How to greet the guests with a full-time tour guide the next morning?

Abbreviation of full-time accompanying tour guide: full-time accompanying tour guide means full-time accompanying tour guide. The basic duties of full-time tour guides:

[Edit this paragraph] Responsibilities and scope of services

Responsible for the implementation of the reception plan of the package tour agency according to the contract, supervise the performance and reception quality of the local reception agency, contact the travel agency during the tourism activities, do a good job of picking up the station, coordinate and deal with the problems in the tourism activities, and ensure the safety of the tour group (leader). Service rule 1. Before leaving the group, the accompanying personnel should consult the reception plan and related materials to understand the overall situation of the tour group (accompanying personnel) and master its key points and characteristics. On the day before the delegation, the accompanying tour guide should get in touch with the reception agency, exchange information and properly arrange related matters. 2. The pick-up service at the first stop should enable the tour group (tourists) to receive a warm and friendly reception immediately after their arrival, and make the tourists feel at home. Before receiving the tour group, the accompanying tour guide should know the detailed arrangement of the reception work of this station from the reception agency; You should meet the tour group (tourists) at the pick-up place half an hour in advance; After receiving the tour group (tourists), check the relevant information with the tour leader; Assist the tour leader to hand over the luggage to the local tour guide; On behalf of tour groups and individuals, give a welcome speech to tour groups (tourists). Welcome speech should include welcome, self-introduction, sincere hope to provide services, and wish a smooth and happy journey. 3. When staying in the hotel, the tour guide accompanying the whole journey should assist the tour leader to handle the hotel check-in procedures of the tour group and warmly guide the tourists into the room. At any time, they should assist the relevant personnel to deal with the problems that may occur during the hotel check-in, so that the tour group (passenger) can go through the accommodation registration formalities, check into the guest room and get the luggage as soon as possible after checking in. 4. The accompanying tour guide should confirm with the tour leader and reach an agreement on the schedule. If the distress solves the problem, it should be fed back to the tour group in time so that the tour leader can get a timely reply. 5. Accompanying tour guides should inform the local tour guides about the tour group, assist the local tour guides in their work, supervise the service quality of all localities, and put forward suggestions and suggestions for improvement as appropriate, so as to ensure the comprehensive and smooth implementation of the reception plan, the organic connection of all stations, the timely delivery of services, ensure the personal and property safety of tourists, and deal with emergencies in a timely and effective manner. 6. When leaving the station, the escort tour guide should remind the tour guide to bring the transportation ticket and the accurate departure time in advance, assist the tour leader and the local escort tour guide to properly handle the departure matters, and conscientiously do a good job in serving the tour group (traveler) who takes the transportation. 7. On the way to a different place, full-time tour guides should remind tourists to pay attention to the safety of people and things, no matter what means of transportation they take; Organize recreational activities, help arrange meals and rest, and make tour groups (travelers) full and relaxed. 8. At the end of the trip, the accompanying tour guide should remind the tourists to bring their own articles and certificates, solicit their opinions and suggestions on the reception work, thank the tourists for their cooperation during the trip, and welcome to come again. 9. After the tour, the accompanying tour guide should handle the problems left by the tour group. Fill in the "full escort log" or other information required by the tourism administration department (or tour group organization) on time. Common equipment to accompany you during the whole journey: travel to travel itinerary, appointment slip, pen, notebook, calculator, guide flag, guide card, petty cash, mobile phone, ID card, medicine for personal use, portable kettle, toiletries, simple clothes change, rain and sun protection equipment.

