Weekly work summary and plan

Weekly work summary and plan

Year-end summary, half-year summary and quarterly summary are the most common and versatile work summaries. As far as its content is concerned, the work summary is to conduct a comprehensive and systematic general inspection, general evaluation, general analysis, and general research of the work in a period of time, and to analyze the shortcomings of the results, so as to draw lessons from the experience. The following is a week's work summary and plan that I compiled. I hope it will be helpful to you!

Weekly work summary and plan 1

1. Daily weekly work

In the first half of XX, generally speaking, Routine data collection still accounts for a large proportion. In terms of data entry, I still strictly demand myself to ensure accurate entry while ensuring speed. In the first half of the year, I participated in the writing of the first quarter data report and the May monthly report. Although it was a regular data report, I still did not dare to relax and tried my best to pass it in one go without making stupid mistakes.

In addition, in addition to the daily weekly work, I also learned from Zhou* the weekly work in terms of special issue assessment. The assessment week work is not unfamiliar to me because I have been exposed to it before. After the assessment rules were simplified, it became easier to get started. The main thing is to be patient and meticulous so you won't make mistakes.

Then, in addition to the daily weekly work this year, at the request of the center leadership, the advertising department channel team will provide a list of non-arrivals for the day every day. Li* and I will take turns checking the system for the last delivery of this newspaper. time. The list provided by the channel team of the advertising department is not detailed, which makes it more difficult to check the weekly work. We hope that through effective exchanges and communication in the future, both parties can reach a consensus and improve the efficiency of weekly work.

2. Research project

Research report on the talent recruitment industry: At the beginning of the year, under the instructions of the newspaper leader, Qi **** and I completed a special research report on the talent recruitment industry . This report is based on a careful study of the national talent recruitment industry, including a comparative analysis of national media recruitment advertisements and media placement in Shenyang, the characteristics of Shenyang's own recruitment industry, and in-depth analysis of newspapers, the Internet, and the talent market. , under the influence of the financial crisis, made a foreseeable prediction of the recruitment industry situation in XX and verified the leadership's ideas. By writing this report, I have broadened my thinking, learned a lot, and mastered some skills in writing special analysis reports, which will be helpful to me in writing special reports for a certain industry in the future. I would like to thank the director for his trust and guidance in me and Qi*.

**Electrical Appliances Research Project: In April, under the instruction of the leader, we cooperated with **Electrical Appliances on a research activity on the home appliance industry. The method of this survey was street interviews. Regarding the questionnaire, I personally believe that since the form of street interviews is quite special and the interviewees are walking, the questionnaire questions should be as short and simple as possible. This questionnaire contains a total of 26 questions, including single-choice, multiple-choice and compound questions. Three A4 sheets of paper are required to print. During the visit, it felt a bit cumbersome and lengthy. Most of the interviewees felt that there were many questions, and it took about 10 minutes to complete a questionnaire. Based on future research, I personally believe that street interview questionnaires generally have 10-20 questions, print 2 pages on A4 paper, and control the interview time to about 5-8 minutes. If the questionnaire is too long, it will lead to boredom among the interviewees, and they will easily get confused at the end of the questionnaire, which will affect the accuracy of the survey. Although there were difficulties of one kind or another during the survey, through the efforts of all project staff, the research project was implemented in place, the task was completed with quality and quantity, and the expected requirements were met.

Layout monitoring and research: In April, we cooperated with **Market Research Company to carry out the "First Phase of Layout Monitoring and Research Project in XX". Strictly control all aspects of the project implementation process to ensure that the layout survey data is true and accurate. A report briefing meeting was held in early June. This report adds qualitative research and visual comparison of the layout to the original basis, which plays a certain role in the interpretation of the report by leaders of various departments.

Customer Satisfaction Survey: At the end of June, at the request of the group, Qi* completed the "Customer Satisfaction Survey Report for the First Half of XX", which provided a certain data basis for the business week work assessment.

