Key points of tour guide service specifications

1. Basic responsibilities of tour guides: 1. According to the contract or agreement signed between the travel agency and tourists, arrange and organize tourists' visits and tours according to the reception plan. 2. Responsible for guiding, explaining and introducing Chinese culture and tourism resources to tourists. 3. Cooperate with and supervise relevant units to arrange transportation, food and accommodation for tourists. 4. Protect the personal safety and property safety of tourists. 5. Answer tourists’ inquiries and assist in solving problems encountered during the trip. 6. Reflect the opinions and requirements of tourists, and assist in arranging tourist meetings, discussions and other activities

2. Responsibilities of the overseas tour leader: introduce relevant situations, accompany the tour throughout the tour, implement the travel contract, maintain the unity of the whole group, and be responsible for communication contact.

3. Responsibilities of the accompanying tour guide (representative of the organizing agency): implement the tourism reception plan; do a good job in organization and coordination; protect safety, deal with problems; publicity and promotion, and market research.

4. Responsibilities of local tour guides (receiving tour group representatives): Arrange travel activities, provide good service, be responsible for tour guide explanations, maintain tourist safety, and handle related issues

5 , Responsibilities of tour guides in scenic spots: (Responsible for the tour guide's explanation work in the scenic spot or scenic spot) Tour guide explanation, safety reminder

6. Code of conduct for tour guides: 1. Be loyal to the motherland and remember the difference between inside and outside. 2. Act according to the rules, insist on reporting when asked for instructions, abide by disciplines and laws, and do not insult the national character.

(1) Observe disciplines 1. Tour guides are not allowed to engage in prostitution, gambling, drug abuse, and are not allowed to ask for or accept reactionary, pornographic books, magazines, pictures, and audio-visual products. 2. It is not allowed to arbitrage or speculate in foreign exchange, nor to exchange or solicit foreign exchange from overseas tourists in any form. 3. You are not allowed to sell items to tourists or buy items from tourists, and you are not allowed to steal tourists’ belongings. 4. Do not deceive or coerce tourists to consume or collude with operators to deceive or coerce tourists to consume. 5. It is not allowed to ask for tips from tourists in an explicit or implicit way, and it is not allowed to refuse to provide services because tourists do not give tips. 6. Do not accept property from operators who sell goods or provide services to tourists. 7. Do not engage in malpractice for personal gain, pretend to be public for personal gain, or eat and drink excessively.

(2) Self-respect and self-love 1. Do not "do not lead", do not leave your post without permission, do not be lazy, do not be egotistic, and do not shirk responsibilities. 2. Be concerned about tourists, don’t be indifferent, don’t be perfunctory, and don’t run away at critical moments. 3. Don’t get too close to tourists, don’t get involved in conflicts and disputes within the tour group, don’t stir up disputes among tourists, and treat tourists equally without favoring one over another. 4. Tour guides have the right to refuse unreasonable requests made by tourists that insult their personal dignity or violate their professional ethics. 5. You are not allowed to cater to the vulgar tastes of individual tourists, and you have to include vulgar and obscene content in your explanations and introductions

(3) Note: 1. Do not go to tourists’ rooms alone, let alone tourists of the opposite sex alone. room. 2. You are not allowed to bring your own relatives and friends with the tour group. 3. You are not allowed to live in the same room with same-sex foreign tour group leaders. 4. Do not drink more than 1/3 of your own alcohol consumption

7. Service procedures and specifications for overseas tour leaders: preparation (study the situation of the group, check relevant tickets, prepare relevant materials, hold a pre-departure meeting) accompanying Services (handling Chinese exit procedures, handling foreign entry procedures, providing overseas travel services) maintain the unity of the travel team, properly keep various tickets, and handle return-related procedures.

Convene a pre-trip meeting: 1. Give a welcome speech on behalf of the travel agency; explain the itinerary; introduce the basic situation and customs of the tourist destination country or region; put forward requirements and clarify matters needing attention; implement relevant Matters such as room allocation, payment, special requests, etc.

Provide overseas services: upon arrival at the destination, immediately contact the tour guide of the local reception agency; count the number of tourists and luggage; arrange for the travel group to stay in the hotel; Agree on the travel schedule with local tour guides and supervise the implementation of the established travel plan; accompany the tour; guide shopping

8. Accompanying service procedures and specifications: preparation (familiar with the reception plan; prepare relevant materials; enrich the corresponding knowledge; contact the reception agency), pick up the group at the first stop (greet guests; give a welcome speech; introduce the situation), check into the hotel, approve the schedule, services at each station, transfer services (departure service; en route service; arrival service), Send the group off at the last stop (preparation for leaving the country; soliciting opinions; seeing off at the stop)

Prepare relevant materials: 1. Necessary documents, (personal ID card, tour guide card, border pass) 2. Documents required for settlement and Expenses (settlement form, check, travel expenses) 3. Travel reception plan, schedule, travel promotional materials, luggage card, emblem, and accompanying diary.

Welcome guests: Arrive at the pick-up location half an hour in advance with the local escort

The main content of the welcome speech includes: welcome, self-introduction (including introduction of the local escort and driver), and expression of sincerity The desire for service, the cooperation of tourists, and the wish for a happy journey

Checking into the hotel: 1. Actively assist the tour leader to handle the hotel procedures for the tour group. 2. Please ask the tour leader to assign a room, but all accompanying guests must know the housing allocation list and exchange their room numbers with the tour leader for easy communication. 3. If the hotel compresses room reservations and the booking unit is a group agency, the tour guide should be responsible for handling it. 4. Enthusiastically guide tourists into the room. If the ground escort cannot help, the full escort must take full responsibility, take good care of the tour group, and deal with possible problems at any time.

5. Know the phone numbers of the hotel reception desk and ground attendants