[Edit this paragraph] Common expressions of full-time tour guides

Farewell words to everyone, friends! Our journey is coming to an end, and Wang Dao wants to say goodbye to everyone. If you leave, there will be nothing. I'll give you four words. First of all, the first word is fate, fate. As the saying goes, "rest in the same boat for a hundred years, sleep in the pillow for a thousand years", then seven days with you is a thousand-year fate! The next word is the original meaning of forgiveness. In the past few days, Wang Dao has done some bad things. I hope everyone will forgive me and say sorry here! The other self is a perfect circle. Thank you for your support and cooperation in my work. Xiao Wang said thank you! The last word is the source word, the source of financial resources. I wish you all a good fortune, smooth work and good health. Good today, good tomorrow, good now, good future, good and bad, good and good, give some applause! Excellent tour guide's welcome speech and farewell speech "welcome speech"-at the beginning of the trip, it is very important to make a good "welcome speech" in the first impression. It is like the overture of a drama, the overture of a movement and the preface of a work. Chinese and foreign tourists pay attention to "first impression", and welcome speech is an excellent opportunity to leave "first impression" for guests. We should try our best to show our artistic style and turn a "good start" into a "half success". Any art or skill has certain norms and elements, so what are the norms and elements of "welcome words"? The standardized "welcome words" should include five elements. (1) Welcome, that is, welcome the guests on behalf of the reception agency and tour groups. (2) Introduce people, that is, introduce yourself, leaders, drivers and all the people attending the reception. (3) Preview the program, that is, introduce the general situation of the city and the programs to be visited locally. (4) Express your attitude, that is, you are willing to serve everyone enthusiastically and work hard to ensure everyone's satisfaction. (5) I wish success, that is, I hope to get the support and cooperation of tourists and strive to make the tour a success. I wish you all a happy and healthy welcome speech. Don't be rigid, don't be rigid. If it is funny and natural, it will shorten the distance with tourists and make you friends and get familiar with each other soon. In addition, pay attention to draw some proverbs and famous sayings in the welcome speech, which are full of literary talent and will receive good results. The following words can be used for reference: "It's a pleasure to have friends coming from afar"; "Thousands of years have been repaired with the same boat"; "Thousands of miles are destined to meet"; "The world is like a book. If you haven't been abroad, you can only read one page. Now you travel with us, let's read this page of China together. " In addition to paying attention to the literary grace of welcome words, the words created by some tour guides are more artistic and worth learning. A 63-year-old Egyptian tour guide, in his welcoming speech as a tour guide of China tourism delegation, said: "If there is anything I can't say clearly for future tour guides, gentlemen are welcome to bring it up and I will try my best to make it clear ..." Everyone thought his words were pleasant to listen to. In fact, as we all know, sometimes it's not that the tour guide can't speak clearly, but that the tourists can't hear clearly. It's just that he puts the responsibility on himself and leaves the pleasure to the tourists. How can the audience be unhappy? Isn't this much better than what some of our tour guides said, "I can explain it to you if there is a problem?" The literary talent is good, subtle and evocative, but sometimes it is unremarkable, which also makes people feel that art is different and has obvious skills. Now, let's listen to the opening remarks of one of the top ten tour guides in Hong Kong: "Good morning, everyone, and welcome to Hong Kong. I'm Wang XX, and I'm glad to have the opportunity to visit Kowloon and the New Territories with you today. This sightseeing project is 70 miles long and takes 5 hours. If you have any questions, please feel free to ask them and I will try my best to answer them. I wish you all a pleasant trip today and like our tour guide! " Everyone's welcome speech, if we pay attention to the above points, will give visitors a good "first impression" and make the trip a good start. Third, "farewell words"-a summary of the itinerary, unforgettable farewell is the end of the tour guide reception work. At this time, tour guides and tourists have become familiar with each other, and some have become friends. If it is important to leave a good first impression on tourists with a "welcome word", then we believe that a good "farewell word" will leave a deep, lasting and unforgettable last impression on tourists! Our tour guides in China, after decades of summary, think that a standard "farewell message" should have five lines and 20 words * * *, that is to say goodbye, thank you for your cooperation, sum up your itinerary, solicit opinions, and look forward to meeting you again. The so-called "farewell" means that the farewell words should contain feelings of regret and nostalgia for each other. When you talk about this content, your facial expression should be deep, you can't giggle, and you should leave the feeling that "people are hotter when they walk in tea". "Thank you for your cooperation" is to thank the tourists for their support, cooperation, help and understanding during the tour. Without all this, it is difficult to guarantee the success of the tour. "Summing up tourism" refers to recalling the projects and activities visited in this period with tourists, giving tourists a sense of induction and summary, raising many sensory knowledge into rational knowledge and helping tourists improve. "Asking for advice" means telling tourists that we know if there are any shortcomings. With everyone's help, the next reception will be better! "Looking forward to reunion" means to express your friendship and enthusiasm for tourists and hope that tourists will become repeat customers. In addition to literary grace, "farewell words" should also talk about "deep affection" and "eagerness", so that tourists will never forget it. An English tour guide who has been a tour guide in China for nearly 40 years said, "There is an old saying in China that' two mountains can't meet, but they can always meet'. I look forward to meeting again in China or your country in the near future. I am looking forward to it. Goodbye everyone! " Perhaps the words of the old tour guide and his enthusiasm are too touching. Nowadays, every Christmas and New Year, greeting cards fly to him from all over the world. There are many greeting cards, even those he received from guests ten or twenty years ago, which neatly read "greetings from another mountain" in English. It can be seen that a farewell speech about art and a few affectionate, sincere and literary words will leave a profound impression on tourists! In addition, we should pay special attention to one thing: experienced tour guides will wait for "the plane is in the air, the ship is offshore, the train leaves the station, wave goodbye" before leaving the scene, "wave in a hurry, turn around and leave", which will leave visitors with the impression of "professional tour guides, not emotional tour guides" and "tea will get cold as soon as people leave". We can never be such a tour guide.