Tour Leader Certificate Examination Questions

Tour Leader Certificate Examination Questions and Answers

1. Single Choice (20 points, 1 point for each question):

1. The validity period of the Team Leader Certificate is: ( C)

a, 1 year b, 2 years c, 3 years d, 4 years

2. The limit for Chinese outbound personnel to carry RMB out of the country is: (d)

a, 1000 b, 5000 c, 10,000 d, 20,000

3. When checking the documents, visas, and air tickets of all group members, focus on _________. (C)

a. Validity period b, issue date c, name d, passport

4. The main role of the tour leader is organization and coordination during the tour. Therefore, the position of the tour leader It should always be in (C)

a. At the front of the group b. In the middle of the group c. At the end of the group d. Shuttle back and forth between groups

5. Tour groups pass through border inspection When doing this, the team leader should always walk in (a)

a. At the front of the team b. In the middle of the team c. At the end of the team d. Shuttle back and forth between teams

6. Currently, China The places where citizens implement visa-free measures are: (b)

a. London, UK b. Jeju Island, South Korea c. Paris, France d. Tokyo, Japan

7. Forgery and alteration by the team leader , lends or transfers the tour escort certificate, or fails to wear the tour escort certificate when engaging in tour escort business, the tourism administrative department shall order it to make corrections and impose a fine of not more than RMB ___ yuan. In serious cases, the tour escort certificate shall be temporarily withheld _____ (a)

a. 10,000; 3 months to 1 year b. 5,000; 3 months to 1 year

c. 10,000; 6 months to 1 year d. 5,000; 6 Months to 1 year

8. The correct general flow chart for entry into overseas countries is (b)

a. Go through immigration formalities---->Receive checked baggage--- -> Passed health quarantine---->Accepted customs inspection---->Meet the tour guide

b. Passed health quarantine---->Go through entry formalities---->Receive checked baggage- --->Accept customs inspection---->Meet the tour guide

c. After health quarantine---->Receive checked baggage---->Go through entry formalities---->Accept customs Inspection---->Meet the tour guide

d. After health quarantine---->Go through entry formalities---->Accept customs inspection---->Receive checked baggage----> Meeting with the tour guide

9. The earliest time when my country sent a tour leader to lead a group to travel to Southeast Asia was: (b)

a. 1983b, 1990c, 1992d, 1997 Year

10. According to international aviation practice, for round-trip and connecting air tickets, if the stay in a certain place exceeds 72 hours, regardless of whether the subsequent flight seat has been reserved, the guest must advance at least ______ hours Go through the seat re-confirmation procedures for subsequent flights at this location. (d)

a, 12 b, 24 c, 36 d, 72

11. When outbound personnel carry foreign currency cash out of the country, the amount exceeding ______ US dollars should be declared to the customs . (c)

a, 5000 b, 20000 c, 1000 d, 8000

12. When the value of checked baggage exceeds RMB ______ yuan per kilogram, you can declare the value of the baggage.

(c)

a, 10 b, 20 c, 50 d, 100

13. The general flow chart for returning to the country of entry is (c)

a. Departing the plane and arriving at the airport ----> Passing health quarantine ----> Passing customs ----> Passing the border quarantine station ----> The team is disbanded

b. Departing the plane and arriving at the airport ----> Pass customs ----> Pass health quarantine ----> Pass border quarantine station ----> Team disbanded

c. Leave the plane and arrive at the airport ----> Pass Health quarantine ----> Pass the border quarantine station ----> Pass the customs ----> Team disband

d. Leave the plane and arrive at the airport ----> Pass the customs ----> Passed the border quarantine station---->Passed the health quarantine---->The team was disbanded

14. In order to improve the quality of international tourism and the reputation of the tour escort profession, the International Association of Tour Guides (IATM) was first established in Europe Initiated by some team leaders, it was founded in ______ and is headquartered in London, England. (b)

a, 1963 b, 1962 c, 1965 d, 1968

15. The total value of tourists carrying Chinese medicinal materials and Chinese patent medicines out of the country to Hong Kong and Macao is limited to RMB _____ _Yuan. (a)

a, 150 b, 200 c, 250 d, 300

16. If the tourist fails to make the trip due to the tourist's reasons and the tourist fails to notify the travel agency within the prescribed time, The total price of the travel contract shall be ______ liquidated damages. (b)

a. 5% b. 10% c. 15% d. 20%

17. If the trip cannot be carried out due to the travel agency's reasons, resulting in a breach of contract, and the travel agency notifies it within 7 days, Tourists can receive liquidated damages equal to the total price of the travel contract. (b)

a. 5% b. 10% c. 15% d. 20%

18. When tourists are dissatisfied with the tour guide, the tour leader should mediate in the spirit of ______ principle. (c)

a. Tourist-centered b. Fulfill the contract c. Reduce major issues to minor issues d. Communicate at equal distances

