Traditional Culture Encyclopedia - Tourist attractions - Before departure, what are the requirements that need to be reflected in telephone group departure notification with guests who have not arrived at the briefing session?
Before departure, what are the requirements that need to be reflected in telephone group departure notification with guests who have not arrived at the briefing session?
The following points need to be reflected in the telephone departure notification before departure:
1. Confirm the guest information: First, you need to confirm the phone number and identity information to ensure that the correct guest is contacted .
2. Tour departure date and time: Inform guests of the specific tour departure date and time, including departure date, departure time, meeting place and meeting time, etc.
3. Itinerary: Introduce the itinerary in detail, including tourist attractions, meals and accommodation, etc., so that guests can understand the arrangements and details of the entire itinerary.
4. Special matters: If there are special matters, such as luggage restrictions, special dietary requirements, etc., guests need to be notified via phone notification to avoid problems during the itinerary.
5. Special matters: If there are special matters, such as luggage restrictions, special dietary requirements, etc., guests need to be notified via phone notification to avoid problems during the itinerary.
6. Confirm information: At the end of the call, reconfirm the guest's information to ensure that all necessary information has been received, and encourage any questions or concerns to be raised.
7. Polite language: Use polite and friendly language throughout the call to establish a good communication atmosphere and enhance the guests' trust and favorability of the travel company.
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