How to be a good tourism professionals?

As a tourism practitioner, you should learn to accumulate effective data and speak with data and facts, so that you can have the right to speak. Now is the era of cloud computing, learn to do things with data, and data is even more important than experience. What's the difference between looking for us and looking for the internet if customers can't guarantee their satisfaction when they spend money? Therefore, we should provide personalized service with temperature, so as to reflect our value. Some colleagues will say that most travel agency stores are retailers and have no right to speak. Our task is to help customers find excellent wholesaler products with high cost performance. In order to reduce the risk of making mistakes, we constantly accumulate feedback information from every guest on the quality of our hotel's tourism. Through detailed inquiries, we can learn about the tour guide, car use, scenic spots, accommodation, meals, etc., such as: write down the name of the tour guide? Explain the level? Good service attitude? What about the car? The driver's name and service attitude should be recorded to provide data reference and effective suggestions for the next trip of tourists on the same route. Through the accumulated case data, do we inform in advance whether the trip is tired before departure? What about the scenic spots? Is the hotel clean? What's the difference between peak season and off season? How about the tour guide service? In fact, the difference between us and the internet lies in whether there is real first-hand information to give guests a reference when traveling. Because of the cancellation of free travel, many teams don't need full-time tour guides to save money, so it is most important to choose an excellent ground tour guide. Because hotels and scenic spots can be known in advance through the internet, and the tour guide service is unknown, isn't the travel experience wonderful? It depends on the factors that we can control to ensure the quality, so as to continuously improve customer satisfaction. Although we rarely go to many places or haven't been there, because we have a database of service evaluation of previous tourist customers: Are you tired of the trip and how about the scenic spots? Live in a clean place? What's the difference between peak season and off season? How about the tour guide's explanation and service attitude? What's your name? What is the condition of the car and the driver's attitude? How's the food? The database can be updated at any time, it can be clear at a glance after searching, and you can also arrange lines to give yourself a psychological bottom.

So we ask for more detailed work:

1, the ground guide needs to provide video as a reference;

2. Before leaving the group, a briefing meeting should be held to explain the precautions for travel;

3. The travel team reminds the weather information of the destination and the items carried by the tourists one day before departure;

4. Follow the tour guide service at any time during the tour? What is the driver's service?

5. Fill in the service opinion form within one week after the tour team ends: learn about hotels, scenic spots, tour guides, vehicles and other specific conditions. In the future, tourism depends on data. What is the data? It is to accumulate customer consumption records, consumption habits, consumption preferences, consumption levels and consumption experiences. In fact, the accumulation of these data is our wealth, which is very helpful for our future work. Now Ctrip, the largest travel website, is also accumulating data through consumption records, so as to analyze your travel preferences and recommend corresponding travel products to you.