19. The tour group does not arrange full-time staff for the tour group If a tour leader is a tour leader, the tourism administrative department shall order him to make corrections and impose a fine of not less than ______ yuan but not more than 20,000 yuan. His overseas tourism business qualifications may be suspended. If he fails to arrange a full-time tour leader for multiple times, his overseas tourism business qualifications may be cancelled. (a)

a. 5,000 yuan; b. 10,000 yuan; c. 1,000 yuan; d. 2,000 yuan Report the case at the police station or police station, obtain a certificate of loss, and then go to the local airline office to report the loss. The airline is asking customers to buy a new ticket for the time being. A passenger who has lost his ticket will have to wait for approximately how long after returning to the original place of departure to go through the procedures with the airline. If the original lost ticket has not been fraudulently used or refunded, the airline will notify the guest or agent to handle the matter. Refund? (d)

a. 15 working days b. one month c. half a year d. about one to one and a half years

1. True or False Questions (No. 1-34. Will Fill in the brackets for the correct answer. Fill in the wrong answer with "×". ***34 points)

1. (×) In 1990, the National Tourism Administration promulgated and implemented the "Interim Management Measures for Organizing Chinese Citizens to Travel to Three Countries in Southeast Asia". The tour leaders of 9 travel agencies with outbound tourism business qualifications passed the examination and obtained China's first batch of outbound tours. Tour leader qualification certificate.

"Interim Management Measures for Organizing Chinese Citizens to Travel to Three Countries in Southeast Asia" (issued by the National Tourism Administration on October 30, 1990) 2. Currently, only China International Travel Service, China Travel Service, and China Youth Travel Agency, Guangdong Overseas Tourism Corporation directly under the Guangdong Provincial Tourism Bureau, Guangdong China Travel Service, Fujian Overseas Tourism Industrial Corporation directly under the Fujian Provincial Tourism Bureau, and Fujian China Travel Service undertake this business.

2. (√) According to the "Quality of Outbound Tourism Services of Travel Agencies" issued by the National Tourism Administration in July 2002, an outbound tour leader refers to someone who has obtained the qualification of a group leader in accordance with regulations, is appointed by the tour group agency, and has full authority to lead the tour group to travel abroad on behalf of the tour group agency, and to cooperate with overseas reception Travel agencies cooperate with staff to carry out tour guide business, implement travel plans, and provide entry-exit and other related services to tourists.

Original text: Outbound tour leader

A staff member who has obtained the qualification of a tour leader in accordance with regulations and is appointed by the tour organizing agency to engage in tour leader business.

Tour escort business refers to the activities of plenipotentiary organizations organizing tour groups to lead tour groups to travel abroad, supervising overseas receiving travel agencies and tour guides to implement travel plans, and providing entry-exit and other related services to tourists.

3． (×) Since the work of tour guides and tour leaders are similar and overlapping, the "Quality Requirements for Tour Guides" proposed in the "Travel Agency Outbound Tourism Service Quality" fully refer to the quality requirements for tour guides in the "Tour Guide Service Quality", which is specifically reflected in patriotism. Awareness, legal awareness and professional ethics, professional level, grooming and other aspects of requirements.

Original text: 5.4.2 Quality requirements for tour leaders

The basic qualities of tour leaders should comply with the requirements of Chapter 5 of "Tour Guide Service Quality" (GB/T15971).

The tour leader should have certain proficiency in English or the language of the destination country/region.

The tour leader should have some experience as a tour guide before taking up the post.

The team leader should effectively perform the team leader’s duties, strictly abide by foreign affairs disciplines, and have certain emergency response capabilities.

4. (×) As the representative of the group travel agency, the tour leader has the right to interpret, execute, supervise and execute the travel contract signed by the group travel agency and tourists, and to make changes on its own initiative.

5． (×) The preparation work that a team leader needs to do before leading a group trip is similar every time. Therefore, experienced team leaders can refer to previous work files to save preparation time. There is no need for each team to have a work profile.

6． (×) According to the regulations, it is uniformly printed by the public security, and the number is issued to the province, autonomous region, and municipality when the number of people traveling abroad for this year is issued. The province, autonomous region, and municipality will then issue it to the organizing agency.

