2022 hotel work summary and plan

Inadvertently, the work has come to an end. After this period of hard work, we have made more progress in our continuous growth. It is time to write a work summary and analyze the past period. of work. The following is the 2022 hotel work summary and plan I bring to you, I hope it can help you!

2022 Hotel Work Summary and Plan 1

In order to achieve the hotel’s work plan goals for more than 20__ years, the hotel here emphasizes four aspects of work:

1 , emphasizing that 20__ is the year for Siyuan Hotel to show its brand image

1. The background of the brand

If 20__ is the stage of hotel brand creation and brand establishment , then 20__ is the stage when the hotel truly displays its brand image in an all-round way. As of January 15, 20__, it has been the second anniversary of the hotel's opening. According to the hotel's original vision of "loss in one year, flat in two years, and profit in three years", 20__ will be the year when the hotel operates with great profits. Siyuan Hotel's overall business philosophy has always been to drive guest room operations through catering consumption. However, the hotel's current catering is facing the impact of restaurants such as "Yanloudong|", "Hesheng", and "Dayou Restaurant". Due to the increasingly fierce competition in the catering industry in Lukou Town, Siyuan Hotel can only keep a foothold in the market by continuously tapping its internal potential, establishing a hotel brand image, showing the unique charm of the hotel brand, and building the hotel's core competitiveness.

2. How to show off your brand

(1) Increase training, improve the overall quality of employees, enhance the hotel’s reception capabilities, improve the hotel’s customer satisfaction, and improve the hotel’s reputation in the industry market credibility.

(2) Make hotel marketing plans and implement them to gain more market share.

(3) Duplicate problems are not allowed. The hotel must develop a mechanism to deal with repeated problems. Problems must be rectified quickly. The hotel must adhere to the "three no-misses principle" and follow the "closed-loop principle" and form a habit. The principle of "Three Don't Let It Go" means that if a problem occurs and the cause is found, it will not be let go; if the responsible person is not found, it will not be let go; and if corrective measures are not taken, it will not be let go. This is for everyone to learn to find solutions to problems. The "closed-loop principle" means adhering to the four-link complete chain of "planning-implementation-inspection-improvement" to truly achieve the effectiveness of problem-solving work.

(4) Managers should take the lead in setting an example, and implement an elimination system for those with the lowest performance, "the most capable will be promoted, the mediocre will be given up, and the mediocre will be demoted." If the employee ranks last in personal performance evaluation for three consecutive months, he or she will be dismissed or demoted. If the employee ranks first in personal performance evaluation for three consecutive months, a reward policy will be implemented. Hotels must continue to build a strong team of middle-level managers to build team strength and improve the execution of hotel decisions.

(5) Continue to build excellent departments (teams). Departments and employees must promote each other and compete with each other, and advocate the role of advanced role models.

2. Emphasize that 20__ is the output year for the hotel to improve its mechanism and process and produce benefits

In the past year, Siyuan Hotel relied entirely on experience and inertia to operate. Continuously establish and improve hotel operation and management mechanisms. In 20__, the hotel mechanism will be more scientific, standardized, and rational. It will be the year when the mechanism that has been continuously optimized and accumulated in the two years since the hotel opened will truly take effect.

1. The concept of mechanism: We often talk about market mechanism, competition mechanism, and employment mechanism, which can be understood as institutions and systems or system plus methods. In addition, the mechanism can also be understood as a feasible strategy to solve practical problems, an effective plan to ensure the implementation of goals, and a way to mobilize the enthusiasm and creative incentives and rewards and punishments of all employees.

2. The concept of process: Process is the procedure from the beginning to the end of a job, as well as all the standards in the process, which includes time, location, quality, requirements, inspection and other elements. The implementation process is actually a process of standardizing work steps. The hotel's existing business processes must be continuously optimized, scientific and perfected. Hotel business processes must be reorganized and integrated based on customer satisfaction. Integrated and perfected business flow has the following four major benefits:

(1) It can greatly mobilize the enthusiasm of employees for work.

