How can foreign tourists defend their rights when they are cheated to buy things?

Abstract: With the development of tourism in China, many people are not satisfied with domestic tourism, and more people choose to travel abroad. Traveling abroad has become the choice of more and more people in China, but there will also be consumption disputes when traveling abroad. How to protect consumers' rights when they are cheated in shopping abroad? If the travel is cheated, you can negotiate with the travel agency first and negotiate a solution; If negotiation fails, both parties may apply for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations. Below, Bian Xiao compiled some knowledge of rights protection for foreign tourists who were cheated in shopping. Welcome to read! How can foreign tourists defend their rights when they are cheated to buy things?

1, the two sides coordinate, when the travel is cheated, they can negotiate with the travel agency first to negotiate a solution.

2. If both parties fail to reach an agreement through consultation, they may apply for mediation to consumers' associations, tourist complaint handling institutions or relevant mediation organizations.

3. According to the arbitration agreement reached with tour operators, you can apply to an arbitration institution for arbitration or bring a lawsuit to a people's court.

4. When traveling abroad, you encounter similar fraud in the process of traveling. In this case, you can first report the situation to the local tourism bureau and the tourism department and let them intervene in the investigation. Secondly, you can also report to the travel agency in China. Finally, you can also go to the Consumer Protection Association to complain about this behavior.

5. According to the Supreme People's Court's Provisions on Several Issues Concerning the Application of Laws in the Trial of Tourism Dispute Cases, if the travel agency fails to fulfill its security obligations and causes personal injury and property losses to tourists, the tourists have the right to request the travel agency to take responsibility. If the tourism business is transferred without the consent of the tourists, the tourists also have the right to ask the transferor and the transferee to bear joint liability.

Foreign laws and regulations related to tourism and shopping

If you want to protect your rights and interests when you are cheated in travel shopping, you must first clarify the relevant laws and regulations. China's "Tourism Law" clearly stipulates that tourists are cheated to shop: in order to attract and organize tourists to release information, travel agencies must be true and accurate, and must not make false propaganda that misleads tourists. Travel agencies shall not deceive tourists by organizing tourism activities at unreasonably low prices, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects. When the cheated shopping occurs, the tourist has the right to ask the travel agency to return the goods within 30 days after the end of the travel itinerary, and pay the return money in advance, or refund the paid travel expenses.

Travel fraud and shopping rights protection should collect evidence.

According to the characteristics of consumer rights disputes, evidence should be obtained from the following aspects.

1. Evidence materials reflecting the formation and development of the legal relationship between the parties, such as commodity purchase invoices, service acceptance documents, processing contract documents, storage contracts, etc.

2. Evidence reflecting the existence of damage facts, such as samples with product quality problems, inspection and appraisal conclusions of subject matter, etc.

3 loss list, documents, on-site investigation records and other materials that can prove economic losses.