What preparations should a tour guide make before taking a tour?

1, master the relevant information of the team. After receiving the task of joining a tour group, you should get as much information related to the group as possible from different channels, such as the cultural characteristics of the tourist destination, the level of the tour group, the language used, etc. Especially remember the group number of the tour group.

2. Grasp the basic information of members. Understand the basic situation of tour groups, including the number, age level, gender ratio, cultural quality, professional characteristics, religious beliefs, living habits and so on. Pay special attention to the special information of the tour group, such as whether there are special meals and whether there are disabled people.

3. Be familiar with the tourist reception plan. Look at the travel itinerary carefully, so as to carefully analyze how the old tour guide arranges the itinerary reasonably when traveling with the group. Reasonable arrangement of the trip is an important aspect to ensure the smooth progress of the team, which requires the accumulation of experience. Paying more attention and analysis in the process of joining the group can make you take fewer detours.

4. Be familiar with other travel preparations. Such as hotel accommodation, tourist vehicles, transportation, luggage arrangements, etc.

Knowledge preparation

1, familiar with the tourist guide words of scenic spots. Be familiar with the general situation of the scenic spots visited by the tourism team, such as sightseeing projects and activities, and pay special attention to the unfamiliar contents of the scenic spots, such as the opening hours of the scenic spots, the best sightseeing routes, the location of toilets, landscape characteristics, management regulations, etc.

2. Strengthen language expression ability. Before joining the tour group, we should strengthen our language expression ability and repeat some rare words and professional vocabulary of scenic spots to avoid pronunciation errors.

3. Prepare knowledge related to this tourism activity. After understanding the basic information of tourists, we should prepare some specialized knowledge, such as some professional terms, to closely cooperate with the mission of this group.

4. Prepare instant messages. Pay attention to the weather on the day of the tour, and remind the tour guide to make relevant preparations; There are also major news hot topics. To facilitate communication with tourists when necessary.

(3) Psychological preparation

As this is the first time for the new tour guide to join a group, he is inevitably a little nervous. Therefore, before joining a group, we should make the following preparations: relax, balance our mentality, adjust our emotions, keep our heads cool, and ensure that we have a relaxed and happy mood to join a group.

(d) image preparation

A guide should have a good appearance. Psychology points out that people with neat and decent appearance will be more popular under the same or similar other conditions. Before joining the tour group, the new tour guide should make some appropriate modifications to his appearance and follow the tour group with a good external image. Specifically, the dress of tour guides should be standardized and tidy, and the appearance modification should conform to professional regulations and suit their own temperament and personality characteristics.

(5) Preparation of articles

Prepare personal spare items, such as pens and notebooks, personal medicines, clothes, toiletries, identity documents, etc.

(6) Other preparatory work

You should prepare the contact information of your travel agency, tour guide, escort or tour leader and contact the tour guide in advance.

Expand:

Tour guide service etiquette

(1) gfd is good. Dress appropriately and neatly, and show certificates. When providing services for tourists, we should smile, be warm, dignified and generous.

(2) The explanation is accurate and fluent. Familiar with business and wide knowledge. Explain the contents in a healthy and standardized way, enthusiastically introduce and answer tourists' questions or inquiries, be patient and meticulous, and be unhurried; For tourists' questions, try to answer and answer; Apologize for the questions that can't be answered, and say that you will give a satisfactory answer next time; When communicating with tourists, be sincere and humble, and express appropriately, such as "Please come with me", "Please hurry up, it's time to close" and "Welcome to come again next time".

(3) Active and enthusiastic service. Arrange travel itinerary and daily life to meet the needs of tourists. Take the initiative to care for and help tourists with special needs, such as the elderly, children and the disabled, and actively help them solve practical difficulties in tourism. Respect the religious beliefs, national customs and living habits of tourists, and take the initiative to show their friendship and respect for tourists with their own manners and etiquette. When Lu Yu encounters a dangerous situation, he will take the initiative to remind and evacuate tourists in time according to regulations to ensure the safety of tourists.

In the explanation, feudal superstition and vulgar content are not mixed.

Do not introduce unhealthy entertainment activities to tourists.

In the process of traveling, tourists are not induced or forced to shop; It is not allowed to change the plan and lower the service standard without authorization. Kindly remind tourists to travel in a civilized way.

When encountering complaints from tourists, we should maintain a modest and restrained attitude, listen carefully to each other's demands, solve their reasonable demands in time, and politely refuse unreasonable demands.

Etiquette description of tour guide service

1. Audibility of sound, whether there is any change in pronunciation and intonation, whether there is cadence, and whether there is aesthetic feeling.

2. Whether the wording is accurate and appropriate.

3. Whether the posture of holding the microphone is standard and whether the sound is distorted after passing through the microphone (gay men should naturally separate their feet from shoulder width; Lesbians should hold the microphone in front of their right foot, take the oblique nail step, hold the microphone in their right hand and gently put it under the right corner of their mouth. Be sure not to block the microphone.

4. Whether to count the number of people when you leave (be careful not to order watermelons) and whether to make a notice.

A tour guide should always get off first and get on last.

6. Explain whether the materials used are true and reliable and have sources.

7. Whether the clothes are neat and proper, and slippers are never allowed.

8. Whether the certificate is put in place as required.

9. Whether the choice points for tourists are in place and whether the perspective is clear.

10. Can the cultural connotation of scenic spots be revealed clearly?

1 1. Explain how easy it is to accept words, no matter whether you can speak or not, what people say, when you meet an old farmer, you always tell him Tang poetry and Song poetry, when you meet an old professor, you tell him dirty jokes and so on.

12. Is there a logical relationship between what the car said and the scenic spots outside the car?

13. When the tour guide explains whether to face the tourists, never point your ass at the tourists.

14. Whether the facial expression is natural and harmonious, with a smile.

15. Is the guide language vivid, vivid and expressive?

16. Is the knowledge used by tour guides equal (it often happens in individual teams, and tourists should not be treated equally under different cultural levels and economic conditions).

17. Explain whether tourists are interested and have a sense of humor.

18. Whether gestures are used properly or not, body language accounts for 70% of the importance of tour guides.

19. Whether there are many spoken words in the explanation, you can bring your own tape recorder and play it for yourself after the group.

20. Whether the speech is clear and the question is clear. As a tour guide, you must not allow the same question to go unanswered for the second time.