Notice on the launch of the 2002 version of the "List of Chinese Citizens' Overseas Travel Groups"

2. The "List" is uniformly printed by the National Tourism Administration and is divided into provinces, autonomous regions and municipalities. The comprehensive tourism contribution rate is issued by the tourism bureaus of provinces, autonomous regions, and municipalities directly under the Central Government based on inbound tourism performance and operations and other conditions. The tourism bureaus of all provinces, autonomous regions, and municipalities directly under the Central Government shall report in writing to the National Tourism Administration in the first quarter of each year the issuance and use of the "List" in their respective provinces in the previous year.

7． (×) The work content of the outbound tourism team leader is closely related to the work of the travel agency planning and adjustment personnel. The two should cooperate with each other to complete the task of leading the group together. Before the team sets off, it is necessary to check and verify the travel documents, visas and air tickets of all group members. This work should be completed by the planning and dispatching personnel. The team leader is only responsible for receiving the above-mentioned tickets and keeping them properly.

5.4.3.2 Preparation before departure

The team leader should carefully check and verify the outbound tourism team information handed over by the planner.

Note 3: Outbound travel group information usually includes group list, entry-exit registration card, customs declaration form, travel documents, travel visa/endorsement, transportation tickets, reception plan, contact address book, etc.

8． (×) Outbound travel teams must hold a pre-departure briefing meeting before departure, and the meeting must be chaired by the tour leader.

9. (√) According to the regulations of the People's Republic of China, tourist groups must hold the certificate when leaving the country. In actual work, if the visa in the passport held by the passport holder is a valid personal visa, during the exit inspection at the border inspection station, the tourists will leave the country with the certificate by themselves. The inspection will release the goods, and there is no need for the tour leader to submit the "Chinese Citizens Overseas Travel Group List".

1 0． (×) After the leader accepts the task of leading the group, when handing over work with the OP, the passports and air tickets of the entire group will be transferred from the OP to the leader. To prevent loss, the tour leader should return passports and tickets to tourists as soon as possible.

11. (√) The tour leader must understand the stipulations on charging fees in the outbound travel contract signed between the travel agency and the tourists. Because the tour leader plays the role of a travel agency representative during the entire trip, he should be responsible for answering all questions related to the trip raised by tourists, which naturally includes answers to issues such as fees and overseas reception standards.

12. (√) The attire of the tour leader is a reflection of the spirit of the tour leader. It should be compared with the requirements of white-collar workers for professionals. At the same time, the needs of tourists should be taken into consideration. The attire should be easy to identify and find.

13． (√) my country’s customs implements a red channel and green channel customs clearance system in accordance with international practice. Passengers carrying items that do not need to be declared to the customs can choose the green channel and do not need to fill in the "Luggage and Item Declaration Form for Entry and Exit Passengers from the Customs of the People's Republic of China".

14. (√) When checking in luggage at the airport, the tour leader should note that if you need to take a connecting flight, the luggage should be checked in to the final destination.

15. (√) When a tourist group passes through border inspection, the tour leader should always go in front, complete the formalities first, and then stand waiting for tourists inside where they can see them.

16. (√) Security inspection before boarding is an inspection system commonly used in countries around the world. my country's airports implement internationally accepted security inspection methods. All boarding passengers must pass inspection before being allowed to enter the aircraft. There are no exemptions.

17. (√) On the plane flying from one country to another, the most important thing the group leader needs to do is to fill in the entry form for the country where the group will arrive.

Filling out all entry forms on behalf of tourists is one of the tour leader's job responsibilities.

18. (√) When entering the border of each country, you must fill in the entry card and customs declaration form. The format and content requirements for entry cards and customs declarations vary from country to country.

19． (√) After the travel group arrives at the destination by plane, if the luggage checked by the airline is found to be damaged, the tour leader will not only help the tourists to file a claim with the airline. At the same time, please ask the airport baggage department or airline representative to issue a written certificate. Prove that the luggage was damaged or lost due to the airline's fault, so that you can negotiate with the insurance company for compensation in the future.

20. (×) The team leader is the core of an outbound travel team, so all links in the team’s operating procedures should be handled by the team leader. When a tourist group arrives in any city, the first person to speak should be the group leader.

21. (×) "Travel Agency Outbound Tourism Service Quality" requires that the service after the tourist group arrives at the hotel should be completed by the tour leader, including enabling tourists to complete the check-in procedures as soon as possible after arriving at the hotel, check into the room, get their luggage, and understand the hotel's information in a timely manner. Basic information and hotel precautions. Be familiar with the schedule of activities for the day or the next day.