(2) It can rationally utilize information technology to accelerate the transmission of internal information and the integration of external information, promote the horizontal exchange of information, fully share information resources, and better serve hotel operation and management.

(3) Achieve people-oriented team management.

(4) Promote a process-centered, customer-oriented, market-based competition within the hotel.

In short, in 20__, all hotel departments must improve the standardization of management. Each department will cooperate with the administrative personnel department and the hotel quality inspection and inspection team to complete the organizational chart, staffing, department culture, and department characteristics of each department. , the department's job responsibilities and work processes, department systems, event control points, inspection standards, reward and punishment standards, training and assessment, salary and benefits, etc., serve as the basis for department and employee performance appraisals and year-end rewards and punishments.

3. Emphasize that 20__ is the year to build a strong hotel team

1. What is a team? A team is a group composed of two or more people*** The conglomerate has a set goal and makes reasonable use of each member's knowledge and skills to work together to solve problems and ultimately achieve this goal.

2. Choose team leaders and members reasonably.

3. Form a culture, system, and working methods that are recognized by the team and standardize team behavior.

4. Focus on building team performance.

5. Create a correct mentality for team members to be harmonious and motivated.

6. Build emotional investment between team leaders and employees, as well as between employees, to form cohesion.

7. Work hard to build a professional and international management team.

4. Emphasize that 20__ is a year for hotels to develop around innovation

1. Strengthen the construction of hotel sales teams, enrich hotel marketing capabilities, and create a new marketing team.

2. Reasonably transform the hotel marketing model, create a professional hotel marketing mechanism, and realize the computer function of managing customer information.

3. The establishment of an innovation mechanism must reflect the persistence in being result-oriented, improve work efficiency, and encourage the innovation of new ideas, new systems, and new methods.

4. The hotel should innovate its talent selection and recruitment mechanism.

5. It is necessary to innovate the catering business model and continuously improve the hotel’s market competitiveness.

6. It is necessary to continuously develop new dishes, learn from others' strengths, be eclectic, dare to be the first, improve the innovation ability of dish production, improve the quality of dish production, innovate the design of dish structure, and innovate product positioning.

7. It is necessary to innovate the order management mechanism, achieve the perfect combination of planning and sales, and efficiently complete the hotel business goals.

8. Innovate and introduce the business philosophy of "eight crises", that is, "complaints, tasks, talks, groping, others to save, comfort, handwork, and debt". Every occurrence of these eight shames is a crisis. This will cause teams and individuals to fall behind, affecting performance. In the new year, hotel employees should be prepared for danger in times of peace and be proactive.

We believe that in the new year, Siyuan Hotel can only work together as one, be determined to reform, be proactive, people-oriented, united and pragmatic, and pioneering. Innovation and continuous efforts will surely create a good situation for the harmonious development of "Siyuan".

2022 Hotel Work Summary and Plan 2

The year of ___ has come quietly, and the New Year’s bell is about to ring. Looking back suddenly, the year of ___ has been busy and fulfilling. The cause of sowing, cultivating, and harvesting inspires us to work hard. In the winter of burning passion, we enthusiastically follow the new blueprint and raise the sails of the century. Tomorrow is waiting for us to harvest. In the past year, with the care of the company leaders and the support and cooperation of the relevant branch leaders, the Quality Inspection Department, with the strong cooperation of various hotel departments, has played a positive role in improving the hotel's service quality through supervision and inspection. In ___, the Quality Inspection Department, under the leadership of the company's administrative office, actively explored new working methods and methods, which brought the quality inspection work to a new level. The work of the Quality Inspection Department in ___ is now summarized as follows.

1. Intensify inspection efforts and deepen inspection content.

On the basis of 12 years of work, the Quality Inspection Department has further explored working methods and methods, deepened the scope of work, and intensified inspections of various departments

. For example

① By organizing the chefs, samplers, seafood shop leaders, and purchasing personnel of each store to communicate and learn sample dish production at the branch, and then inspect the sample production and seafood sales of each store in accordance with the company's requirements , through hard work, the sample production of each store has been greatly improved.

