Personal summary of one month's work

Personal one-month work summary (6 general remarks)

Time flies like water, and a piece of work is over. Looking back on this period, the results are hard-won. Sit down and write a work summary! So is it really difficult to write a work summary? The following is a personal summary (generally 6 articles) that I have compiled for you for a month. For reference only, welcome to read.

Personal one-month work summary 1 In a blink of an eye, I have been working in Beijing xxxx Company for one month. In this month's time, it is another major turning point in my life. From a college student who just walked out of college to a sales consultant, the experience can be said to be all kinds of ups and downs.

From a distance, I feel that my management style is good, the division of labor is clear, and the responsibility is implemented to people.

First of all, I'm glad to be able to enter Beijing Hyundai, a well-known brand enterprise, at the first step of my sales trip, which gives me enough confidence in my products. It is right to choose Beijing Hyundai. Although I am just an ordinary sales consultant of Beijing Hyundai Fiona Fang Company, this is a new journey in my life, bearing my hopes and dreams.

Secondly, in this month's time, I also deeply realized my own shortcomings, whether from the personal knowledge framework or from the communication with customers, there are so many things to learn that I am at a loss at once. Especially when I don't know how to explain the problem of professional knowledge, I lost an opportunity to build trust with customers, which made me very upset. I am eager to change this situation. When dealing with problems, I also feel inexperienced. I wish I could do better.

However, while I am confused, I still see more hope, because knowledge can be learned and experience can be accumulated. Zouping, where I live, has a lot of room for development, especially Zouping, which is in the high-speed period of economic development and is one of the top 100 counties in China. I set the following directions for my work:

1, professional knowledge learning: An excellent sales consultant can only help customers solve problems with excellent professional knowledge. In terms of automobile knowledge, I hope that after the company's training, I can have the opportunity to go to the scene with the after-sales engineers and have a more comprehensive understanding of various models of our company. In terms of industry-related knowledge, I will strengthen communication with customers, constantly learn from customers, understand customers, and pay attention to the accumulation of experience in the process of learning.

2. Communication and communication with customers: I have certain professional knowledge and built a good bridge to communicate with customers. However, this is not enough. The progress of many things requires me to constantly think, learn and summarize in practice, and ask my colleagues and leaders for advice in time when I encounter problems.

3. Good work habits: everything is organized and the problems encountered in the work are clearly understood; Be serious and proactive in your work to avoid unnecessary troubles caused by temporary negligence; Solve the customer's affairs in the shortest time. Strengthen further communication with existing important customers. In short, there are many things to learn, and I hope to fly higher with wings in the distance!

Personal one-month work summary II. I worked at the front desk for a month and learned a lot.

The work at the front desk is a position that requires patience and responsibility. Enthusiastic and positive working attitude is also important. Patience and responsibility have always been my strengths. I can finish the work assigned by Cheng Jia and Deng Jie on time and in quantity. You may not have done enough in enthusiasm and enthusiasm. When you are busy with your work, you will forget to smile, which sometimes leads to your poor reception. In our future work, we must be more enthusiastic and active in this regard.

The position of the front desk not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further think about how to do my work well.

(A) the improvement experience in the work

1. In the process of ordering food, people were unfamiliar with it from the beginning, and the quantity could not be matched. Later, they gradually realized that they usually pay more attention to the personnel coming in and out of the company and check the daily employee dynamics and turnover records. There was a mistake in ordering. Later, I decided to take the initiative to send meals to my colleagues who ordered food or watch my colleagues come and go every time after dinner to avoid the phenomenon of taking the initiative to get more.

2. In the organization of the meeting, I felt quite dizzy at first because I had not been exposed to this content. In the later study, with the slow exploration and study, I always check many times before sending the email of each meeting to ensure that every detail is considered in place.

3. Reception at the front desk, strangers used to come in and out of the company, but now the office area is basically well managed. Try to let outsiders sit in the company lobby or conference room. When I notify the specific staff, I will also tell the guests that the staff is out or busy, or will come right away.

4. When answering the phone, the initial random call will be directly transferred after a simple inquiry. Now every time I answer the phone, I sum up some experience and try to filter those sales calls.

When informing the interviewer of the interview, the interviewer was instructed to sit mechanically in the company lobby or conference room from the beginning and tried to communicate with the interviewer for a long time. On the one hand, it can ease his nervousness, on the other hand, it can make him feel the charm of our company from my friendly smile. In addition, when the interviewer waits for a long time, it is necessary to bring them a glass of water to simply appease their emotions.