Issuance research: At the beginning of XX, all issuance research was conducted independently by the marketing department, one week per month. Although the staff was limited, the marketing department staff went out of their way to ensure that the issuance research was carried out as scheduled. As far as the issuance research itself is concerned, I personally think that because there are too few stalls selected, each report will inevitably be monotonous and repetitive. In the second half of XX, the research method should be improved, and the number of reimbursements should no longer be simply carried out, but a plan should be based on the original basis. conduct more in-depth research. This can make the issuance research more instructive.

3. Activity cooperation and out-of-town training

In the first half of the year, the marketing department cooperated with the real estate special issue department to carry out the "House Purchase Consumption Voucher" activity. After the activity, a "House Purchase Voucher" was written for the leaders. "Spring Blossoms Blooming House Purchase Coupon Report", the report uses cartoons and other humorous methods to display the "House Purchase Coupon Activity" of Huashang Morning News, and analyzes the policies of other media in the real estate industry and the mentality of real estate developers in advertising, and has received leadership recognition.

In addition, at the end of May, under the instruction of the center leader, we conducted an in-depth study of the ** activities, consulted a large amount of information, and under the guidance of the department director, wrote the "****" activity Planning report. Through the writing of this report, I have a deeper understanding of the weekly work I am engaged in, and I understand that my weekly work ideas should be based on data and not limited to data. As a member of the marketing department, I must push myself even more, expand my ideas and horizons, and look at the market and the overall situation.

In May, I was fortunate enough to go to Beijing to participate in the "Basic Knowledge Training of Market Research". This training is mainly about basic data analysis and processing. While introducing execl, a commonly used software for our daily work, it also explains the basic operations of spss, a professional data statistics software. This learning opportunity is very precious to me, and this training will also be of great help to my future work. I hope that I can still study and participate in the next series of trainings organized by Huicong and improve my skills. Analytical level, business ability.

IV. Outlook

It is already the fourth year of working in Data Week, and a lot of various research projects have been carried out. How can we further ourselves in data analysis and survey research? It will be the focus of my weekly work in the second half of XX.

I think that during the weekly work in the second half of the year, in addition to conducting various research projects, we should also conduct in-depth analysis and research of specific industries while writing various regular data reports.

Weekly work summary and plan 2

In the past week, as the temperature has risen. All things are revived, the earth is warm and flowers are blooming. The sales work of our Red Dragonfly store has also begun to be intense and orderly hard and busy as the temperature gets warmer.

As the old saying goes: sharpening the knife will keep you from chopping firewood. Even in today's social work, it also profoundly guides and reminds us. On the basis of active work, we must first find the correct ideological direction, that is, we must have a clear sense of consciousness and a positive work attitude before we can put it into the practice of hard work. Make it twice the result with half the effort and achieve good results.

Look back on your work this week, ask yourself, and summarize frankly. There are still deficiencies in many aspects. Therefore, it is necessary to strengthen one's work thinking, correct consciousness, and improve the methods, skills and business level of monopoly sales work in a timely manner.

First of all, in terms of shortcomings, summarize from its own reasons. I think I still lack the skills to strongly persuade customers and impress their purchasing psychology to a certain extent.

As a salesperson in our Red Dragonfly store, our primary goal is to build a bridge connecting our products and customers. Create business results for the company. Under the guidance of this direction, it is particularly important to use sales techniques and language to impress customers and stimulate their desire to buy. Therefore, in future sales work, I must work hard to improve my skills in persuading customers and impressing their purchasing psychology. At the same time, we should combine theory with practice and continuously accumulate valuable experience for the next stage of work.

Secondly, pay attention to the details in your sales work, and remember the wise saying in sales theory that the customer is God. Use your sincere smile, clear language, meticulous promotion, and considerate service to conquer and impress consumers. Let all customers who come to our Red Dragonfly store be happy and leave satisfied. Establish the high-quality spirit of the staff of our Red Dragonfly store, and also establish the high-quality service brand of our Red Dragonfly.

