What is a donkey mother?

Mama donkey is a travel agency. Although there have been many advertisements recently, the service is very unreliable, especially for tourism. I ordered yerba mate and paid in advance. I didn't tell you about the flight when I paid the money, but I was dumbfounded when I said I would wait for the notice. I won't arrive until 4 am. I can't get them to coordinate, whether they change or return. The answer you get is always one sentence: order has been formed. When I came back, Mother Donkey even said more annoying things. I want to go up and say a few words, hoping that the flight can be improved. Maybe they think the comments are bad for them, but they just don't let go ~ ~ They are wronged. It's not enough to talk.