How can the traditional tourism reception industry improve the tourism service experience and optimize customer perception?

The traditional tourism reception industry improves the tourism service experience and optimizes customer perception as follows.

1, Creative Design Tourism Service (1) Travel agencies should improve the tourism product system according to the actual needs of the market and launch tourism products that meet the needs of consumers in time. (2) Standardize service procedures and formulate service standards. Travel agencies need to establish and improve the tourist-oriented travel service process standards, so that customers can enjoy the travel services provided by travel agencies through standardized service processes and standards.

2. Control service quality and handle customer complaints in time. Tour guides should establish the concept of "customer-oriented, customer first" and be able to foresee what may happen.