Rescheduling and refund rules during the epidemic

Legal analysis: 1. If the ticket is refunded more than 15 days (exclusive) before driving, no refund fee will be charged; if the ticket is refunded more than 48 hours before the departure time at the station on the ticket, it will be calculated at 5% of the fare, and if it is more than 24 hours, it will be calculated as 5% of the fare. , If it is less than 48 hours, it will be calculated as 10% of the fare, and if it is less than 24 hours, it will be calculated as 20% of the fare.

2. Within 48 hours to 15 days before departure, if the ticket is changed or the arrival station is changed to another train that is more than 15 days away from departure, and the ticket is refunded 15 days before departure, 5% will still be charged refund fee.

3. When applying for a ticket change or "change of destination", if the new ticket price is lower than the original ticket, the difference will be refunded, a refund fee will be charged for the difference, and the current refund fee standards will apply.

4. The mantissa in the above calculation is in units of 5 cents. If the mantissa is less than 2.5 cents, it will be rounded off. If the mantissa is more than 2.5 cents and less than 7.5 cents, it will be counted as 5 cents. If the mantissa is more than 7.5 cents, it will be rounded up to 1 yuan. The minimum refund fee is 2 yuan.

5. If the changed date of the ticket is during the Spring Festival travel period, the refund fee will be charged based on the standard less than 24 hours before the departure time.

Legal basis: "Railway Passenger Transport Regulations"

Article 34 If a passenger cannot board the train on the date specified on the ticket, he or she can apply for it once if the train is capable. Visa procedures for boarding in advance or at a later date. The latest application for applying for a visa for a later date is 2 hours after driving. Group passengers must apply 48 hours before driving. If the original ticket has checked baggage, the words "Original ticket has checked baggage" will be written on the back of the new ticket after the change and the station name stamp will be stamped.

When applying for late boarding procedures for EMU train tickets, the delayed boarding time should be within the pre-sale period for ticket sales at the station.

Article 35: When a passenger changes his ticket at the departure station, if the ticket price of the changed train is higher than the original ticket price, the fare difference will be charged; the ticket price of the changed train is lower than the original ticket price. If the original fare is exceeded, the fare difference will be refunded.

When a passenger gets off the train and resumes travel (including transfers) to apply for a visa or to change seats or berths on the train, when the ticket price for the visa or changed train number, seat (berth) is higher than the original fare , the fare difference will be charged; if the ticket price for the train number or seat (berth) changed due to visa or change is lower than the original fare, the fare difference will not be refunded.

"Law of the People's Republic of China on the Prevention and Control of Infectious Diseases"

Article 42 When an infectious disease breaks out or becomes popular, the local people's government at or above the county level shall immediately organize forces to Carry out prevention and control in accordance with the prevention and control plans and cut off the transmission routes of infectious diseases. If necessary, upon reporting to the people's government at the next higher level for decision, the following emergency measures may be taken and announced: (1) Restrict or stop performances in markets, theaters or other groups of people Gathering activities; (2) suspension of work, business, and classes; (3) sealing or sealing public drinking water sources, food, and related items contaminated by infectious pathogens; (4) controlling or culling infected wild animals, Livestock and poultry; (5) Close places that may cause the spread of infectious diseases.

Article 45: When an infectious disease breaks out or becomes popular, the State Council shall have the authority, based on the needs of infectious disease control, to organize nationwide or cross-provincial, autonomous region, or municipality-level local people's governments at or above the county level. The authority has the right to urgently mobilize personnel or reserve materials within its own administrative region, and temporarily requisition houses, transportation vehicles and related facilities and equipment.