22. (√) Personal expenses such as making phone calls, watching pay TV, drinking drinks from the refrigerator, doing laundry, using paid items in the room, etc. must be settled with the hotel in advance. The tour leader should be responsible for urging the tourists to complete the checkout and to assist tourists to complete the checkout. It is best to avoid the peak checkout times before the group rushes on the road and after breakfast. To avoid making tourists wait for a long time in front of the counter due to the waiter's rounds.

23. (√) Shopping is an important activity in outbound tourism. Domestic group travel agencies generally make arrangements for it in the normal itinerary of the group. The tour leader should supervise the tour guide to limit the number of shopping arrangements to the range specified in the itinerary. If the tour guide plans to increase the number of shopping trips, he must obtain the tourists' consent.

24. (×) During the tour group watching the program, if the tour leader has other matters, he can leave temporarily and the tour guide will be responsible for accompanying him to watch.

25. (√) The tour leader is a representative sent by the group travel agency and has the right to supervise the implementation of the overseas travel agency's reception plan and the reception quality. If the arrangements of the receiving travel agency are inconsistent with the reception plan issued by the group travel agency, or the behavior of the tour guide has direct damage to the quality of the tour group's reception, the tour leader should negotiate in the name of the group organizing agency.

26． (√) When bidding farewell to local tour guides and drivers at the end of a trip, the tour leader, while expressing gratitude to the tour guides and drivers on behalf of the team, must hand over tips to the tour guides and drivers in front of all tourists.

27. (×) At the airport customs in most foreign countries, inspections are carried out on a spot-check basis. Usually, tourists who have no declared items do not need to fill in a customs declaration form and can simply walk through the customs counter.

28. (×) When tourists return to the country and undergo customs inspection, if there are no items to declare, they do not need to fill in the customs declaration form. They can just push their luggage directly to the customs counter and undergo X-ray inspection.

29. (√) During the tour, if the group makes any changes to the itinerary, adds self-funded items, cancels sightseeing tours, etc., the tourists must sign for confirmation as required. The voucher signed by the tourist will be kept by the tour leader for emergencies.

30. (√) Travel agency liability insurance is currently the only compulsory insurance required by the state for travel agency companies.

31. (×) According to experience, generally for tour groups that are mainly composed of elderly people, the rate of tourists being late when gathering is very high because elderly people move more slowly. Therefore, it is necessary to increase the advance amount of the gathering time.

32． (×) There is a clear division of labor between the tour leader and the tour guide. The tour guide is mainly responsible for the reception of the tour group in the local area, and the tour leader is responsible for the liaison between the upper and lower stations during the tour group's journey.

33． (×) When dealing with tourists, the tour leader should follow the tourist-centered principle and try to meet the various requirements put forward by tourists.

34． (√) According to the "Measures for the Administration of Chinese Citizens Traveling Abroad", tour group leaders are not allowed to collude with overseas reception agencies, tour guides and other operators that provide goods or services to tourists to deceive or coerce tourists to consume, and are not allowed to collude with overseas reception agencies, tour guides and other operators to provide goods or services to tourists. and other operators who provide goods or services to tourists to ask for kickbacks, commissions or accept their property.

1. Multiple-choice questions

1. If any major incident occurs during the team's overseas travel, the team leader should report to (A) as soon as possible.

A. Chinese embassy and consulate in the country where the incident occurred B. Tour organizing agency C. Reception agency D. National tourism administration department

2. The pre-departure briefing is usually held formally in the team Held around (A) before departure

A. One week B. 10 days C. 12 days D. 15 days

2. Multiple choice questions

1 .When checking the passport, you should focus on checking (A B E)

A. Name B. Passport number C. Place of issue D. Date of issue E. Period of validity F. Whether there is my signature

2. When checking a visa, the three most important items are (A D E)

A. Guest name B. Visa number C. Issuance date D. Validity date E. Expiration date F. Issuing unit

3. According to regulations, the contents explained at the pre-trip briefing are (A B C D E F)

A. Distribute team logos to tourists and

B. Explain outbound travel to tourists Relevant precautions (foreign exchange matters and procedures)

C. Knowledge of relevant laws and regulations

D. Customs and habits of the tourist destination country

E. Detailed explanation of various circumstances in which the tour operator is unable to fulfill the agreement due to force majeure/uncontrollable factors to obtain the understanding of tourists

