What etiquette should we pay attention to when dealing with people?

what role does a smile play in interpersonal communication? Smile is a pleasant facial expression, which can shorten the psychological distance between people and create a warm and harmonious atmosphere for in-depth communication and interaction. Therefore, some people compare the smile to the lubricant of interpersonal communication.

among smiles, smiles are the most natural, generous, sincere and friendly. All nationalities in the world generally agree that smile is a basic smile or a conventional expression. In interpersonal communication, keeping smiling has at least the following functions.

1. Show a good mood. A peaceful and happy smile on your face shows that you are in a happy mood, full of satisfaction, optimistic and kind to life, so that people will have the charm to attract others.

2. Show confidence. Smiling shows that you have full confidence in your ability, and you can communicate with people with a supercilious attitude, which makes people feel trust and easy to be truly accepted by others.

3. Be sincere and friendly. Smiling reflects that one's heart is open, kind and friendly, and treats others sincerely, rather than insincerely, which makes people naturally relax and unconsciously shorten their psychological distance.

4. show that you are happy and dedicated. Keeping a smile at work shows that you love your job and are willing to do your duty. For example, in a service post, smiling can create a harmonious atmosphere and make the clients feel happy and warm.

A true smile should come from the heart and be permeated with one's own feelings. A smile without packaging or decoration is infectious and can be regarded as a "passport to social participation". What occasions do you often use to pay your respects? Paying tribute is a traditional folk meeting ceremony in our country, and it is also a way for people to express congratulations and wishes. His posture is to stand up, with his upper body straight, his arms outstretched, and his hands holding his fist high before his chest. Usually, his left hand holds his empty fist, his right hand holds his left hand, and he hands Qi Mei, swinging up and down slightly.

In China, paying tribute is usually used in the following occasions:

On major festivals, such as the Spring Festival, neighbors, friends and colleagues often pay tribute to express their wishes; At the group meeting held to celebrate the festival, everyone gets together, wishes each other and often pays their respects.

On wedding, birthday, celebration and other festive occasions, guests can also congratulate the parties by paying their respects.

When the two sides say goodbye, they can bow their hands when they appreciate each other. Sometimes you apologize to the other party, or you can show your hand.

when handing a greeting, it is often carried out at the same time as greeting, such as "congratulations, congratulations", "I've heard a lot about you", "Please take care of me", "Happy holidays", "See you soon" and so on. How to use business cards correctly? Business cards are a symbol of a person's identity and have become an important tool for people's social activities. Therefore, the delivery, acceptance and storage of business cards should also pay attention to social etiquette.

delivery of business cards. In social situations, business cards are a simple way to introduce yourself. The order of exchanging business cards is generally: "first guest, then master, first low, then high". When exchanging business cards with many people, you should do it in the order of position, or from near to far, and don't do it by leaps and bounds, lest the other party mistakenly think that there is a sense of favoritism. When delivering the business card, face the other side with both hands. Keep your eyes on each other, smile and say generously, "Here is my business card, please take care of it." The delivery of business cards should be after the introduction, and you should not rush to deliver business cards before you know the identity of the other party, let alone distribute them casually as leaflets.

acceptance of business cards. When accepting a business card, you should get up and look at each other with a smile. When receiving the business card, you should say "thank you", and then there is a process of reading the business card with a smile. When reading, you can read the name and occupation street of the other party aloud, and look up at the other party's face, so that the other party can have a sense of satisfaction. Then, return a personal business card. If you don't bring your business card with you, you should apologize to the other party. Before the other party leaves, or the topic is not over yet, there is no need to hurry to collect the other party's business card.

storage of business cards. Never fiddle with or throw others' business cards on the table, or put them in your pockets or bags. It should be placed in the underwear bag or business card holder on the left chest of the suit to show respect. What are the details of shaking hands? Shaking hands is the etiquette when most countries meet and leave each other. In addition, it also contains expressions of gratitude, sympathy, congratulations or mutual encouragement.

the standard way to shake hands is to walk 1 meter away from the object, with your legs at attention, your upper body slightly leaning forward, your right hand extended, your four fingers together, your thumb open and you shake hands with each other moderately, shaking up and down slightly for 3 or 4 times, and then release your hand and restore to its original state. Shake hands with people with a focused, enthusiastic, friendly and natural manner, with a smile on your face, look into each other's eyes and greet each other at the same time.