Once again, we must deepen our work and business. Be familiar with the item number, size, color, and price of each shoe. Be thoroughly familiar with it. Learn to face different customers and use different promotion techniques. We strive to enable every customer to buy the products they desire, and strive to increase sales volume and improve sales performance.

Finally, correct your mentality. The adjustment of his mentality made me understand better that no matter what I do, I must try my best. The presence or absence of this spirit can determine a person's future career success or failure, and this is especially true in our exclusive sales work. If a person understands the secret of avoiding toil at work by working hard, then he has mastered the principle of achieving success. If you can work with a proactive and hard-working spirit, you can enrich your life experience no matter what sales position you are in.

In short, through a theoretical summary of my work this week, I also found that there are many shortcomings. At the same time, I also accumulated experience in future sales work for myself. The thoughts were sorted out and the direction was clarified. In my future work, I will take the company's exclusive business philosophy as the coordinate, integrate my work ability with the company's specific environment, take advantage of my energetic and hard-working advantages, and strive to receive business training and learn business knowledge. and increase sales awareness. Be down-to-earth and enterprising, work hard, and do your best for the development of the company.

A week’s work summary and plan 3

1. The overall feeling of work

The overall feeling of a week’s work is very fulfilling, every day is so busy, although there is always I was doing the same work over and over again, but I still learned the importance of patience, carefulness, and restraint of emotions from such repeated work. This is what young people like me who have just graduated lack most, and it is also the most valuable thing in work.

As soon as I work every day, I can't seem to stop. There are always so many people coming to issue tickets, and sometimes there are long queues. At this time, some complaints, some emotions, and some mistakes will appear. This is also the time when your emotions are most tested. Always remind yourself to do it one by one, step by step, to avoid making mistakes. The work of your colleagues next to you also gives you support. We complete the work together, not alone. At the beginning, due to my unskilledness and lack of understanding of some products, I worked very slowly and sometimes in a hurry. After a week of work, my understanding of some computer operations and some product information has gradually deepened, and my work efficiency has also improved to a certain extent. In order to quickly master the relevant skills, you have to open more tickets and encounter more problems. Since the ticket issuance speed is relatively slow, you can only extend the time you sit there to open tickets: come earlier, don’t take a break at noon, and there are fewer people. 'Try to give yourself time to wait. The week's work is not as boring as imagined. Every day I encounter new problems. I have to ask my colleagues for advice, and of course it also brings me thoughts.

2. Feelings about the working environment

I am still satisfied with the company’s working environment. Although there is no spacious and bright office space or neat rows of office equipment, it is comfortable and comfortable. The working atmosphere makes me feel comfortable, which is what I want most, and I can give full play to my abilities. On my first day here, the enthusiastic Xiao Qiao helped me introduce some leaders of the company. They made me feel a sense of intimacy and gave me some encouragement. I hope I can get some guidance from them in the future about my work. to life. The colleagues at the billing office were very enthusiastic towards me. They patiently helped me answer some of the questions I encountered at work. Sometimes when I made a mistake, they would encourage me: Take your time, don’t rush! It'll be fine once you become proficient. Sometimes work is stressful, but we can always find light topics to lighten the atmosphere and bring us closer. The daily flow of customers in SEG Electronics Market is very large. The invoicing office has to face a variety of merchants with different personalities and emotions to issue invoices every day. Their own emotions will also fluctuate with their emotions. People come and go, making The working environment seems a bit tense again.

