Tourism Bureau's 24-hour complaint telephone number

The 24-hour complaint telephone number of the Tourism Bureau is 1230 1. ?

1230 1 national unified tourist information service telephone number, 123 18 cultural market report telephone number and other cultural and tourist government service convenience hotline numbers were merged into local 12345 government service convenience hotline.

Calling the hotline 12345 can realize the demands of reporting, complaining, consulting, asking for help, making comments and suggestions in the field of cultural tourism; At the same time, the prominent position of all kinds of cultural tourism market business units in the business premises, the homepage of the website, and the telephone number of reporting complaints marked in the contract model text were uniformly changed to 12345.

It should be reminded that in areas where the hotline 12345 has not yet been opened, the local telephone number 123 18 can be temporarily reserved to receive complaints from the cultural and tourism markets in a unified manner. People in these areas can still call 123 18 to realize their cultural and tourism-related demands.

1230 1 platform is a unified platform for law enforcement personnel of tourism quality supervision at all levels to accept and handle tourism complaints;

It has realized the closed loop of complaint acceptance and handling with territorial direct handling, full-process monitoring and multi-channel entrance unification. The platform strengthens the quality supervision and law enforcement functions of tourism departments at all levels. When a tourism complaint occurs, the complaint information can be forwarded to the local tourism quality supervision law enforcement agency at the first time.

At the same time, national and provincial (autonomous regions and municipalities) quality supervision and law enforcement agencies can timely supervise and supervise key complaint cases, and quality supervision and law enforcement agencies at all levels can grasp and monitor the progress and status of complaint cases in real time.

1230 1 the national smart tourism service platform consists of tourism development committees and tourism bureaus of all provinces, autonomous regions and municipalities directly under the central government, communication administrations of all provinces, autonomous regions and municipalities directly under the central government, China Telecom Group, China Mobile Communications Group and China United Network Communications Group Co., Ltd.