What measures have been taken to rectify the chaos in Dali tourism market?

According to CCTV's April 1 1 report, on April 9, Dali Prefecture, Yunnan Province held a video conference on the rectification of the tourism market order in the whole state, and promulgated the Measures for the Regulation of the Tourism Market Order in Dali Prefecture, arranging and deploying the task of rectifying the tourism market order in the whole state, and controlling the chaos in the tourism market with the iron fist of self-revolutionary spirit.

The Measures for Rectifying the Order of Dali Tourism Market proposes: cancel the rating of tourist shopping stores and cancel designated shopping. All tourism and shopping enterprises will be brought into the unified supervision of social commodity retail enterprises; Severely investigate and deal with illegal acts such as false propaganda, passing the fake as the real, shoddy, deceptive shopping, clearly marked prices, commercial bribery, unfair competition, etc. , increase the scope and frequency of sampling inspection of tourism commodity quality, and focus on strengthening the order management of tourism commodity market in tourist gathering areas.

Regarding the issue of travel agencies and tour guides that have attracted much attention, the Measures for Rectifying the Order of Tourism Market in Dali Prefecture stated that it is strictly forbidden for travel agencies to designate shopping stores to arrange shopping activities during the trip of organizing reception teams, and "unreasonable low-cost tours" are resolutely prohibited. Strictly investigate and punish travel agencies and tour leaders who collude with scenic spots, rest areas along highways, tourist toilets, stations, docks, performing arts, accommodation and other shopping places, collect shopping rebates and commissions in the form of "parking fees", "tea fees" and "head fees", and arrange and induce shopping in disguise; Introduce the training implementation measures to strengthen the professional ethics education of tour guides and improve the service quality, formulate and implement the management system of Dali tour guide points system, and strengthen the management of tour guide training. Protect the legitimate rights and interests of tour guides, supervise the signing of labor contracts for tour guides, and ensure the reasonable wages of tour guides. Complete the decentralization of the production authority of electronic tour guide cards and simplify the production procedures of tour guide cards.

The Measures for Improving the Order of Tourism Market in Dali Prefecture includes 40 measures in six aspects, including strengthening the management of tourism shopping market, standardizing the operation behavior of travel agencies, improving the management level of tour guides, strengthening the standardized management of scenic spots, safeguarding the legitimate rights and interests of tourists, and establishing and improving the comprehensive supervision and guarantee system. It will be implemented on April 15.

Details are as follows:

First, strengthen the management of tourism shopping market

(1) Cancel the rating of tourist shopping stores. The National Tourism Standard Rating Committee issued a notice to cancel the rating of existing tourism shopping enterprises in Quanzhou and no longer carry out the rating of tourism shopping enterprises.

(2) Cancel the designated shopping for tourism. All tourism shopping enterprises will be brought into the unified supervision of social commodity retail enterprises.

(three) to carry out the integrity management service activities of tourist shops. Severely investigate and deal with illegal acts such as false propaganda, passing the fake as the real, shoddy, deceptive shopping, clearly marked prices, commercial bribery, unfair competition, etc. , increase the scope and frequency of sampling inspection of tourism commodity quality, and focus on strengthening the order management of tourism commodity market in tourist gathering areas.

(four) to strengthen the tax management of tourist shops. Gradually implement the tax control machine management system in tourism enterprises.

Second, standardize the business behavior of travel agencies.

(5) It is strictly forbidden for travel agencies to designate shopping shops to arrange shopping activities in the itinerary of organizing the reception team. Cancel the additional shopping clauses in the travel contract and deal with those who violate the rules strictly according to law.

(6) Severely investigate and punish travel agencies and tour leaders who collude with scenic spots, rest areas along highways, tourist toilets, stations, docks, performing arts, accommodation and other shopping places, collect shopping rebates and commissions in the form of "parking fees", "tea fees" and "head fees", and arrange and induce shopping in disguise.

(seven) to strengthen the management of catering enterprises that receive travel agencies. Catering enterprises that receive teams must be graded. It is strictly forbidden to set up catering supporting shopping areas with reversed primary and secondary levels, and standardize the channel setting of catering places. Strictly investigate and deal with travel agencies to arrange shopping in disguised form in the name of catering, and put an end to the formation of a new gray interest chain.