3. Understanding of the job position

Currently, my job is as a billing officer at the general bill issuance office of the bill bank center. I issue ordinary bills for merchants on behalf of their customers every day. bill. What the position requires most is patience and care, the ability to handle one's emotions, and the ability to adjust oneself in repetitive work. You must be proficient in operating the system, have a certain understanding of some product information, and continuously improve service efficiency and quality. The invoicing office faces so many merchants every day and is also one of the windows in the entire electronic market that directly faces merchants. The service quality of the invoicing office is related to the overall evaluation of the service quality of the entire electronic market by merchants. Therefore, as an invoice clerk, my own Service attitude and service efficiency are closely related to the overall image of the electronic market.

IV. Observation of work

Through a week of invoicing work, according to my own observations, the most direct reason for the low efficiency of invoicing work is the information submitted by the merchant to the invoicing office. The filling in is not standardized, the information filled in by different merchants of the same product is different, the information filled in is unclear, etc. Although our invoicing office has informed merchants of these problems, these problems still exist, leading to errors, reducing invoice issuance efficiency, and reducing service quality. Continuously strengthening communication and communication with merchants is an effective way to solve such problems, and it is also an important way to improve service quality and merchant satisfaction.

5. Your own job positioning

Since you work in the billing office, you should do your own job well, become proficient in billing operation skills as soon as possible, and be familiar with the process of solving some bill problems. Improve work efficiency, correct your work attitude at work, and maintain enthusiasm. Take advantage of the opportunity of serving on the front line to cultivate your careful and patient psychological qualities and improve your communication skills with different merchants.

6. My shortcomings at work

After a week of work, I also discovered some of my own problems: my typing speed is slow; sometimes my mind wanders during work, leading to errors; there are many people when , sometimes there are still irritable moods, etc. In the future work, I will continue to improve on these problems, communicate more with colleagues, ask colleagues for advice, communicate more with customers, and reduce and eliminate the occurrence of some problems.

7. Next work plan

After a week of work practice, I have gradually become familiar with and adapted to the work of the general ticket issuing office, but I still need to improve service efficiency. Improving the operating efficiency of invoicing, reducing the error rate, and correcting the impatience in the work process are what I need to improve in the next work. Communicate in depth with colleagues and continuously learn and summarize work experience.

8. Overall understanding of the SEG Electronics Market Marketing Department

As the main body of the SEG Electronics Market branch, the Marketing Department is the operating center of the SEG Electronics Market and is mainly responsible for the SEG electronic market's on-site management, fire safety, environmental sanitation, consumer rights protection, supporting services, sporadic resource income management and other management work. The marketing department is the core department that maintains the normal operation of the SEG Electronics Market Branch. The work quality of the marketing department is related to the operation quality of the branch and is also an important department directly related to the performance of the branch.

Regarding the on-site management of the market, safety is a task that the marketing department must pay attention to every day. Both the main security personnel and other personnel in the marketing department have the responsibility to maintain the safety of the market. I have not yet fully understood the work of some positions in the marketing department, such as: logistics center, complaint office, electrician class, back office team, floor manager, etc., and will gradually become familiar with it in future work.

9. Overall observation of SEG Electronics Market Branch.

As the main holding investment enterprise of Shenzhen SEG Co., Ltd., SEG Electronics Market Branch, the operating conditions of SEG Electronics Market directly affect the development of SEG Co., Ltd. As an early electronics market developed in Shenzhen, SEG Electronics Market has a certain influence on Shenzhen, China, and even the entire Asia. As the manager of an electronic market, SEG Electronics Market Branch's main customers are merchants, and the business conditions of merchants directly reflect SEG's service quality. Due to the expansion of China's IT market, many electronic markets similar to SEG have also joined the competition, causing SEG's market share to shrink relatively. What's more, the development of China's e-commerce market in recent years has caused the physical electronic market to face huge challenges. A large number of network electronic service platforms such as Pacific Computer Network, IT World Network, Zhongguancun Online, and Tianji Network have emerged one after another, constantly weakening physical markets such as SEG Electronics Market. The current model of SEG Electronics Market is like some current shopping malls, with many merchants selling goods of different prices and brands of different grades. With the development of the market, some shopping malls have changed their development positioning. In Shenzhen, Vientiane City, Yitian Plaza, and the recently opened Kingkey are all moving closer to high-end shopping venues. The customers they require to enter are world-renowned brands. Yes, the prices of products are generally relatively high, and they are targeted at middle- and high-income people. Therefore, in the increasingly fierce competitive environment of the SEG electronics market, in order to maintain sustainable development and growth, it is particularly important to change the development mode. The establishment of SEGou.com and SEG Electronics Network has laid a certain foundation for the sustainable development of the SEG electronics market. The operation of SEG Electronic Market mainly deals with various merchants, and the management of merchants is particularly important. The collection and analysis of merchant information will play an important role in SEG Market being able to provide better services in the future and promote the development of the electronic market. .