As a courtesy, shaking hands should also master four elements.

handshake strength. In order to show enthusiasm and friendliness when shaking hands, you should use a little force, but not to hurt the other person's hand. Under normal circumstances, you don't have to shake hands hard, just shake them. Men and women should not shake hands too tightly. Westerners often only shake women's fingers, but old friends can be an exception.

order. The order of shaking hands is as follows: between men and women, the man can only shake hands after the woman reaches out, and if the woman does not reach out and has no intention of shaking hands, she can only nod or bow; Between the host and the guest, the host should reach out to the guest first to show his welcome; Between the young and the old, the young have to wait for the older to reach out first; Between superiors and subordinates, subordinates should wait for superiors to reach out first to show respect. Many people shake hands at the same time, so don't cross them. Wait for others to shake hands before reaching out. When shaking hands, you should concentrate, look at each other with your eyes and smile. When shaking hands, don't look at the third party, let alone look around. This is a sign of disrespect for each other. When soldiers wear military caps to shake hands with each other, they should raise their hands first and then shake hands.

handshake time. The length of handshake can be flexibly grasped according to the intimacy between the two handshakers. People who meet for the first time should generally be controlled within 3 seconds, and it is forbidden to hold the hand of the opposite sex for a long time. Even if you hold hands of the same sex, the time should not be too long, lest the other party can't stop. But if the time is too short, people will think that it is arrogant, cold and perfunctory.

handshake taboo. Don't wear gloves or sunglasses when shaking hands, and don't put your other hand in your pocket. Only women can wear tulle gloves to shake hands in social situations. When shaking hands, it is not appropriate to make a long speech, bow and scrape, and be too polite, which will only make the other person uncomfortable and uncomfortable. When dealing with Christians, we should avoid shaking hands. This shape is similar to a cross, which is regarded as unlucky in the eyes of Christians. When dealing with Arabs and Indians, don't shake hands with others with your left hand, because they think it is unclean. It's impolite to sit and shake hands with people except the elderly or ladies. Get up and stand whenever possible. How should guests be received when they visit? If there are guests visiting, if it is agreed in advance, you should make all kinds of preparations for welcoming them. Such as personal appearance, room hygiene, tea sets and smoking utensils for entertaining guests, fruits and snacks. If the guests arrive unannounced, they should also tidy up the room and living room as soon as possible and apologize to the guests.

after the guests sit down, they should be offered tea, cigarettes or other food. When serving tea, you should generally hold the cup handle in one hand and the cup bottom in the other, and hold the edge of the cup mouth with your fingers to offer tea to the guests, which is neither hygienic nor polite.

When talking with guests, if it is inconvenient for family members to participate, you should try to avoid it. If you avoid it unconditionally, don't interrupt casually. When talking, you should concentrate, don't look around, be absent-minded, or look at your watch frequently, and don't leave the guests aside and just watch TV or do housework by yourself. When guests visit, it happens that you have something urgent to do. If the time is not long, you might as well explain the situation to the guests, ask them to wait for a while, and entrust other people in the family to accompany you, or take out some newspapers and magazines for them to browse. If you are too busy to receive or want to go out, you can apologize to the guests and make another appointment.

sometimes guests bring gifts to each other, and the host should respond, such as expressing gratitude or declining gifts, and returning some gifts accordingly.

when the guest is leaving, the host should wait for the guest to get up before seeing him off. For elderly guests, rare guests, etc., the host should send them to the gate, then shake hands to say goodbye and watch the guests leave. If you send it to the elevator, you have to wait for the guests to enter the elevator and leave after the elevator closes. What international conventions should be observed when making friends with foreigners? An effective way to make friends with foreigners whose cultural background, customs and social system are quite different from their own is to follow the established communication practices in the international community when communicating with each other.

generally speaking, when making friends with foreign countries, there are the following international practices.

1. Keep your promise. In interpersonal communication, "words must be kept, and actions must be fruitful". It is the basic education that a person should have.

When dealing with foreign friends, from dating time to business dealings, you should keep your word, keep your promise, don't make promises casually, and break your promise. Only in this way can the friendship between the two sides be consolidated.

2. be enthusiastic. In interpersonal communication, China people have always advocated that friends should "know everything and say everything", and advocated that "caring for others is more important than caring for themselves" and "your business is my business". However, in foreign countries, people generally advocate the supremacy of personality and oppose any form of interference with personality independence and infringement of personal dignity. Too much concern for others, or too much intervention, will make the other side disgusted. Therefore, when dealing with foreign friends, we should not only be warm and friendly, but also respect each other's personal dignity and independence.

3. respect privacy. Foreigners generally believe that to respect the individual independence of communication partners and safeguard their personal dignity, we must respect their personal privacy. Even among family members, relatives and friends, we must respect each other's privacy. Therefore, when you get along with foreign friends, you should consciously avoid any form of involvement in each other's personal privacy. Don't take the initiative to inquire about foreign friends' age, income, marriage, family, health, experience, address, native place, religious beliefs, political opinions, what they are busy with, etc.

4. Ladies are preferred. In foreign countries, especially in western countries, people pay attention to women's priority. It requires adult men to take the initiative to respect, care for, protect and solve problems for women in social situations. People who can do this will be regarded as well-educated.