②Implement the price tags for medium and small portions of dishes in the branch. At the same time, re-create the rationing and quantification plates for the dish proportions after changing the portions and hang them on the slicing and matching table so that the slicing and matching personnel can see them at a glance.

③ Conduct special inspections on branch grease traps, garbage rooms, sample dishes, cold dish rooms, dish covers, kitchen trays and other work matters. ④In early March, Zhenhai store was used as a pilot unit to launch the "Dynamic Five Constants" activity in branches. This work effectively strengthened the awareness of "cleaning at hand".

(1) Organize night inspections;

(2) Implement CD-ROM inspections in employee canteens;

(3) Unify the quality of the company and branches Check formatted forms;

(4) Carry out quality inspections at the same position and time period through the monitoring center and on-site methods;

(5) Carry out 1.5-day management of kitchen material preparation ;

(6) Assist in the operation of the branch during peak periods;

(7) Organize joint working meetings for branch quality inspection personnel.

2. Strict self-regulation and lead by example at all times.

As the service quality supervision department, the Quality Inspection Department should strengthen its own requirements and operate in accordance with the hotel's specifications at all times. On the basis of increasing inspection capabilities, we have also tightened our requirements for our own professional quality.

Use various opportunities to learn business skills, go deep into various positions in the hotel, and learn on the job (for example: in October, we carried out a special training for quality inspectors on the level of department personnel and the shortcomings in the actual quality inspection process, and improved their skills through training. Daily supervision ability to ensure that the work of Wuchang, Five Diamonds and Five Leaves continues to be carried out and achieves substantial results); use spare time to read various professional books on hotel management, skills training, etc.; constantly master hotel professional knowledge (currently our department has 1 person has a professional manager certificate, 1 person has a senior waiter skill certificate, 3 people have an intermediate waiter skill certificate, and 1 person has an intermediate cook certificate); in daily work, always operate in accordance with the standard requirements. Through the strict self-requirements of the Quality Inspection Department, it has played a leading role in the hotel to a certain extent.

3. Strengthen daily communication and coordination and change the quality inspection work style.

The quality inspection work and guiding ideology in 2012 was mainly based on inspection. At the end of 2012, we realized the limitations of this style and promptly proposed a plan to shift from focusing on inspection to focusing on rectification in 2014. Ideas and plans (such as: assisting Zhuangyuanlou Guild Hall in participating in the national five-leaf green hotel, Baizhang store safety production standardization, Wanda store Mayor Quality Award review, etc.). At the beginning of 2014, our work has been carried out strictly in accordance with this idea. When problems are discovered, we will communicate with various departments as soon as possible. Major problems will be reported to hotel leaders in a timely manner and we will strive to solve them as soon as possible. In this way, the efficiency of quality inspection work is improved and the spiral improvement of service quality is promoted. In terms of specific working methods, we try to touch as little as possible, dig deeper into the root causes, and actively cooperate with various departments to find the best solution to the problem. For issues related to job specifications, rectification will be given within a time limit; for individual issues and problems discovered for the first time, verbal reminders will be given; for issues that are not clearly stipulated and we think are unreasonable, suggestions will be given priority; of course, for obvious labor violations, Discipline, we will directly impose fines or report to hotel leaders for behavior that causes adverse effects, and we will never tolerate it.

The work of the Quality Inspection Department in ___ has achieved certain results under the wise leadership of the leaders of the Administrative Office, but we still have a lot of work to do, and there is still a big gap from our expectations. Hotel quality inspection has a long way to go. It cannot be completed overnight, but must be carried out unremittingly. Only in this way can quality inspection truly play its due role. To this end, in ____, we will adhere to the vision of creating a century-old Shipu, comprehensively focus on the company mission of "carrying forward Everbright intangible cultural heritage, innovate and develop green benefits", and establish the corporate core of "transcendence, harmony, rigor and quality" Values, continue to carry forward the style of not being afraid of difficulties, actively explore, go deep into the actual work, and effectively contribute our own modest efforts to the improvement of hotel service quality.

