tour guide work, it is inevitable that the tour guide will offend some guests in the tour team because of some trivial matters, and it is inconvenient for the tour guide to apologize publicly for some reason. At this time, you can use the method of detour apology. For example, the tour guide pays too much attention to Ms. A, but ignores Ms. B, causing Ms. B's displeasure. After you notice, you should pay special attention to Ms. B and give her a hand when you get off the bus, reminding her that she can understand the apologies contained in your body language, so as to let her forget the past.

Blame yourself and apologize.

The language art of apology is not only to say a few touching words of apology, but also to dare to blame yourself and make the other party feel that your apology is sincere.

The eloquence skills of tour guides III. refuse

1, smile

As the saying goes, "It's easy to catch a tiger up the mountain, but difficult to ask for help down the mountain." When a guest asks you for something, he often feels nervous. If you want to refuse, you can't explain the reason, and it's not convenient to talk to the other party, but you can't help but ask the other party to "step down." Saying "yes" is not good, and saying "no" will make the other person nervous. At this time, smiling is the best choice. It can not only ease the tension so that the other party will not be embarrassed, but also avoid the trouble caused by poor speech, and achieve the effect of "silence here is better than sound". For example, a frivolous male tourist asked a female tour guide to invite you to dance tonight. In public, she wanted to refuse, but she was afraid of losing her face, so she smiled and shook her head apologetically. The guest saw this "signal" and had to give up. This is a typical "smiling without saying a word" refusal.

2. Miao Yan refused first, and then refused.

When you have to refuse to ask a question to a guest, first affirm the motivation of the other party or express your subjective desire to be consistent with the other party, and then refuse under the pretext of your own helpless objective reasons. For example, when a tour group leaves the country, the leader insists on giving a large reward to the accompanying tour guide on behalf of the whole group. The tour guide refused to say, "I accepted your kindness and everyone's kindness, but I can't accept the money." Everything I do is just and I don't need any reward. " For another example, in the Palace Museum, a group of American guests asked the tour guide to take pictures. The tour guide said sincerely, "Emotionally, I am willing to help everyone, but according to the regulations, there is nothing I can do." This way of "yes" before "no" can ease the other person's nervousness and make the other person feel that your refusal is not completely contrary to their wishes, which is psychologically easy to accept.

Step 3 decline politely

Refuse in euphemism and vague language. For example, a tour group is sightseeing according to the scheduled itinerary, and several guests on the way ask for more sightseeing spots, but it is impossible to satisfy them because of time. The tour guide said, "This opinion is very important. If there is time, we will try our best to arrange it. " The tour guide didn't give a clear answer, but hinted at refusal in vague language. For example, an American guest said that he would introduce the tour guide who accompanied them to a position abroad where he could display his talents and make money. The tour guide declined politely. "Thank you for your kindness. My roots in China are too deep to pull out at once. " The tour guide didn't directly agree or disagree, but expressed the negative meaning with "thank you for your kindness" and then added a euphemistic refusal.

The eloquence skills of tour guides. humorous

Humorous communication with tourists must be the best way to travel.

Articles on the eloquence skills of tour guides;

2. Eight humorous self-introductions by tour guides

3. Tour guide eloquence

4. Ten Speaking Skills for Tour Guides to Practice Eloquence

5. What if the tour guide is not fluent in English?

6. Guide-style presentation of self-introduction model essay