Traditional Culture Encyclopedia - Tourist attractions - On the Self-evaluation of Tourism Major
On the Self-evaluation of Tourism Major
I am a student majoring in tourism management, and I have completed all the major courses with excellent results, including: tour guide business, basic knowledge of tour guides, Chinese and foreign folk customs, introduction to tourism, tourism laws and regulations, travel agency management practice, tourism marketing, tourism communication etiquette, catering service and management, hotel lobby and guest room business management, spoken tourism English, China tourism geography, and hotel human resource management.
Looking back on the campus life and social practice in the past three years, we can see that there are pains, joys, sorrows, smiles, failures and more successes. I always aim at improving my comprehensive quality and personal ability and all-round development. He has established a correct outlook on life, values and world outlook, constantly challenging himself, enriching himself and surpassing himself, laying a solid foundation for realizing the value of life. In this bumpy process, I am trying to consolidate my professional knowledge, and more importantly, I have learned a lot of book knowledge in this process.
While constantly pursuing progress and self-appreciation, learning is still my main business now. I also understand that only by mastering my own career can I continuously improve my life value and create more social value for the society. For this reason, I study my major diligently, and I am meticulous about knowledge. My achievements have been affirmed by teachers and classmates, and I won the second prize of the annual scholarship of the college.
Because of my cheerful personality, I can meet different people; Approachable, easy to get along with classmates or teachers; Be an honest man and keep your word; Willing to help others, can share some troubles in work or life for others; Be cautious and think twice before you act; Go all out to do things, and will not give up halfway easily; Be fearless in times of crisis and be able to handle emergencies calmly.
In daily life, I attach great importance to physical exercise. I have good psychological and physical quality, excellent physical performance and up-to-standard physical exercise. I have a wide range of interests and love life, especially singing and painting. I won the prize in the calligraphy competition and the handwritten newspaper competition.
During the summer vacation, I recommended myself by virtue of my proficient oral English, and applied for an internship as a tour guide at the domestic tour headquarters of Guang Zhi Tourism International Travel Service Co., Ltd., which was well received by the company and guests in the course of my work. I know how to use my spare time to acquire more knowledge and experience. Through work and activities, my comprehensive ability has been significantly enhanced.
I still have my own shortcomings in my life and work, but I dare to correct myself and improve myself. I firmly believe that I have the most precious youth and knowledge in my life. I will use my enthusiasm, vitality, self-confidence and knowledge to deal with all possible difficulties in my future life and work and create my own valuable life!
After two years of studying the basic knowledge of tourism management, I gradually changed from a layman to a quasi-professional. In two years' study, I have studied the knowledge of tourism management critically and gained more rational gains. Fortunately, after attending this internship, I have increased my understanding of my major and myself. Through the following internship summary, I hope to express my thoughts truthfully, and ask the teacher to correct me. The first part of the internship objectives
The study in the third year of college begins with professional courses. If teachers will use high-pressure policies to deepen our understanding of knowledge when laying the foundation, then this time will become relatively relaxed and the free air will be extremely strong. Around me, there is an air of longing, and many people want to break through the cocoon. Objectively speaking, people will be very anxious in two situations, one is when their wishes are not realized, and the other is after their wishes are realized. It is precisely because I am at a critical moment of understanding that I want to prove my ability in all aspects and whether I have made progress after two years of college. With this goal and this motivation, I really want to try my own strength before I officially step into the society. What level? What else needs to be improved? With this purpose, I attended the reception of the air show organized by Zhuhai Tourism. My internship unit is Zhuhai Sunshine airport hotel. I had a 9-day internship in this quasi-four-star air show designated reception hotel.
The second part of the first hotel.
Hotel in my concept, she is just a small kingdom, she is just a microcosm of society. She doesn't have the rigorous organization of government agencies, and she doesn't have the youthful vitality of student associations. She undertakes a function in social interaction to improve the necessary accommodation conditions for those in need. Maybe I look at it this way, and some of it is one-sided, but it means that I still kept a certain degree of consciousness when I approached her. I went to the hotel, then to the housekeeping department, and finally to work in the laundry room. Although I haven't adjusted my mentality yet, the cruelty of reality has come to light. On the first day of work, I can say that I have not entered the state and have no psychological preparation. After all, coming here is my request, but this request is a bit harsh on myself, which is a bit incredible. However, I secretly encourage myself and believe that I will do a good job here and do my best. I learned the attached book knowledge and improved my understanding of laundry management. However, what makes me helpless is that the hotel laundry room in the book is an important department of a well-developed high-star hotel. On the contrary, the laundry room where I am located is a marginal person in the hotel, and the organization and management have never been valued by the hotel's top management, so the operation of the laundry room has been smooth. An obvious example is the unreasonable setting of laundry room in hotel organization. Theoretically, the laundry room is at least a ministerial unit, and the number of staff should be about 10% of the number of hotel rooms (hotel 138 room), but there are only five people including me. Although the average occupancy rate during the hotel air show is only 60%, the workload is still not small. Therefore, in order to improve the efficiency of the laundry room as much as possible, the hotel management suspended the staff uniform washing (only washing Chinese and western kitchen clothes), one of the three functions of the laundry room. In fact, it is not helpful to improve the work of the laundry room. After a lot of hotel sheets are delivered, the laundry room often has to work overtime. There are three reasons for this problem.
