Compensation standard for quality margin of travel agency

When there is a dispute with the travel agency when traveling, what is the compensation standard of the travel agency when it is required to make corresponding compensation? The following are the specific contents of the trial standard of quality margin compensation for travel agencies: Article 1: In order to safeguard the legitimate rights and interests of tourists, this trial standard of compensation is formulated in accordance with the Regulations on the Administration of Travel Agencies, the Interim Measures for Quality Margin Compensation for Travel Agencies and relevant laws and regulations. Article 2: If the travel agency fails to meet the service quality standards agreed in the contract due to its decision or negligence, thus causing economic losses to tourists, the travel agency shall be liable for compensation. Article 3: Travel agencies shall not be liable for compensation for economic losses caused by factors beyond their control or tourists' own reasons. Article 4: After receiving the advance payment from tourists, the travel agency shall notify the tourists three days in advance (seven days in advance for outbound travel) if it is unable to make the trip due to the travel agency's reasons, otherwise it shall bear the liability for breach of contract and compensate the tourists for the liquidated damages of 10% of the advance payment. Article 5: If the tourists miss the plane (bus or boat) due to the fault of the travel agency, the travel agency shall compensate the tourists for their direct economic losses, and compensate 10% of the economic losses as liquidated damages. If the tourist activities and service levels arranged by the travel agency are inconsistent with the agreement and contract, resulting in economic losses for tourists, it shall refund the difference between the contract amount and the actual expenditure of tourists and compensate the same amount of liquidated damages. Article 7 If a tour guide fails to provide tour guide services according to the requirements of the state or the tourism industry on guest service standards, the travel agency shall pay the tour guide service fee in double indemnity. Article 8: The tour guide violates the contract between the travel agency and the swimmer and damages the legitimate rights and interests of tourists. Travel agencies should compensate tourists. 1. If the tour guide changes the activity schedule, reduces or changes the tour items without authorization, the travel agency shall refund the scenic spot tickets and tour guide service fees and compensate the same amount of liquidated damages. 2. The tour guide violates the agreement and increases catering, entertainment, medical care and other items without authorization, and the travel agency bears all the expenses of the tourists. 3. Tour guides violate the contract or travel plan, increase the number of shopping without authorization, and refund 20% of the tourists' shopping money each time. 4. The tour guide arranges tourists to shop in shops designated by non-tourism departments without authorization. The purchased goods are fake and shoddy goods, and the travel agency should compensate the tourists for all their losses. 5. If the tour guide peddles goods privately, the travel agency shall fully refund the tourists' shopping money. 6. When the tour guide asks for a tip, the travel agency should pay twice the tip. Article 9: The tour guide leaves the tour team without authorization during the tour, resulting in no one being responsible for the tourists. The travel agency shall bear the direct expenses such as accommodation incurred by tourists during the tour, and compensate 30% of the total travel expenses as liquidated damages.

Legal objectivity:

The compensation of the travel agency's quality deposit is applicable to the following situations: (1) The travel agency intentionally or negligently fails to meet the service quality standards agreed in the contract, resulting in the loss of tourists' economic rights and interests; (two) the service of the travel agency does not meet the national or industry standards, resulting in the loss of economic rights and interests of tourists; (3) Loss of travel expenses in advance due to the closure, dissolution, bankruptcy or merger of travel agencies. If the travel agency is unable to perform the contract due to force majeure, and the tourists have personal and property accidents during the tour, which exceed the prescribed time limit and period, and the judicial organs have accepted it, the quality deposit compensation of the travel agency is not applicable. The object of tourists' complaints to the tourism quality supervision office should be the tourism enterprise that has a contractual relationship with the complainant. If there is no written contract, tourists can prove that there is a contractual relationship with the travel agency with the invoice or receipt of the fixed amount. Tourism administrative departments at all levels shall collect the quality deposit of travel agencies in accordance with the jurisdiction, and the tourism quality supervision office at the same level shall be responsible for hearing the quality deposit cases of corresponding travel agencies. Visitors should make complaints according to their jurisdiction. According to the Detailed Rules for the Implementation of the Interim Provisions on Tourist Quality Margin and the Interim Measures for Compensation of Travel Agency Quality Margin, tourists should complain to the Tourism Quality Supervision Office within 90 days from the date of the occurrence of tourism quality problems. Complaints must meet certain conditions. First, there must be a clear complainant, a specific complaint request and a factual basis. Second, the complainant is a tourist who has a direct interest in this case. Third, it is in line with the scope accepted by the tourism quality supervision and management department. Demolition materials shall record the name, mailing address and telephone number of the complainant, the name and location of the complainant's unit, the complaint request and the facts and reasons on which it is based, and provide corresponding evidence. After receiving a formal complaint, the Tourism Quality Supervision Office will investigate and deal with it in time if it meets the acceptance conditions after examination, and the trial will end within 90 days from the date of acceptance; Do not meet the acceptance conditions, inform the complainant of the reasons for rejection within 7 working days from the date of acceptance. Tourists should seek truth from facts, do not exaggerate facts and losses, be well-founded, support their claims with facts and evidence, and claim should be based on laws and regulations. Exaggerating facts and losses and making inappropriate compensation claims are counterproductive and cannot be supported by tourism management departments.