The tour guide violated the contract and changed the tour route without authorization.

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The tour guide changed the itinerary without authorization.

Case 1 Southern Network News At the end of 2004, Xie Mouet al. 1 1 Tourists took part in a tour of Yunnan in a travel agency in Nanjing. In a scenic spot in Yunnan Snow Mountain, the travel agency changed the cheap small ropeway tour into a big ropeway without the tourists' consent, which made the tourists spend 60-70 yuan more. At the same time, we also change the itinerary at will, force shopping, and shorten the visit time of all tourist attractions.

Comments: If the itinerary is changed without reason, the travel agency should bear the expenses of tourists visiting the big ropeway, refund the expenses of the small ropeway, and take out 20% of the expenses of the small ropeway as liquidated damages. Xie Zhen

Tourism rights protection skills

For the Spring Festival tourism, Fan Fuxing, director of the Tourism Quality Supervision Institute, believes that tourists need to pay more attention before and during the tour, both with awareness and skills of rights protection.

Before going out, citizens should have clear goals and understand the scenic spots, living environment and living habits of the destination. At the same time, we should choose big travel agencies with the signs of "Honest Travel Agency" and "Top 100 Travel Agencies". After full consultation, visitors can sign a contract. The contract should specify the contents of travel, expenses, withdrawal from the group, contract change and rights and obligations of both parties, and make a detailed and clear statement on some matters that are easy to cause disputes. For example: the location and frequency of shopping, the standard of accommodation, the standard of transportation, the frequency and standard of catering, the arrangement of self-funded projects and so on.

If the problems that tourists have in the process of traveling are caused by the travel agency, tourists should report them to the tour guide at that time. If negotiation fails, the evidence should be kept. After returning, tourists can provide written materials such as invoices and contracts to the quality supervision office of the travel agency to complain about the travel agency and demand compensation.

In addition, Fan Fuxing also reminded tourists to rationally safeguard their rights and not to expand contradictions. Some "excessive rights protection" will cause unnecessary losses to themselves and others. Travel agencies are not responsible for the losses caused by delays in aircraft, trains and other means of transportation, and tourists should not refuse to ride.

(Editor: Yi Zeng)

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