Thank you for reading! If there is anything inappropriate, please criticize and correct me!

Weekly work summary and plan 4

Since the beginning of this year, the city has added 5 star-rated hotels, new tourism projects have been added to Deng Xiaoping’s hometown, and new shopping venues have been opened. Huaying Shanshilin was successfully established as a national 4a-level tourist area, Huaying Mountain Grand Canyon was officially opened, and Shenlong Mountain Baren Castle also adopted new methods in project opening and operation. During the "Eleventh National Day" Golden Week, tourism products became more colorful, and tourism service items and service quality made new progress, further establishing Guang'an's good tourism image.

1. Main tasks

(1) Strengthen leadership and organize carefully.

1. The Guang’an City “National Day” Golden Week Work Leading Group was established. The leaders in charge of the Municipal Party Committee, the Municipal People's Congress, the Municipal Government, and the Municipal People's Political Consultative Conference serve as the team leader and deputy team leader, and the heads of relevant units are members. The director of the Municipal Tourism Bureau serves as the office director, so that the division of labor is clear and responsibilities are implemented, which is the "Eleventh" gold The smooth development of Zhou's tourism work provides organizational guarantee.

2. Documents related to tourism work during the National Day Golden Week were issued. The "Notice on Earnestly Doing a Good Job in Tourism during the "Eleventh Day" Golden Week in XX", "Guang'an City's "National Day" Golden Week Tourism Market and Travel-related Security Inspection Plan in XX" were issued.

Guang'an City Public Security Emergency Response Plan" and the "Notice on Matters Concerning Carrying out Statistical Work during the "Eleventh" Golden Week in XX" have made careful arrangements for various tasks during the "Eleventh" Golden Week.

3. A working meeting on tourism preparation for the National Day Golden Week was held. On the morning of September 17, a “National Day” Golden Week tourism preparation meeting was held, attended by leaders in charge of district, city and county governments, relevant municipal departments, heads of star-rated hotels, and key tourist attractions. The meeting made comprehensive and detailed arrangements for preparations for the "Eleventh" Golden Week work, requiring departments at all levels to further raise awareness, unify their thinking, and sound the alarm; further clarify responsibilities, ensure that everyone performs their duties, and strengthen the relationship between relevant units Active cooperation, active collaboration and overall coordination awareness to ensure the efficient and coordinated operation of the Golden Week tourism work; further strengthen measures to put tourism safety work at the top of the Golden Week tourism work, implement the first-in-command responsibility system, ensure that tourism safety work is foolproof, and go all out In order to carry out the overall battle for tourism during the National Day Golden Week. At the same time, it is required to further increase publicity and promotion efforts before and during the Golden Week holiday to expand the popularity of Guang'an tourism; it requires all tourism reception units to make early arrangements and implementation on the premise of honest operation, strengthen internal management, and increase the awareness of tourism practitioners. Education efforts will further improve the quality of tourism services so that tourists can come in, stay, travel well and travel smoothly.

(2) Improve mechanisms and coordinate operations.