5. Don't be too modest. In the eyes of foreigners, being a man needs self-confidence first. For personal ability and self-evaluation, we should not only seek truth from facts, but also dare to affirm boldly. People who dare not admit their personal abilities and belittle themselves at will are either in fact true or hypocritical and have ulterior motives. Therefore, when dealing with foreign friends, don't be too modest, especially don't belittle yourself to avoid being misunderstood.

sometimes, in contact with foreign friends, it is inevitable to encounter some scenes that I have not experienced or things that are difficult to handle. At this moment, the best way is to wait and see what others are doing, and try to "follow the crowd" and be consistent with everyone. How to introduce yourself correctly in social activities? In daily life and work, people need to communicate with each other in order to seek understanding, help and support. Introduction is the most common way to know, communicate, enhance understanding and establish contact with others.

In social activities, if you want to get to know someone or some people, but no one introduces you, you can introduce yourself to them. The content of self-introduction can be determined according to the actual needs and the occasion, and it should be clearly targeted. In some public places and general social occasions, I have no desire to have in-depth exchanges with the other party, and introducing myself only shows my identity to the other party. In this case, just introduce your name, such as "Hello, my name is Xu Huiyuan" and "I'm Cai Li". Sometimes, you can also explain how to write your name, such as "My name is Chen Hua, and my ear is Chen Dong, and I am China's Hua." If you need to communicate with people because of official duties and work, self-introduction should include name, unit and position, and there is no position to introduce specific work. For example, "My name is Li Jilong, and I am the sales manager of the treble company", "My name is Cai Difei, and I am engaged in financial work in Shanghai University".

In social activities, if you want new acquaintances to remember themselves and communicate with each other further, you can also mention your relationship with some acquaintances or the same interests and hobbies as each other when introducing yourself. For example, "My name is Tan Zhaoying, I am the financial director of Gaole Audio-visual Publishing House, and your wife and I are classmates", "I am Haixing Li, the manager of Xinxing Culture Company, and I am also a fan like you".

If you introduce yourself to the attendees in formal and grand occasions such as lectures, reports, celebrations and ceremonies, you should also add some proper courtesy and honorifics. For example, "Hello, ladies and gentlemen, my name is Wang Danhua, and I am a teacher at Donghua University. Today, I would like to talk to you about my own experience in work research, and please correct me if there is anything wrong."

When introducing yourself, you should be concise, clear, confident, natural, friendly and easy-going, speak slowly, and look directly at each other. In social occasions or work contacts, you should choose an appropriate time to introduce yourself. When the other person is not interested, has no requirements, is in a bad mood, or is resting, eating, or busy with business, don't bother to avoid embarrassment. What problems should be paid attention to when visiting patients? When relatives, friends, colleagues and classmates are ill, it is human nature and a courtesy to visit and express condolences. When visiting patients, we should first choose the right time and try to avoid the rest and medical time of patients. Because the patient's diet and sleep are more important than ordinary people, it is not appropriate to visit in the morning, noon, late at night and during the patient's meal or rest time. If you are visiting hospitalized patients, you should also go within the time specified by the hospital. If the patient is resting, he should not be disturbed, but can tell him later or leave a message.

Secondly, we should pay attention to proper behavior. Due to the special psychological state, people are quite sensitive during illness. When talking with a patient, you should generally ask the patient's physical condition and treatment effect first. When the patient tells his illness, he should listen carefully, don't be absent-minded, look around. In the content of the conversation, we should say more relaxed and comforting words about the patient's anxiety, or dispel doubts and enlighten, or persuade and comfort, so as to help the patient restore a calm and stable mood. Don't introduce hearsay remedies and secret recipes to patients, and don't recommend drugs that have not been clinically tested. It is also necessary to say more words of care and encouragement to make patients feel happy, dilute the distress caused by illness, and enhance the courage of patients to overcome the disease. If the patient's condition needs to be kept secret, don't guess with the patient. You already know the condition that should be kept secret, and you can't hint at the patient.

Thirdly, in order to take care of patients, the time for talking and staying should be shorter, and attention should be paid to avoiding talking about topics that may stimulate each other or related taboos. When saying goodbye, you should generally refuse the patient to see him off, and ask if the patient has something to trust, and wish him (her) an early recovery.

according to daily habits, visiting patients usually brings some gifts. Flowers, fruits and food beneficial to the health of patients can be given appropriately. How to raise your hand and wave goodbye correctly? Sometimes I see my familiar colleagues and friends, but I am busy and have no time to meet them. I often raise my hand to greet them. Raise your hand to greet you, which can be accompanied by related words and gestures. The correct way to raise your hand is: 1. Stand upright, smile, look at each other and nod briefly. 2. The arm gently extends from the bottom to the top, and the arm can be completely straight or slightly bent. Step 3 extend your greetings