What problems can you complain to the Tourism Bureau?

In any of the following seven circumstances, complaints and claims shall be made in a timely manner:

1. unilateral breach of contract by tour operators. If the travel agency changes the contents of the contract without authorization after collecting tourists' fees, or only collects money and does not provide services, the tourists shall immediately negotiate or complain to the tourism quality supervision and management department;

Second, the tourism services provided by tourism operators have shrunk significantly. If the contract stipulates that tourists stay in three-star hotels or above, but only stay in ordinary hotels at the time of performance, the promised service standard will be reduced;

Three, the tour operator caused the loss of luggage and articles of tourists;

Four, tourism operators intentionally or negligently caused personal injury to tourists;

Five, tourism operators cheat tourists and harm the interests of tourists. For example, recommending and selling fake and inferior products to tourists, making excuses and increasing expenses without authorization;

Six, tourism business units employees accept kickbacks or ask for tips;

Seven, other acts that harm the interests of tourists.

Time limit for travel complaints:

The time limit for lodging a complaint with the relevant department is 60 days, counting from the time when the complainant knows or should know that his rights have been infringed.

Tourism rights protection methods:

First, the two sides negotiated;

The second is to apply for mediation to consumer associations and tourism complaint acceptance agencies;

Third, according to the arbitration agreement reached with tour operators, submit it to arbitration institutions for arbitration;

Fourth, you can bring a lawsuit to the court.

The limitation period for consumers to request the tourism supervision and management department to use the deposit compensation is 90 days, so don't delay the rights protection period for their own reasons.