How does the travel agency sales department do a good job in sales?

I also work in a travel agency, doing online sales, and our performance is also very average. But I have summarized the general reasons. We have been doing newspaper advertisements here, and there are a lot of calls coming in every day, but the success rate is very low. The reason is that the dispatching staff are firstly unprofessional when answering the phone, and secondly, they are not familiar with the business, which makes it difficult to answer customers quickly. This greatly affects customers' recognition of the professionalism of travel agencies. In addition

That is, Ji Tiao cannot quickly think about customers, that is, Ji Tiao does not know what customers want, and only blindly sells and introduces routes based on what he thinks. This is also a big reason. . In addition, the customer's questions are very detailed, such as local weather and customs, what time to board the plane and what time to arrive at the ground, etc., all of which must be answered correctly. This is a customer service issue. As for how to run a business, the first thing is to rely on relationships. Let everyone around you know that you are engaged in tourism. When they want to travel, the first thing they think of is you. The second is advertising, which requires you to have a talent who is good at marketing. Advertising must be accurate, which is how to improve your return on investment. The third is to be diligent. Although some things in tourism are fixed, you also need to keep learning. In addition to learning tourism knowledge, you also need to learn how to communicate with customers and how to understand their psychology.

As a leader, in addition to being strict with yourself, you must also keep an eye on the overall situation. Leaders are not salesmen. What leaders have to consider is not where to run business, but how to make their own company compete with other companies and how to make their own company more and more famous.

Personal opinion.