Travel Channel American Red Rock Sea Cucumber Why didn't the red rock sea cucumber I bought have thorns?

I also ordered a box when I watched the travel channel. Buy one and get one free, 1998 yuan. Watching TV at night, saying that American red rock ginseng is not sea cucumber at all, I immediately called to return it. As a result, the hotline of the TV station was a hotline when it was ordered, and it became a cold line when it was retired. The other party said coldly: you mean to return the goods just after ordering, not sure! Bang! Just hung up the phone. This kind of service, you think, will be what a brand store should do.