Based on the actual work in ___, the Quality Inspection Department plans to focus on the following work in ___.

1. Strengthen communication with various departments and transform quality inspection functions.

On the basis of the work in ___, in the new year we will continue to strengthen communication with various departments. The quality inspection work will focus on rectification, supplemented by notifications, mainly on training and education, and on Supplemented by punishment, we will effectively transform work functions, actively cooperate with various departments to promote daily management of each department, and continuously improve the quality of hotel services.

2. Strengthen self-study and improve one’s professional quality.

Quality inspection work has higher requirements for employees themselves, who must possess relatively comprehensive professional qualities and good personal accomplishments. At the same time, in response to the call of hotel leaders, the Quality Inspection Department ____ will also actively cultural transformation and strive to continuously improve the level of quality inspection work.

3. Explore new working methods and improve the efficiency of quality inspection work.

As a functional department for supervision and inspection, the work of the Quality Inspection Department is challenging and difficult. Without good working methods, it is difficult to ensure the effective development of the work. In ____, we will Continue to explore new working methods and improve the efficiency of quality inspection.

2022 Hotel Work Summary and Plan 3

The establishment of the marketing department in 20__ is of vital significance to the entire hotel; we are fortunate that we have a new starting point, New directions, new ideas, and new changes will lead the hotel to a new development trend. The marketing department was established in October and has lasted four months. During this period, we have been learning, exploring, and making rectifications. While learning, exploring, and rectifying, we continued our marketing work and received a large number of conferences and banquets. While working, we also reflected on all aspects of problems, big and small, hardware, software, deep-rooted, step by step Here, I summarize the work of the Marketing Department in the second half of 20__ as follows;

1. Various work indicators completed by the Marketing Department since its establishment

1. Marketing The establishment and establishment of department personnel, and the equipment and procurement of office software.

2. Development of hotel promotional materials, price system, and various agreements.

3. Formulate the sales department management system, rules and regulations, work processes, and job responsibilities.

4. Statistics and analysis of the filing and storage of original customer information, billing units, and statistics and collection of receivables.

5. Classify and collect hotel product knowledge to make hotel products digital and clear.

6. Establish and count the fixed assets of the marketing department.

Hotel promotion work

1. Organize hotel graphic and text information, formulate hotel promotion plans, and increase hotel visibility.

2. Through Internet search, __4 phone navigation, eLong, major online platforms, travel companies, various enterprises and institutions, channel customers, etc.; carry out all-round vigorous promotion and publicity of the hotel to enhance the hotel's image Visibility and customer resources.

3. The hotel’s promotion has achieved the expected results within the expected time. The hotel’s detailed information and supply products can be found through search queries on various networks, allowing customers to understand Qingdao at the first time. The specific situation, consumption standards and geographical location of Shenjian Tower Hotel.

4. Online booking and consulting services have been launched for the hotel’s catering, guest rooms, and conference resources; customers can directly book various products provided by the hotel through the Internet and telephone.

2. The work completed since the establishment of the Marketing Department in October

1. Under the condition that supply and demand are consistent, develop 8 online promotion customers, 4 free promotions, and 4 benefit promotions.

2. Called and visited more than 100 customers, signed effective agreements with more than 20 units, 6 conference companies, and more than 100 travel agencies.

3. The marketing department has overcome many difficulties such as insufficient staff, heavy workload, and limited conference resources; it has completed the business target amount of approximately 370,000 yuan; in October, it was approximately 108,550 yuan, and in __, it was approximately 100,000 yuan. About 92,283 yuan in __ month, about 80,000-90,000 yuan in January

4. The marketing department has received more than 30 large, medium and small conferences and banquets so far, and there were no complaints at the conference reception, meeting customer satisfaction requirements. Customers' mutual introduction and publicity bring tangible and intangible major benefits to the hotel, which greatly improves the hotel's credibility and popularity.

3. Inadequacies of the Marketing Department

1. The progress of marketing work has not kept up with the pace and ideas of superior leaders, and it is necessary to strengthen understanding and learning.