(8) Resolutely prohibit "unreasonable low-cost travel". According to the Integrity Guidance Price of Major Tourist Routes in Dali Prefecture, travel agencies are prohibited from publishing and selling "unreasonably low-priced tours" products, and organizing and receiving "unreasonably low-priced tours" teams. Violators are dealt with strictly according to law.

(nine) severely investigate and deal with "underworld" behavior. Strictly investigate and deal with acts of operating travel agency business without authorization, or organizing tourists and arranging trips in new formats such as inns, car rental agencies and "tourism auctions".

(ten) it is strictly forbidden for travel agencies and tour leaders to arrange travel projects that are paid separately. By putting promotional materials and brochures in tourist service centers, hotels and scenic spots, we will increase the publicity of tourism products with ethnic characteristics and provide relevant shopping information to reasonably meet the shopping needs of tourists.

(eleven) to formulate and implement the "Dali Travel Agency Scoring System Management System" to strengthen the management of travel agencies.

(twelve) standardize the management of tourism contracts. The travel agency organization team must sign a package tour contract, and the transfer team between travel agencies must have an entrusted reception contract. According to the needs and characteristics of individual tour groups in Dali, a new model text of travel contract is used. The new contract text must specify the specific content and time of sightseeing and entertainment projects, and the standards of tourism services such as transportation, accommodation and catering. Severely investigate and deal with the behavior of signing false contracts and yin-yang contracts without signing contracts. Violators are dealt with strictly according to law.

Third, improve the management level of tour guides.

(thirteen) to strengthen the management of tour guides. Introduce the training implementation measures to strengthen the professional ethics education of tour guides and improve the service quality, formulate and implement the management system of Dali tour guide points system, and strengthen the management of tour guide training.

(fourteen) the establishment of tour guides tourism evaluation system. Through the channels of "Dali Tourism Service WeChat Official Account" and "Come to Dali.com", a guide credit publicity platform is established, and tourists can directly evaluate the quality of tour guide services. Actively apply for the pilot of free practice of tour guides, carry out job competition, and form a healthy competition mechanism and a good environment for tour guides to practice.

(fifteen) to protect the legitimate rights and interests of tour guides. Supervise the signing of the tour guide labor contract to ensure the reasonable salary of the tour guide. Complete the decentralization of the production authority of electronic tour guide cards and simplify the production procedures of tour guide cards.

Fourth, strengthen the standardized management of scenic spots.

(sixteen) to establish a daily supervision mechanism for the standardized management of tourist A-level scenic spots, and resolutely cancel or downgrade the scenic spots with declining service quality and aging supporting facilities.

(seventeen) to accelerate the creation of Dali ancient city and other scenic spots. Comprehensively improve the supporting facilities of tourist attractions and improve the service quality. Remediation of key scenic spots to attract customers, followed by hawking, maintaining good traffic order, social security and environmental sanitation around the scenic spots.

(eighteen) to verify the maximum carrying capacity of Quanzhou A-level scenic spots. On the premise of safety, we should give consideration to improving the quality of sightseeing, re-study the problem of tourist load in tourist attractions, and implement it in different periods and segments.

(nineteen) strictly implement the service standard of "White Tea" tourism products. Clean up and rectify tourism performing arts products that perform business without authorization, and ensure the service quality of tourism performing arts products.

Verb (abbreviation of verb) protects the legitimate rights and interests of tourists.

(twenty) improve the rapid handling mechanism of travel-related police cases. 1 10 alarm platform and local police stations will give priority to accepting tourism cases (incidents), quickly settle them, and severely investigate and deal with illegal acts that disrupt the order of the tourism market and damage the safety of tourists' lives and property.

(twenty-one) severely punished "medicine tray" and "wine tray" using rest stops, tourist toilets, bars, restaurants and other places along expressway to induce tourists to cheat consumption.

(twenty-two) severely punished in the name of "blessing", "burning incense" and "lighting" and other religious activities, defrauding tourists of money and infringing on the legitimate rights and interests of tourists.

(twenty-three) standardize the business behavior of tourism and catering enterprises, and severely punish tourism and catering enterprises for cheating customers by using the relatively concentrated period of tourists during holidays, driving up prices, yin and yang menus, etc.