6. Pour water for the general manager. According to the workflow of the front desk, the general manager needs to clean the teacups and fill them with water at 8: 30 every day. Later, it was found in practice that in the case of the general manager, the water was gone after lunch at noon, and in the absence of the general manager, the water was already cold when the general manager came back in the afternoon. So this job depends on the specific situation. If possible, go to the office to change a cup of hot water when you go to work in the afternoon. Change the hot water as soon as the general manager comes back when you are away.

(B) the need for improvement

1. Did not show enough enthusiasm when receiving foreigners, especially Mr. Liu's customers. I must pay more attention to my smile in the future.

2. In the process of transferring calls, there are still sales calls that I haven't filtered out. In the process of answering the phone in the future, you must ask carefully, deal with what you can, and don't bother your colleagues.

3. When counting the number of people who eat at noon, if there are differences, it means that some people must not eat, and the specific personnel must find out.

4. When scanning files for colleagues, if there are many files to be scanned, we must take various measures to ensure that the scanned files are as small as possible.

5. I don't pay much attention to the cleanliness of the company except that I will clean it carefully after lunch. In the future, you should always pay attention to the ground. If you encounter water stains, you should take the initiative to clean them with a mop.

Generally speaking, I am very satisfied with my work, and the work assigned by Cheng Jia and Deng Jie can be completed on time and in quantity. I should work hard on the details and enthusiasm of my work. Only by making the work at the front desk more perfect can I accept other jobs. This is a starting point, and I believe I will be more involved in this job.

Personal summary 3, working for a month, a month has passed. I have been a tour guide in this industry for nearly six years and have never made a summary. I always grow up through practice and experiment. Everyone hopes that I can be better than others and get recognition from others. But judging from my work, there is really nothing to be proud of. It may look more beautiful than other jobs, but who can understand the ups and downs?

This year's tour guide training class can be said to have taught me and seen the aura of others and the hard work behind them. I deeply know that in our industry, we get up early and get greedy for the dark, sometimes we can't even eat a delicious meal, and we have to take our guests everywhere. It is said that pay is directly proportional to income, but under the guidance of our hidden rules of tourism, where is fairness? There is no stable income, no fixed job, no security, and no one can compensate you for any accident that day, but because I like this job and love it, I have been insisting until now, and I found an organization this year. I hope there will be good development next year!

Tell me about my tour experience! To tell the truth, there is nothing to show off, just a kind of mutual learning! From the moment I got the tour guide card, I felt like a tour guide. You can go to many cities you have never been to, and you can enter various scenic spots for free. I was really happy at that time, but I just got a tour guide card and no travel agency hired you to work there. At that time, my mood fell directly to the bottom. After more than a month, my classmates worked in a travel agency before me, so I found a job, but I only did this job for a month.

I know that I have to enrich myself and study more before I can enter this industry quickly. After I went to the second work unit, I was only asked to study by reading materials, but I was not asked to take a tour group. I think it's useless, just in time for the tourist season, and the tour guides are all out to take the tour group. The first place to go is Liupanshan. Let me take the tour group to Guyuan and give me the guide there, hehe. I think I can handle all this. However, due to the quality of the team, the unit resolutely asked me to help the tour guide take back the guests she brought. This is my first tour guide team. The guests are very nice. Although I was nervous when I got on the bus, everyone sang interactively, which eased the tense air and exercised my courage. Although I didn't take the tour completely, I really appreciate the leadership of the travel agency for letting me join the tour, but this job.

The third job, that is, the year I entered the international travel agency, gave me training and exercise, so that I officially joined the tour guide team in Ningxia. I have also met some tour guides who are older than me. I'm honored. A series of training in the club made me grow up rapidly. I also started to take a special train from three people to 30 people. I find that my knowledge is really too little, and sometimes the questions asked by the guests are really unanswerable.

Now that I'm out of China Travel Service, I'm still very grateful to my predecessors who used to work in China Travel Service and are willing to tell us all our knowledge. If it weren't for China Travel Agency, I might not have persisted.