2. Since the hotel is a special system, the publicity and promotion of the hotel is not enough.

3. Not enough to develop the number of customers and maintain the customer relationship network.

4. Marketing staff’s professional knowledge, business capabilities, personal qualities, comprehensive strength, sense of responsibility, and awareness of responsibility need to be strengthened and guided and trained.

20__ Marketing Department Work Plan

In order to better improve hotel efficiency indicators, business indicators, service indicators and other indicators, I have the following work plan for the next year: < /p>

1. Publicity and promotion

1. As the hotel’s various indicators are constantly updated, innovated and improved, we will always update new promotion information and new promotion content, so that Every customer can understand the hotel's continuous innovation and improvement information at any time, so that customers always feel that the hotel has something to explore and enhance customer consumption potential.

2. Expand the publicity and promotion of the hotel as a whole within the scope of the hotel’s special constitution; we will continue to use various marketing methods such as the network information industry, telephone communication industry, channel customer resources, enterprise resources, etc. , transfer the hotel's product information to every promotion platform and every corporate company, and strive to ensure that every customer knows the details of Qingdao Shenjianlou Hotel.

3. Promotion of the tourism market; in the coming year, we will select tourism companies suitable for our hotels to cooperate, and pass the hotel's detailed product information and new quotation system to tourism companies across the country in large quantities. Increase the hotel's share and popularity in the tourism market and increase the hotel's occupancy rate.

2. Development focuses on the market

Due to the special circumstances and limitations of the hotel, we will develop a minimum-guaranteed and focused development method for the sales market; we will use tourism companies as the hotel's bottom resource customers; focus on Develop the conference market, wedding banquet market, contracted individual guest market, online customer resources, and various catering markets, control the hotel's relevant customer structure, make customer resources high-end, business-oriented, and stable, and establish a long-term fixed customer consumer group.

3. Strengthen sales to guide consumption

Guiding consumers to consume is the result of competition. Improving consumer spending power and guiding consumers to enter the store for consumption are the core of hotels to guide consumers to consume. , basic knowledge to guide consumption;

1. Guide consumers to enter the store for consumption through publicity.

2. Strengthen consumer consumption by strengthening services.

3. Improve consumer consumption through consumer perception.

4. Establish an excellent marketing team

A qualified marketing staff has rich comprehensive strength, high quality, high standard and high efficiency!

1. Establish a complete sales management system and sales workflow.

2. Improve the professional knowledge, business skills, personal qualities, strict self-discipline of work responsibility and dedicated professional ethics of marketing personnel.

3. Train every marketer to have the courage to take responsibility, not to shirk responsibility, to move forward courageously, to be willing to contribute, and to have a good working mentality that does not care about trivial matters or intrigues over work.

4. Improve the overall image of each marketing staff, strictly abide by hotel rules and regulations; be diligent in thinking and good at communication.

5. Marketers must be strict in their appearance, courtesy, polite language, and polite hospitality attitude.

6. Every marketer must be familiar with hotel product knowledge, familiar with the hotel’s surrounding environment and shared resources, answer customer questions, and be able to skillfully answer every question raised by customers. Hotel business issues.

7. Strengthen the assessment system and training of marketing personnel; improve the work style of marketing personnel.

8. Do not recognize those who are perfunctory at work, do not recognize those who have no sense of responsibility, do not recognize those who muddle through, do not recognize those who have an unhealthy style of work, do not recognize those who violate principles, and do not recognize those who have no moral bottom line. Approval, disapproval of those who benefit themselves at the expense of others, and disapproval of those who make trouble out of nothing.

9. Train marketers to have a positive and optimistic working attitude. Implement correct and scientific marketing concepts.

5. Improve marketing concepts

Being market-oriented and establishing a market concept requires marketers to understand the market, face the market and develop the market. To understand the market is to understand the management of the same industry in Qingdao level and service level, understand the situation of competitors, and understand the needs of the market. Being market-oriented means paying close attention to market development and changing trends, and trying our best to adapt the sales of hotel products to market needs in order to achieve maximum economic benefits. To develop the market, efforts should be made to discover new market demand levels and demand areas and guide consumption.

