Three basic principles of rural tourism service

The basic principles of rural tourism service are: light walking, light speaking and light operation.

In order to further promote rural economic development, the state has also promulgated corresponding rural development policies, such as improving farmers' living environment and building rural infrastructure, which are also the main tasks of building a new socialist countryside.

In order to achieve this goal, the country has also begun to vigorously promote the development of rural tourism projects, but before developing rural tourism, we must also make good plans. So what are the basic principles of rural tourism planning? Next, let's take a look.

"3456 1 1" in the service:

(1) "Three" means three lightness: walking lightly, speaking lightly and operating lightly.

(2) "three" means three don't care: don't care about the ugly language of the guests, don't care about the impatient attitude of the guests, and don't care about the unreasonable demands of individual guests.

(3) "Four" means four diligence: oral diligence, eye diligence, leg diligence and hand diligence.

(4) "Four" means four don't talk: don't swear, don't swear, don't be sarcastic, and don't say anything unrelated to the service.

(5) "Four" refers to four service taboos: contempt, negation, contradiction and irritability.

(6) "Five" means five sounds: welcome guests when they come, answer questions when they ask, apologize when they make mistakes, thank them when they get help, and send them away when they leave.

(7) "Six" refers to six polite expressions: greeting, soliciting opinions, apologizing, thanking, paying tribute and saying goodbye.

(8) "Eleven" is a polite expression of eleven words: please, you, hello, thank you, sorry, goodbye. Rural tourism products are a whole, and the service quality of each link will affect tourists' evaluation of the overall service quality, so we should pay attention to the service quality of each link.