Traditional Culture Encyclopedia - Tourist attractions - How does the travel agency sales department do a good job in sales?
How does the travel agency sales department do a good job in sales?
I also work in a travel agency, doing online sales, and our performance is also very average. But I have summarized the general reasons. We have been doing newspaper advertisements here, and there are a lot of calls coming in every day, but the success rate is very low. The reason is that the dispatching staff are firstly unprofessional when answering the phone, and secondly, they are not familiar with the business, which makes it difficult to answer customers quickly. This greatly affects customers' recognition of the professionalism of travel agencies. In addition
That is, Ji Tiao cannot quickly think about customers, that is, Ji Tiao does not know what customers want, and only blindly sells and introduces routes based on what he thinks. This is also a big reason. . In addition, the customer's questions are very detailed, such as local weather and customs, what time to board the plane and what time to arrive at the ground, etc., all of which must be answered correctly. This is a customer service issue. As for how to run a business, the first thing is to rely on relationships. Let everyone around you know that you are engaged in tourism. When they want to travel, the first thing they think of is you. The second is advertising, which requires you to have a talent who is good at marketing. Advertising must be accurate, which is how to improve your return on investment. The third is to be diligent. Although some things in tourism are fixed, you also need to keep learning. In addition to learning tourism knowledge, you also need to learn how to communicate with customers and how to understand their psychology.
As a leader, in addition to being strict with yourself, you must also keep an eye on the overall situation. Leaders are not salesmen. What leaders have to consider is not where to run business, but how to make their own company compete with other companies and how to make their own company more and more famous.
Personal opinion.
- Related articles
- Recommended 6 niche attractions routes for self-driving tours in Guizhou during the National Day. How many of these mysterious attractions have you visited in Guizhou?
- Are there any TV programs that specifically introduce local tourism?
- ? 100 Looking for a self-guided tour guide from Changsha to Wuzhen! You can start from Changsha or Shaodong. I would like to know what options there are for the route. most
- Attractions Introduction Dialogue in English
- Where are the tourist attractions in Tianshui interesting?
- Top Ten Red Scenic Spots in China
- Precautions for parent-child travel guide in Singapore 20 17
- Is it safe for Chinese to travel to South Korea?
- The application of study tour in geography teaching [the application of film and television resources in geography teaching]
- How to get to Badaling Great Wall from the Forbidden City