F. Travel safety warning

4. Outbound travel team information Usually includes (A B C D E F G H)

A. Team list B. Reception plan C. Travel document D. Tourist visa/endorsement

E. Transportation ticket F. Entry-exit registration cardG .Customs declaration form H. Contact address book

5. The content that should be included is (A B C D E F)

A. Travel time, routes and attractions B. Transportation arrangements C. Standards and grades of food and accommodation D. Shopping and entertainment arrangements and self-paid items E. Contacts and contact information of tour groups and reception agencies

F. Emergency contact information in case of emergency

6. The tour leader needs to know the contents of the travel itinerary reception plan: (A B C D E F)

A. Master the detailed itinerary plan of the tour group, including the arrival and departure time of the tour group and the means of transportation

< p>B. Remember the names of hotels at various places in the itinerary

C. Understand the arrangements for meals and entertainment programs during the itinerary

D. Remember all the sightseeing items in the itinerary

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E. Remember the name of the tour guide of the reception agency

F. Remember the name of the insurance company that signed the contract with the tour organizing agency

1. Chinese citizens’ outbound travel is provided by Hong Kong and Macao Tourism It consists of three parts: overseas travel and border travel.

2. What are the basic characteristics of my country’s outbound tourism market?

1. The business is developing rapidly, and the number of outbound tourists is growing rapidly;

2. In terms of business qualifications, it has changed from relative monopoly to basic liberalization;

3. In terms of the spatial distribution of tourists, from relatively concentrated to widely distributed;

4. In terms of outbound tourism business operations, a wholesale and retail operating system is being formed through market mechanisms;

5 .Outbound destinations have become more and more widespread from a single concentration in the past;

6. Tourists’ consumption behavior is becoming increasingly mature. Although sightseeing travel is still the mainstream product in the market, leisure and vacation travel is also becoming more and more popular. Popular with tourists;

7. The government has strengthened market supervision and rectification, and the outbound tourism market has been significantly regulated.

3. What are the basic policies for developing tourism in my country?

Vigorously develop inbound tourism, actively develop domestic tourism, and moderately develop outbound tourism.

4. What are my country’s guidelines for launching outbound tourism?

Develop in a planned, organized and controlled manner.

5. What are the basic conditions for organizing a tour group for overseas travel?

1. Obtain the international travel agency qualification for one year;

2. Have outstanding performance in operating inbound tourism business;

3. No major illegal activities and Major service quality issues.

6. What is an outbound travel destination?

Outbound tourism destinations refer to countries approved by the Chinese government that allow travel agencies to organize Chinese citizens to travel.

7. What are the contents of the management of outbound travel teams?

1. Outbound tourism is mainly conducted in groups, and each group should send a team leader;

2. The entire group is required to enter and exit the country;

3. Handle it appropriately Group situation:

1) If the group has been determined to enter the country before leaving the country, the group organizer should register with the Entry-Exit Border Inspection Station or the provincial public security and border department in advance;

2) Tourism If the team really needs to enter the country in separate groups due to force majeure or other special reasons after leaving the country, the team leader should promptly notify the organizing agency, and the organizing agency should immediately file a record with the Entry-Exit Border Inspection Station or the provincial public security and border defense department.

4. Management of tourists: abide by the laws of the country where they are located, respect the customs and habits of the country where they are located, and obey the unified management of the tour leader. They are not allowed to leave the group without authorization, and tourists are strictly prohibited from staying abroad without returning.

8. What is the purpose of rectifying the outbound tourism market?

1. Resolutely crack down on illegal operations, unlicensed operations and out-of-scope operations, and standardize market order;

2. Standardize the business behavior of tour groups and reverse the current abnormality in the outbound tourism market operation mode and restore the normal operating mechanism of the market;

3. Help tourists establish correct consumption concepts and protect the legitimate rights and interests of tourists;

4. Stop damaging the national image and Dignified behavior and improve the image of our citizens traveling abroad.

9. What are the “six no-nos” for outbound travel proposed by the National Tourism Administration?

1. It is not allowed to operate beyond the scope;

2. It is not allowed to produce or publish false tourism advertisements that are beyond the scope;

3. It is not allowed to operate outside the scope;

Travel agencies designated by the competent authorities of the destination countries shall carry out outbound tourism business;

4. It is not allowed to force or induce tourists to shop or participate in self-paid items;

5. It is not allowed to go below cost Sales;

6. It is not allowed to organize or induce tourists to enter pornographic places.