6. Increase alertness to market competition

Competition among service industries is inevitable. As a service industry, competition among hotels is essentially competition in service quality, product quality, skill level, information, management level and talent. Competition among peer hotels leads to differences in market share and other aspects, and thus produces different economic benefits.

7. Maximizing Benefits

As a profit-making enterprise, hotels must pay attention to economic benefits in their operation and management process. When formulating and implementing hotel sales targets, hotel marketing personnel must base their efforts on the hotel's economic interests and compare economic benefits with operating costs. Only scientific and correct sales targets and methods are feasible. However, the meaning of benefit does not only refer to economic benefits. In addition to the economic benefits of the hotel, hotel marketing managers must also consider the social benefits of the hotel, which should meet the growing material and cultural needs of consumers.

8. Use the network information industry legally and effectively

Today is the information age; it requires hotel marketing managers to have an information concept, pay attention to the role of information, and constantly improve their ability to obtain information, Processing Information The ability to process information and use it. The value of the products provided by the hotel not only increases with the amount of labor, but also increases with the amount of information. Reliable and timely information can bring greater profits to the hotel; while distorted and outdated information can bring huge losses to the hotel.

9. Targets and tasks

This year, all employees of the marketing department, under the correct leadership of their superiors, went all out to complete the targets and tasks. The total annual target of the marketing department in 20__ is 2 million yuan. The base indicator is __00,000 yuan.

The department plans to divide the above indicators into three quarters, namely, off-season, shoulder season, and peak season; and then subdivide them into monthly plans in proportion to achieve a correct and scientific allocation ratio.

2022 Hotel Work Summary and Plan 4

Looking back on the work of the past six months, with the support and help of my leaders and colleagues, I strictly demanded myself and followed the requirements of the hotel. I have completed my own job effectively. After half a year of study and exploration, the working methods have been greatly changed, and the quality of work has been improved. The work situation in the past six months is summarized as follows:

1 , Strengthen self-study and improve professional level

Although my position is only a foreman, but to be excellent, my knowledge, abilities, etc. are still far away, so I never dare to take it lightly and turn to books. Learning from leaders and colleagues, I feel that I have made some progress in the past six months. I have further improved my management ability, coordination ability and problem handling, ensuring the normal operation of all work on the floor.

2. Daily management work

Floor foreman is not an unfamiliar job to me, but Jiahai is a brand new working environment for me. As a floor foreman The role of the foreman is to connect the previous and the following, and to coordinate the left and right. What we face every day is complicated and trivial routine work. In the new working environment, almost all work starts from scratch. It is my first priority to straighten out working relationships and integrate into the new working environment as soon as possible. Efforts should be made to cooperate with the supervisor in floor management work, and in line with the principle of seeking truth from facts, the superiors should be informed and the subordinates should be reported. The hotel's conference reception task is relatively heavy. In the first half of the year, it received many important guests from the customs. However, due to the frequent shortage of room service personnel due to various reasons, this requires self-strengthening of work awareness, attention to speeding up the work rhythm, improving work efficiency, and striving to be comprehensive. , accurately avoid omissions and errors.

3. Existing problems

In the past six months, I have been able to carry out my work seriously, but there are also some problems and deficiencies, mainly reflected in: First. After all, I have only been working in Jiahai for more than half a year. I have been groping for many tasks while doing them, so that I cannot work with ease and my work efficiency needs to be further improved. Second, some work is not detailed enough, such as ward rounds, facilities, equipment and health inspections, which are not in place. third. My theoretical level is not very high yet.

4. Work plan for the second half of the year

1. Strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, and flexibly apply your own actual work to optimize the quality of work.

2. Strengthen the inspection and maintenance of facilities and equipment to give guests a sense of harmony and comfort during use.

3. Actively and conscientiously cooperate with the supervisor to do a good job in the daily management of the floor.

4. Provide step-by-step instruction to some new employees and waiters with irregular operations to improve employees' professional level.

