How many days did it take to accept travel complaints?

Hello, I'm glad to answer your questions.

Travel complaints are valid for 90 days. Once a complaint is received, the quality inspection department should handle it within 5 days.

The Measures for Handling Tourist Complaints is 30 days longer than the original Interim Provisions on Tourist Complaints. More than 90 days after the termination of the tourism contract, the tourism complaint handling institution may not accept it. At the same time, within 60 days from the date of acceptance of tourism complaints, the complainant who fails to mediate may apply for arbitration or bring a lawsuit to request the production of a tourism complaint mediation agreement.

The Measures for Handling Tourism Complaints also makes more explicit provisions on some links in tourism complaints, such as "if it is necessary to immediately stop and correct the damage behavior of the respondent, it shall be under the jurisdiction of the tourism complaint handling institution where the damage behavior occurred"; Another example is that "the tourists are stranded because the travel agency stops performing its obligations under the travel contract, but the necessary and reasonable expenses such as transportation, accommodation or return trip actually occur", and the travel complaint handling agency shall make a decision to allocate the travel agency's quality deposit compensation. Or to or to the tourism administration department to allocate the travel agency quality deposit proposal.