(twenty-four) severely investigate and deal with dishonest business practices such as hotel price hikes and overlord clauses.

(twenty-five) strictly rectify the order of the tourist passenger transport market. Strictly investigate and deal with "black cars" and resolutely rectify the taxi "no meter" charging behavior.

(twenty-six) standardize the setting of parking lots along key tourist attractions and traffic, and severely investigate and deal with the unauthorized occupation of parking spaces.

(twenty-seven) to strengthen tourism safety. Sort out the list of tourism safety problems and investigate the hidden dangers of tourism safety. Standardize the operating order of rental electric vehicles around Erhai Lake. Strengthen the examination and approval of tourism management projects such as mountaineering, wading and high-altitude exploration. Investigate and deal with the travel agency's failure to purchase "Yunnan Tourism Portfolio Insurance".

Six, establish and improve the comprehensive supervision and security system.

(twenty-eight) improve the state, county and city tourism market supervision and comprehensive dispatching headquarters and command center construction. Establish a working system and operating mechanism, and give play to the functions of information collection, analysis and judgment, overall scheduling, coordination and command, rapid response and efficient disposal.

(twenty-nine) the implementation of the tourism market "1+3+N+ 1" comprehensive supervision mode. On the basis of the relatively centralized pilot of tourism administrative law enforcement power in key tourism counties and cities in Quanzhou, a new pattern of comprehensive supervision of tourism market supervision and control center, tourism police, tourism circuit court, tourism industry and commerce (market supervision), other tourism-related departments and supervision departments will be established.

(thirty) adhere to the territorial management, hierarchical supervision mechanism. Strictly implement the system that the main leaders of the county and city governments are the first responsible persons for the supervision of the tourism market in this area, strengthen the responsibility of the county and city governments, implement regional prevention, and be responsible for defending the land. All questions are "people grasp, orderly and effective".

(thirty-one) fully equipped with strong county and city tourism law enforcement forces, strengthen the construction of tourism law enforcement team, and strengthen civilized law enforcement.

(thirty-two) give play to the role of social organizations such as industry associations. Establish Dali Tourism Association to promote the system construction of various tourism industry associations as a whole. Promote tourism industry associations to establish a system of honesty and self-discipline according to the characteristics of their respective industries, and actively play the role of self-discipline supervision such as mediation of tourism disputes.

(33) Actively advocate civilized tourism, carry out civilized tourism publicity activities of "everyone is a tourist image and there are tourist attractions everywhere", simultaneously promote civilized quality education in tourism professionals and standardize and guide tourists' civilized behavior, advocate all staff to protect civilization and protect the beautiful natural ecological environment such as Erhai Lake.

(thirty-four) the establishment of tourism work joint conference system. Firmly establish the concept of "grand tourism", and establish and improve the tourism work consultation and follow-up supervision system.

(thirty-five) the establishment of illegal tourism enterprises exit mechanism. Innovative management methods, through the implementation of single compulsory or joint punishment by functional departments at all levels, resolutely implement a time-limited exit for tourism enterprises that touch the "red line" of tourism market supervision.

(thirty-six) the establishment of tourism illegal reporting incentive mechanism. Establish a reporting system for tourism violations, protect informants according to law, and reward units and individuals who have made outstanding contributions to reporting tourism violations.

(thirty-seven) improve the credit publicity mechanism of tourism enterprises. Combined with the social credit evaluation system, we should establish a red and black list system, give play to the role of social supervision, and build a benign competition mechanism for the survival of the fittest in the tourism industry.

(thirty-eight) to strengthen the early warning, monitoring and guidance of tourism public opinion, to ensure that the first positive response, positive voice, timely treatment, grasp the initiative.

(thirty-nine) the establishment of tourism comprehensive supervision and evaluation system, combined with the list of responsibilities, the development of tourism market supervision and evaluation methods, into the Quanzhou comprehensive evaluation system.

(40) Establish a supervision and accountability mechanism for tourism supervision. When a major travel-related incident occurs, the regulatory authorities will start the regulatory accountability procedure, regard the performance of duties by various departments at all levels as an important part of supervision and inspection, and strictly investigate the responsibilities.