5. Strengthen energy-saving inspections, talk to the waiters about energy-saving awareness, and strive to do a second room inspection.

6. Strictly control the daily hygiene quality of guest rooms and make reasonable arrangements for planned hygiene.

In the days to come, I will work diligently, work hard to correct shortcomings, carry forward strengths, strive to achieve greater work results, and create higher value for the hotel.

2022 Hotel Work Summary and Plan 5

The work and responsibilities I have undertaken since I was promoted to duty manager in February have also made my sense of responsibility and mission increasingly enhanced. From the meeting in January, the chairman emphasized that 20_ is the year of corporate culture. We keep in mind the content of each meeting of the chairman, use every item of corporate culture in our work, and put our efforts into action.

In the past six months, we have successfully held a skills competition, and we have felt a sense of intimacy with our guests in the simple words "Hello, Chairman, family."

Profitability is the first goal of an enterprise. The work of a department must also focus on the central work of the enterprise. In the work, it must cooperate with the store manager to manage the front desk well, provide warm reception, clear accounts, and supervise The work of cashiers continues to strengthen learning and improve our work ability.

1. Front desk reception:

The front desk is the image window of the hotel. Strict requirements for appearance and appearance not only respect the guests but also represent the image of the hotel. Reception service is the focus of the work and is serious. Make good reservations, increase the occupancy rate through reasonable room arrangement, provide warm and satisfactory services, receive every guest and every team well, and retain every guest who comes to the hotel. And you can feel our service purpose and enjoy the feeling of home when you stay in Haohome.

The reception team is a major feature of the Wenhua Road store. Poor team reception will have a great impact, so we are responsible for the team reception. Every time, we control it in advance according to the team reception notice issued by the store manager. Room status, promptly inform the reservation center of the recent room status, and arrange rooms reasonably. Make your team's guests happy with their stay.

The duty manager plays a connecting role, cooperating with and executing other tasks assigned by the store manager.

2. Team management

Strengthen business learning and improve the reception ability of the front desk, especially the training of new employees. In daily work, we noticed that the service standardization during the operation process of new employees also needs to be improved. It can handle it, but the flexible service is relatively lacking. This year, our department strictly carries out training in accordance with the annual training plan, and assesses new employees in stages. At the same time, it strengthens on-the-job practical training so that the front desk can apply what they have learned and encounter large-scale situations. For reception tasks, we try to use the shortest possible time to check in guests, including the entire effective reporting process and cooperation with the conference team. All staff in the front office know that only by constantly enriching themselves can we complete various tasks down-to-earth. Reception tasks, feedback information when problems are discovered, and timely adjustments through consultation with colleagues to achieve the best service standards.

Third, strengthen self-study

As a duty manager at the front desk, I first devote myself to improving and learning my own qualities. The most important thing is personality. India has There is a proverb: "Sow character and reap success." That is to say: a person's character is related to the success or failure of his career. Therefore, I am always strict with myself, treat others with integrity, do things fairly, be strict with myself, and be lenient with others. At the same time, we should pay attention to cultivating our own observation ability, because in my opinion, as a front desk staff, you must have a flexible mind and keen insight, and be able to draw inferences from one instance to another at work. On the other hand, in order to enrich my business knowledge, I often have to use my rest time to look up information about hotel management to constantly refresh myself. I actively participated in various activities organized by the hotel and the department. By strengthening my own learning, I improved my overall ability. There is a lack of flexibility and initiative in services; insufficient marketing efforts and lack of marketing awareness; energy conservation and consumption reduction need to be strengthened.

The main plans for the second half of the year are as follows:

1. Continue to strengthen training, improve the overall quality of employees, and improve service quality

2. Stabilize the workforce, Reduce employee mobility

3. The lack of “hardware” should be supplemented by “software”. Make up for the shortage of aging equipment by improving service quality

4. Strengthen marketing and publicity

< p> 5. Increase energy conservation, fire prevention and theft prevention and other safety precautions

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