Matters needing attention of the leader teacher

Matters needing attention of the leader teacher

First, the team leader teacher's working procedures

(1) Responsibilities of overseas tour leaders:

Overseas tour leaders are representatives of travel agencies that organize outbound tours with the approval of the national tourism administration department, and are the leaders and spokespersons of outbound tour groups. Therefore, overseas tour leaders often play a difficult role in uniting all members of tour groups and organizing tourists to complete their travel plans. Its main responsibilities are:

1, introduce the situation, and accompany him all the way.

Introduce the general situation and precautions of the destination country or region to the tour group before departure; Accompany the tour group all the way. 2. Implement the travel contract.

Supervise and cooperate with the full-time escorts and local escorts of tourist destination countries and regions to fully fulfill the travel contract, arrange travel plans and organize tourism activities. 3, organization and unity work

Care for tourists, do a good job in organizing tour groups, maintain internal unity of tour groups, mobilize the enthusiasm of tourists, and ensure the smooth progress of tourism activities.

4. Liaison work

Responsible for the contact and communication between the tour group and the reception travel agency in the destination country or region, convey the opinions, demands, suggestions and even complaints of tourists, safeguard the rights and interests of tourists, and mediate or help solve them when necessary.

(2) the tour leader service program:

I service preparation 1. Study the situation of tour groups

Understand the occupation, name, gender, age, key tourists in the tour group, the objects needing special care and the special requirements of the tour group.

2, check all kinds of bills, forms and travel documents, check the tourist passport and team list and passport visa.

3. Prepare multiple overseas hotel allocation sheets (record the room number when changing hotels every day)?

Second, the material preparation

1. Prepare tour guide cards, flags, checks, certificates and various forms?

2. What is the cost of preparing the team?

Third, make a good briefing before going abroad.

After going through the passport, visa, air ticket and other related procedures, the tour leader should call the tourists of his team to hold a "briefing meeting for overseas tourists", including:

1. Give a welcome speech on behalf of the travel agency (including: welcome, self-introduction, willingness to serve everyone, hope to cooperate and wish a smooth trip).

2. Description of the travel itinerary (including entry and exit procedures and precautions, as well as the travel schedule of the destination)?

3. Introduce the basic situation and customs of the destination country (region). ?

4, request, clear matters needing attention.

5, the implementation of the relevant housing allocation (when you can go to the local hotel), payment (part of the self-funded group to charge at the airport before leaving the country), special requirements and other matters.

Second, the precautions for outbound tour leaders

1, assembly/consignment: after the assembly and precautions are completed, you should help the tourists to apply for the registration card (Dalian airport exit counter,

The counter of China Southern Airlines is on the right, and the counters of other airlines are on the left. Note: visitors must check their luggage with boarding pass. Generally, outbound baggage with a single piece of no more than 23kg can be checked for free, while a few airlines can check 2 pieces of baggage for free, and most of them can check 1 piece of baggage that is not overweight. 2. Exit/security check: The exit of the airport always goes through the border check, and then the security check. After passing the security check, you can go to the waiting gate and wait for boarding. There are generally two kinds of outbound team tourist visas, one is a team visa and the other is a visa on arrival.

Team visas need to provide a list of teams when they pass the border inspection (printed by the Tourism Bureau and printed with the official logo of China Tourism Administration in triplicate). ) and entry permit. The team leader takes the lead and queues up for border inspection according to the order of the team list. The tourists took their passports. (The team leader is the first to pass the border inspection) There is no team list and entry permit for the visa on arrival. The visa on arrival is processed after arriving at the airport of the country you are going to. The visa fee is paid to the local visa officer when you apply for a visa. You need to fill in the entry card (usually it will be sent to individuals on the plane, and we can also fill it out in advance) and the visa application form.

3. After disembarking, it is best to follow the crowd to the baggage claim area or exit, or follow the leader of other teams.

(If it is the first time). Count the number of people throughout the process to ensure the safety of tourists.

4. After meeting the tour guide, first remind the tour guide to check the itinerary (sometimes the itinerary is different from ours).

Sample). Then the other things will be left to the local companion. When you check into a hotel, you must lead the team to divide the rooms. Generally, families are divided, and then the rest are divided by the same sex.

5, in the process of tour guide to play a supervisory role on the ground, if necessary, to ensure the interests of tourists.

You can help pick up the tour guide. Generally, tourists trust the tour leader more than the tour guide when pushing their own expenses into the store. 6. Finally, safely lead the whole group of tourists back after the trip. And return the guide flag and other items to the tour group.