First, the hotel management company took over the management of the hotel, which was largely taken for granted and selfish.
Second, after the opening of the hotel, the policy of increasing revenue and reducing expenditure is being implemented, and the capital investment is insufficient, resulting in only three sets of hotel linen for standby, and some departments even have two sets, which is strictly inconsistent with the usual three to five sets;
Third, the hotel's working procedures are improper. The linen in the housekeeping department is the main material of the laundry room, but it is often sent to the laundry room in the afternoon. This is due to the late check-out of guests during the air show, the low skills of the ground crew, and the reason why only one cloth man is set up, as well as the reason why the engineering department compressed the working hours of the washing machine in order to save energy.
Generally speaking, this is an empirical mistake made by the hotel management, which is not managed according to the standards. It is not clear that the laundry room also serves as the linen management function of the hotel. Linen is managed by the laundry room. If linen management is done well, the hotel management should arrange institutions and personnel to arrange work. However, the actual situation is that hotel linen management can be said to drift with the tide and be in the marginal zone. After I came to the laundry room, a work accident happened, which alarmed the top management of the hotel. After the hotel opened, the purchasing department bought a batch of linen in the guest room, but the quality of this batch of linen was not up to standard strictly. During the washing process, the laundry room found yarn running and fragile wiring. After reporting to the superior, all aspects did not pay attention. After a large-scale washing, a lot of linen was found waiting to be scrapped, which shocked the hotel executives to investigate the responsibility. For the time being, the reason why hotels purchase inferior linen in order to save costs is removed. It can be seen from this incident that the management sensitivity of hotels at all levels is at a relatively low level. There are reasons why the quality of work of grass-roots employees is not high, and there are also reasons why superiors are not responsible. I think it is more important that the hotel does not really pay attention to the linen management in the hotel. It is found that the laundry equipment is seriously backward in the work, and the linen management is also to deal with it. There is no special person in charge, and there is no clear responsibility. Linen is piled up at will and used at will. This situation can also be seen everywhere in other departments of the hotel. For example, Chinese food always sends linen that has accumulated for several days. I find that every time the tablecloth is scrapped because of mildew, and the tablecloth in the western restaurant is burnt by the guests smoking, and there is no person in charge to follow up. I think all this needs the attention and further improvement of the hotel management.
I am a student majoring in tourism. Looking back on the progress of campus life and social practice in the past three years, there are pains, joys, sorrows, smiles, failures and more successes. I always aim at improving my comprehensive quality and personal ability and all-round development. He has established a correct outlook on life, values and world outlook, constantly challenging himself, enriching himself and surpassing himself, laying a solid foundation for realizing the value of life. In this bumpy process, I am trying to consolidate my professional knowledge, and more importantly, I have learned a lot of book knowledge in this process.
While constantly seeking progress and self-appreciation, learning is still my main business now. I also understand that only by mastering my own career can I continuously improve my life value and create more social value for the society. For this reason, I study my major diligently, and I am meticulous about knowledge. My achievements have been affirmed by teachers and classmates, and I won the second prize of the annual scholarship of the college. I have completed all my major courses with excellent results, including: tour guide business, basic knowledge of tour guides, folk customs of Chinese and foreign nationalities, introduction to tourism, tourism laws and regulations, travel agency management practice, tourism marketing, tourism communication etiquette, catering service and management, hotel lobby and guest room business management, spoken tourism English, China tourism geography, and hotel human resource management.
Because I am cheerful, I can meet different people; Approachable, easy to get along with classmates or teachers; Loyal and honest, as promised; Willing to help others, can share some troubles in work or life for others; Be cautious and think twice before you act; Go all out to do things, and will not give up halfway easily; Be fearless in times of crisis and be able to handle emergencies calmly.
In daily life, I attach great importance to physical exercise. I have good psychological and physical qualities, excellent physical performance and up to standard physical exercise. I have a wide range of hobbies and love life very much, especially singing and painting. I have won prizes in the annual calligraphy competition and the handwritten newspaper competition.
I still have my own shortcomings and deficiencies in my life and work, but I have the courage to correct myself and improve myself.
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