What should you do if you are scammed while shopping with a tour group?

When a dispute arises between tourists and tour operators, it can be resolved through the following methods:

1. Coordination between the two parties. When a tourist is defrauded of shopping, they can first negotiate with the travel agency , *** and negotiate a solution.

2. If the two parties fail to reach an agreement through negotiation, they can apply for mediation to the consumer association, tourism complaint acceptance agency or relevant mediation organization.

3. According to the arbitration agreement reached with the tourism operator, the case can be submitted to an arbitration institution for arbitration or a lawsuit can be filed in the People's Court.

4. If you encounter a travel dispute during the trip, you can first communicate with the tour guide, tour leader or local tour guide. If objective conditions permit, the travel agency is also willing to take reasonable remedial measures. It is recommended to be rational Accept the travel agency’s reasonable remedies and continue to complete your journey.

5. If the travel agency refuses to accept the opinion or the damage cannot be remedied immediately, you should pay attention to collecting evidence and wait until the end of the trip to negotiate with the travel agency or complain to the relevant department or resolve it through legal channels. For major and urgent cross-provincial and municipal tourism dispute cases, tourists can call the complaint hotline of the local tourism management department and request staff for coordination. They can also call the complaint hotline of the tourism management department where the tour group is located to request coordination and resolution.

Legal basis:

Article 9 of the "Tourism Law of the People's Republic of China" provides that tourists have the right to independently choose tourism products and services, and have the right to refuse the compulsion of tourism operators trading behavior.

Tourists have the right to know the true status of the travel products and services they purchase.

Tourists have the right to require tour operators to provide products and services as agreed.

Article 10: Tourists’ personal dignity, national customs and religious beliefs should be respected.

Article 11 Disabled persons, the elderly, minors and other tourists enjoy conveniences and discounts in tourism activities in accordance with laws, regulations and relevant provisions.

Article 12 Tourists have the right to request assistance and protection when their personal or property safety is in danger.

Tourists who have their personal or property harmed have the right to obtain compensation in accordance with the law.

Article 13 Tourists should abide by social order and social ethics during tourism activities, respect local customs, cultural traditions and religious beliefs, care for tourism resources, protect the ecological environment, and abide by Code of civilized tourist behavior.

Article 14 Tourists shall not harm the legitimate rights and interests of local residents during tourism activities or when resolving disputes, shall not interfere with the tourism activities of others, and shall not damage the legitimate rights and interests of tourism operators and tourism practitioners. .

Article 15 When tourists purchase or accept tourism services, they shall truthfully inform the tourism operators of their personal health information related to tourism activities and abide by the safety warning regulations in tourism activities.

Tourists should cooperate with the state’s measures to temporarily restrict tourism activities in response to major emergencies, as well as the safety precautions and emergency response measures taken by relevant departments, institutions or tourism operators.

Tourists who violate safety warning regulations or fail to cooperate with the state's measures to temporarily restrict tourism activities, safety precautions and emergency response measures in response to major emergencies shall bear corresponding responsibilities according to law.

Article 16 Outbound tourists are not allowed to illegally stay abroad, and tourists who go out with a group are not allowed to split into groups or leave the group without authorization.

Inbound tourists are not allowed to stay illegally in the country, and tourists who enter the country as part of a group are not allowed to split into or leave the group without authorization.