How about Tuniu Travel Agency? Those travel agencies are more cost-effective

Tuniu Com's after-sales service is very poor, and it doesn't pay attention to credibility! Recently, during the National Day when Tuniu.com signed a contract, I went to Nepal with a delegation. The flight was cancelled, and five hours later, I took the bus, turning the original half-hour plane trip into a seven-hour bus trip. The whole trip was delayed by 12 hours, and the destination was not reached until late at night. Half a day's tour is gone, and there are still seven hours of bumps. When I came back, I responded to Tuniu.com, and the customer service attitude was very bad. I said that this situation is not compensated. Later, I said that I could compensate everyone for ***60 yuan in consideration of my feelings, but I was asked to provide evidence of the cancellation of the flight, saying that the court was the one who advocated the proof, and the insurance bought through Tuniu.com did not have this insurance item. If I want to make a claim, I will also make a claim myself. It's strange that the tour group organized by Tuniu. Com wants tourists to collect evidence! Then forcibly hang up the phone.

I complained again. After half a month, Tuniu. Finally, I replied that I was willing to refund the difference between my plane and my car to 200 yuan per person, but there was no compensation. Tuniu.com's insurance through Tuniu.com is irrelevant.

I am disappointed in Tuniu. com。