From the beginning, I chose a part-time job. I am not an excellent tour guide. I feel that as long as all the teams are not complained, as long as I treat the guests I receive with care, it will be good to earn some money and spend it myself, but I have also heard many stories of excellent tour guides. I want to be like them, but I have been unknown. The former guests were very friendly, not to mention complaining. They came to Ningxia and were very interested in our local customs. It is said that our tour guide here is honest and I don't know when it started. There are bad rumors on the Internet, such as tour guides cheating customers, beating customers and tour guides. This has a great influence on us. We try our best to maintain the image of Ningxia tourism. Our western tourism development is slow, and it started late, and the overall quality of tour guides is not very high. However, our honest behavior in the northwest has dispelled the idea that those guests are not good guides. I am very satisfied with our tour in Ningxia.

I took my delegation to accept three complaints this year:

The reason for the first complaint was that in order to reduce the cost, the travel agency hired a car that was not a travel team to receive tourists and went to Xining. The driver didn't know the way. I argued with the driver about whether the road was wrong, and so on. The guest is innocent, but the tour guide should communicate and cooperate with the driver, escort and team leader to avoid these things, so there will be no complaints. In this complaint, I was also impulsive, so impulsiveness is the devil. I was detained by the travel agency, 500 yuan. What I want to reflect is that travel agencies can reduce costs, but don't use drivers who don't know the way anymore, which really has a great impact on our tour guide work.

The second complaint is that the hotel has not been checked, because the restaurant guests who eat are haggling over every ounce, and there have been some quarrels with the restaurant when checking out. Out of kindness, I wanted to accompany other guests back to the hotel to rest, but I took the wrong room card. Originally it was the new hotel of Lanhuahua, and finally I stayed in the old hotel next to it. After all the guests checked in, they found that the house was not their standard, so they asked to change rooms, wake up all the sleeping people and change rooms. I was changed the next day, too. This question is a mistake I shouldn't have made because of negligence. To do our work, we must always be in a state of excitement, and any link must be implemented in advance. Neglect is the most undesirable, and I also lost nearly a dollar, because so far the travel agency has not collected tour fees or reimbursed tour guides for this problem.

For the third time, I only brought one person, so I really shouldn't complain. The reason is that I didn't always accompany the guests and left them out. God, all kinds of complaints can be established. This reminds me even more that as an emissary to promote our Ningxia, everyone should regard her as God. Don't be careless if you can't make money without people. In other words, don't treat the village chief as an improper cadre. Now he is a guest. After handling this complaint, I not only wrote a critical letter, but even got three months' salary deducted by the club. I don't think it's fair that I signed the contract and was left without pay. But I am a tour guide, and I want to maintain more customers for the travel agency. Because of me, I may lose more than one customer at the club, so I can only accept it.

In a word, to be a tour guide, you should not only have profound knowledge, but also handle all the problems between you and your guests, between you and the travel agency, between you and your family. Although you are not a god, you should know that this is your duty, and you don't want to be eliminated by society. You have to climb the pole every day and wait to be electrocuted, or you will die if you don't touch the pole. Only by being very confident can you learn to be the first person to eat crabs.

Personal one-month work summary 4. Three days is a month's work. Tell me how I feel. I feel tired now. Actually, I'm not very busy at work. I said I was a foreign trade salesman, but I was at a loss. Now I am the most idle one, and I have become a handyman and an errand boy. I exercise at most, and I am afraid it is useless to learn nothing. Shortly after I started working, I was very passionate about browsing English websites and looking for customers, only to find that it was like looking for a needle in a haystack. I began to worry and had to leave at once. Slowly, I got to know the people in the office, got to know the products, learned the quotation, calculated the size, and made the order ... The quotation has not been made clear yet, so I have to continue studying, and it is not my turn to practice. In fact, I really want to show my skills. The other two newcomers are gradually starting to step into the work track, and I am still struggling. After getting up in the morning, I feel a little tired at work, which may be related to some disputes in the office recently. One left his job, and the other was angry. Recently, our products often have problems. I don't know if our customers are really picky. Maybe our products have been greatly improved in export, but some customers have really bad attitudes. I think I really want to take the road of salesman, which is what I will face, how to solve these problems and how to deal with them.