1. Establish and improve mechanisms.

On the basis of summarizing the tourism work experience of the previous Golden Weeks, we have further clarified the responsibilities of each relevant department and improved the information integration mechanism, tourist evacuation mechanism, complaint handling mechanism, emergency response mechanism, command and liaison mechanism, and comprehensive market management mechanism. , established a 24-hour duty system, leadership inspection and duty system, and accountability system for key units. Announce the tourism complaint hotline in scenic spots, hotels, travel agencies, shopping venues and other important tourism units and relevant media to ensure that someone can handle it 24 hours a day; require the main leaders and relevant personnel of relevant units to keep communication lines open to ensure that various complaints that occur during the Golden Week Problems can be solved in a timely and effective manner to ensure that the "Eleventh" Golden Week tourism work is in order.

2. Strengthen comprehensive management. According to the city's "National Day" Golden Week tourism comprehensive law enforcement inspection arrangement, the city organized two teams, led by Tan Bao, member of the Standing Committee of the Municipal Party Committee and Secretary-General, and Liu Zhaoming, Vice Chairman of the CPPCC, to organize the city's health, industry and commerce on September 19 , planning and construction, public security, tourism, transportation, price and other departments conducted comprehensive inspections of key tourism places and departments in the city, put forward rectification opinions on the spot where problems were discovered, and urged relevant departments to follow up and implement them. From September 20th to 21st, the provincial government sent an inspection team to inspect and supervise the safety work of our city during the National Day Golden Week. All districts, cities and counties are required to thoroughly clean up tourism-related units in accordance with the unified arrangements of the city and in accordance with the principles of jurisdictional management. The safety hazards and irregular business behaviors identified by the inspection teams at the provincial, municipal and county levels must be dealt with before the holiday. The rectification is completed to ensure that the "National Day" Golden Week tourism work achieves the four unified goals of "safety, order, quality and efficiency".

(3) Strengthen quality and improve service.

On September 28, Tan Bao, member of the Standing Committee of the Municipal Party Committee and Secretary-General, led relevant departments and heads of tourism reception units to hold a symposium on Guang’an tourism service work in Chongqing, and carefully listened to the opinions of the Chongqing Municipal Tourism Bureau, Yuzhong District Based on the opinions and suggestions of the Tourism Bureau and tourism enterprises, each unit will make rectifications immediately after returning, effectively improve service work, and strive to establish a good image of Guang'an tourism.

Relevant departments at the district, city, county and municipal levels went to the front line during the "National Day" Golden Week to pay attention to the urgent needs of tourists, think about what tourists think, and effectively safeguard and protect the legitimate rights and interests of tourists. Provide a full range of services to tourists. Under the leadership of Director Wang Jianping, the Municipal Tourism Bureau has on-duty personnel who travel to important scenic spots (spots) and hotels every day to conduct in-depth on-site inspections of safety work and market order. They supervise travel agencies not to launch tourist routes that contain safety hazards, and not to use incompetent tourist routes. For transport vehicles with tourist transportation passenger transport qualifications, ***30 tourism law enforcement officers were dispatched, 35 tour guides were inspected, and 5 violations were corrected on the spot, which effectively purified the tourism market; the transportation department strengthened the safety of roads and vehicles Performance inspection; the traffic police department has strengthened traffic command and monitoring of important road sections, and it is strictly forbidden to operate tourists at excessive speeds and overloads; the health department has also strengthened food hygiene inspections in hotels, restaurants, especially farmhouses, to prevent food poisoning, intestinal infections and other infections To prevent diseases, make emergency arrangements and preparations for medical points and rescue hospitals in scenic spots; the fire department has strengthened fire inspections in hotels, restaurants, entertainment venues, scenic spots and other public gathering places; the industrial and commercial, price and other departments have in-depth tourism and Travel-related departments check market order. Thanks to the joint efforts of the city's holiday offices and relevant departments at all levels, during the "National Day" Golden Week, no tourism safety accidents or complaints occurred in the city, and 91 tourism consultations were received, and the tourism market was in order Orderly.

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