What is the concept of total quality management in tourism reception industry?

Mainly refers to the comprehensive management of reception capacity, hardware facilities and service quality.

Total quality management refers to a long-term, effective and successful management method and activity that an organization takes quality as the center, all employees participate, comprehensively manages the objects, processes and personnel involved in product quality, and comprehensively applies various management methods to satisfy customers, organizations and all members of society.

TQM(TotalQualityManagement) refers to a management method that an organization takes quality as the center, takes the participation of all employees as the basis, aims at customer satisfaction and the interests of all members of the organization and society, and achieves long-term success. In total quality management, the concept of quality is related to the realization of all management objectives.