Tour guide tips: What are the functions of humor?

(1) Harmonious relationship

In tour guide activities, the humor of tour guides does not lie in reason, but in emotion. True humor comes from within. Most tour guides and tourists are in contact for the first time and are relatively unfamiliar with each other. In order to build a harmonious relationship and give them a sense of trust and intimacy, the tour guides take the initiative to talk to the tourists. However, sometimes they say a lot of polite words, but they still can't eliminate the strangeness of the guests and sometimes they only say a few humorous words. If it's funny, it can have good results. For example: When a tour guide met tourists for the first time, he introduced himself and said: "I feel very honored to serve you for the first time." My surname is Ma, which means "old horse knows the way". Today, everyone is traveling to our place, please rest assured. With me taking the lead, everything will be successful immediately! The guests are all happy, the restraint of the first meeting is gone, and the relationship between host and guest becomes harmonious.

(2) Adjusting emotions

If the tour guides use humor as a stimulant during the tour guide, the tourists' low, cold, and uneasy emotions will be effectively relieved. adjust. For example: the day after a passenger plane crashes, a group of tourists will fly to the location of the plane crash. The guests will have a feeling of fear and uneasiness. While waiting for the flight, everyone was silent. At this time, the tour guide smiled and said to everyone: "Please rest assured." I am everyone's "talisman". I will accompany you today to ensure that everything goes smoothly. Please allow me to reveal some information to you. I have been a tour guide for more than ten years and have flown dozens of times, but I have never experienced falling from the sky. ?When the guests heard this, they all laughed. It can be seen that humorous and witty comfort is much more effective than blunt and clumsy persuasion, and it instantly increases the guest's spiritual strength.

When the tour guide explains, humor can also add to the fun of the tour. For example, a tour guide accompanying a group of American tourists on a trip to the Three Gorges of the Yangtze River said humorously when introducing the Goddess Peak: "Look, that's the Goddess Peak." Generally speaking, goddesses are shy to meet foreigners, especially Americans. Today, she was moved by the sincere longing and pure friendship of all her friends and made a special appearance to meet everyone. God bless you, you are so lucky!? The guests jumped with joy.

(3) Get out of trouble

During the tour guide process, tour guides will inevitably encounter some embarrassing and embarrassing dilemmas. If you adapt to circumstances and say humorous words just right, you will get out of trouble and feel relaxed. A happy example: a travel group was about to return to their country. When they were saying goodbye, they asked the accompanying tour guide to speak. The tour guide said he would only speak a few sentences, but he spoke for more than ten minutes. A guest said half-jokingly: "Sir, you said you only spoke a few sentences, why did you speak so much?" The guests and hosts were both embarrassed for a moment. But at this time, the tour guide responded quickly. He smiled and said: The first sentence, the last sentence, and the middle are ignored. Isn’t there two sentences in one sentence? Humorous and witty words to get yourself out of the predicament. When I came out, the guests also laughed.

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