Although there will be restless and impetuous throbbing, in fact, the places where I work now are similar, and things will happen … and it is not easy to find a job now. Maybe I'm not used to the pressure of work, and I know this road is not easy. For many of my hobbies, I don't want to measure them by other things. I am afraid that they will become my pressure, and I will reject them. For example, I like painting, but I resolutely refused to apply for an American school. Even if it is more likely to get to the point, I don't want it to become mechanical rather than what I really like in the future. Few people can do what they like, so let them be the spice of my life, not the burden. It seems that many people want a stable life, marriage and children in civil servants and institutions, but it doesn't look like a box when you think about it carefully. Knowing the ending doesn't mean that life ends early. ......

The individual who has been working for a month concluded that May and April passed in a blink of an eye. This month's business is tepid, not very good, but not very bad. During this time, the people who look at the house are basically at a normal level, and the transaction volume is also average. Three houses were sold this month, one of which was paid in full and the other two were paid in installments. My performance this month is ok, in fact, it is higher than last month. But I personally feel that I still need to strengthen, not only in terms of sales, but also in terms of my sales skills and work.

At the beginning of this month, I learned from some old employees in the department that this is what I have been doing since I joined the company. I have only been doing real estate sales for a few months, and I am still a newcomer. I need to strengthen in many aspects. Learn some things that should be paid attention to in work from the predecessors, learn some sales skills, and practice a good eloquence. The experience of predecessors is very precious to a rookie like me. The members of the whole sales department can be regarded as my half "master".

In this month, of the three houses sold, I handled all the money by myself, and the whole journey from purchase to payment took more than an hour. The building I sell is a xx European residential project under xx Real Estate. The houses in the building are basically villas, and the price is as high as 5 million. This villa was built on the largest lake in our whole community, just a few steps away from home, and we also raised fry in the lake. When the fry grow up, they can feed their customers and go fishing. The maintenance of fish ponds and the breeding of fry are specially sent by property companies. The villa closest to the lake is the most expensive in our property. This customer took a fancy to this villa almost at first sight when buying a house. After asking me about it, he stopped talking. I thought I was just asking. After all, although the environment of this house is good, the price is a bit expensive compared with others. Many people have asked me about this house before, but they were all convinced by the price. I was shocked when the customer said that he wanted to buy it in full, but I soon insisted on cooling down. As a salesperson, this is the quality that should be possessed. When I skillfully handled all kinds of business for this customer and finally gave him the key, I couldn't help but breathe a sigh of relief.

I have to say that the sales business is really tiring, and you need to deal with all kinds of people. My work is just the beginning, and I need to keep working hard.

Personal work summary for one month 6. I have been working in a new company for a month. Compared with my previous job, I feel that time is very substantial. In my previous job, there were fewer things to do every day, so in my company time, I felt very idle, I didn't know what to do, and I was very idle every day. In a new company, a new job is just the opposite. Every day is more fulfilling, and there are things to do at the end of the day. I feel that time flies when I have something to do at work. In a blink of an eye, the day is over and it's time to get off work.

My job in the new company is a clerk. My working tools are a computer and a telephone, so I don't have to walk around. Every time I sit in my seat, I tap the keyboard on the computer to complete the task assigned by the leader. There is no sound in the office, and colleagues are doing their own things. Very working atmosphere. I like this working environment very much, which will make me have no other time to think about other things, so I can concentrate on my work.

Colleagues in the new company are very easy to get along with. Say hello at work. If they don't know anything, they will be willing to teach me as long as I ask. Everyone is very kind, so the atmosphere of this company is particularly good. I am very happy to work in this company. Although I don't have much work experience, I am willing to study. In this month, I will study with an open mind, read more books, listen more and think more, and get familiar with the work at hand as soon as possible.

This month passed quickly, and it passed in a blink of an eye. I still have a lot to gain. At work, I have a deeper understanding of the company's relevant policies and systems, and gradually adapt to the working environment and scope of the new company. In life, I learned to cook, because companies can bring their own meals. Seeing other colleagues cooking by themselves, I began to grope slowly, and now I can bring my own food. I feel very happy. In terms of interpersonal relationship, I made a good friend this month, and we got off work together almost every day, which made me feel a little uneasy in the new environment and new interpersonal relationship.

Generally speaking, the first month of this job is quite happy and fulfilling for me. In order to enrich the work done every day and get along well with colleagues in the company. In the next time, I will also work hard, do my job well, improve my working ability and improve myself in all directions. I hope I can have enough voice in the company and have a good job development in the future. My new job, new colleagues and new posts have given me new experiences, but I am not afraid of challenges. I just need to do my best.

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