What should I do if I am forced to buy things by a tour group when I go to Hong Kong?

Documents of the Travel Industry Council of Hong Kong: Recently, the Council received many complaints from mainland tourists, instructing them to stay in registered shops for shopping, even if they feel unwell, they are not allowed to leave the shops for rest. Parliament is extremely concerned about this service attitude of tour guides and reiterates that tour guides must strictly abide by the provisions of the Code of Practice for Tour Guides when providing reception services. If a passenger feels uncomfortable because of crowded people and turbid air in the store and needs to rest outside the store, the tour guide must make arrangements immediately. If necessary, the tour guide should arrange for passengers to see a doctor or call an ambulance as soon as possible.

Parliament will never allow tour guides to force tourists to shop or infringe on the rights and interests of tourists. If a tour guide blocks tourists from entering and leaving the store freely or forces tourists to shop in any way, the TIC will deal with it in strict accordance with the Code of Practice for Tour Guides to safeguard the rights and interests of tourists.

( 20 10-5-28 )

Consumer Council's Return Arrangement:

Unlike many countries' consumer laws, Hong Kong's Regulations on the Sale of Commodities has stipulated that the goods sold can only be required to be refunded, exchanged or returned if they are "not in conformity with marketable quality" (that is, the quality of the goods is defective). Therefore, it is impossible for consumers to change their minds or return goods after shopping. To put it simply, Hong Kong's Regulations on the Sale of Commodities stipulates that if a commodity does not meet the marketable quality, for example, a TV set can't play TV images or a thermos bottle can't keep warm, consumers can ask for a refund, repair or open a letter of credit to buy equivalent commodities. The above arrangement was reached through consultation between the shopping mall and consumers. Therefore, if the store sells inferior quality goods, although the store has indicated the words "goods will not be returned after going out" on the documents, it still cannot be exempted from its responsibility as a seller.

However, it should be noted that there is no Consumer Protection Law (Consumer Protection Law) in Hong Kong similar to that in the Mainland, which provides three guarantees (warranty, return and exchange) for certain goods. However, when shopping in Hong Kong, individual shops or commodities have different levels of protection and time, and there is no legal provision for uniform handling. Please be careful.

Mainland consumers can enjoy a refund of 100% within six months (mainland tourists) or 14 days (overseas tourists) from the date of purchase after taking a tour organized by a mainland travel agency to a specific merchant (that is, a designated place) through the reception unit of members of the Travel Industry Council of Hong Kong. Consumers can arrange refunds through tour guides or travel agencies. This scheme does not apply to mainland tourists who come to Hong Kong by themselves or shop in other stores.

If you have any difficulties, you can call the Travel Industry Council of Hong Kong, the Hong Kong Tourism Board and the Hong Kong Police at any time.