What aspects does hotel security include?

What does hotel safety protection knowledge include?

Anti-slip: Prevent falls and injuries (choose work shoes with good anti-slip performance for employees). If economic conditions allow, you can choose to take anti-slip measures on the ground, double Insurance can also prevent guests from slipping and causing accidents. Fire prevention: To avoid fires, fire extinguishers are absolutely indispensable. Nowadays, all star hotels require emergency gas masks.

What aspects should hotels consider when strengthening security service management?

To do a good job in hotel security service management, just like other management work, it is necessary to ensure that hardware facilities and equipment, relevant rules and regulations and The level of staff quality and many other aspects. Problems in any aspect or link may have serious consequences. Specific measures include the following aspects:

(1) Strengthen safety education for employees.

1. Strictly select waiters. When the hotel recruits employees, the human resources department should strictly control the recruitment process to prevent some unscrupulous elements from taking the opportunity to infiltrate the hotel workforce. All recruited employees must be regularly trained and educated to improve their quality and cultivate their awareness of compliance with laws and regulations. Personnel in special or important positions must also undergo necessary political review and other procedures.

2. Establish a complete training system, including: (1) Pre-job training for new employees, requiring them to master basic safety prevention knowledge and operating skills of related equipment. (2) Strengthen on-the-job training for employees to improve their ability to identify criminals and how to respond to emergencies. (3) Provide professional ethics education and discipline and violation education to employees to create a high-quality workforce. Try to avoid knowing the law and not breaking the law, and obeying the rules and regulations in your work and life. (4) In view of some typical cases and tragic fire accidents in the society, strengthen the safety awareness of all employees through various publicity and education methods. (5) Implement a safety assessment system for all employees.

3. All employees are required to establish the concept of "everyone is responsible for hotel safety".

(2) Pay close attention to internal security management

Many cases that have occurred in hotels show that the reason why criminals succeed is due to the carelessness, lack of security awareness, and lack of security awareness of the hotel’s internal security management personnel. Factors such as technical prevention methods are closely related. Even some employees only judge people by their appearance, causing the hotel's safety facilities and personnel to fail to play their due role. In this regard, the hotel should strengthen management in the following aspects:

1. Based on the actual situation of the hotel, the security department should cooperate with various departments to formulate a set of effective safety prevention procedures, emergency plans and Manage rules and regulations, and make preparations for various emergencies based on the work characteristics of different periods.

2. Establish and improve safety management regulations and inspection systems, and implement a job responsibility system. The security department should strengthen inspections of relevant hotel locations to promptly discover and eliminate various unsafe factors.

3. Any employee who finds suspicious persons or non-guests wandering on the floors within the hotel must proactively and skillfully inquire.

4. Implement a level-by-level responsibility system. For all safety incidents that occur in the hotel, the principle of "whoever is in charge is responsible" and whoever discovers it should report it.

5. Implement a public security and fire safety standards assessment system to directly link the safety work of departments (positions) or individuals with their economic benefits.

(3) Equipped with safety equipment and facilities

Hotels must do a good job in safety management. In addition to implementing civil air defense, they are also inseparable from advanced safety equipment and facilities. They must effectively implement technology Defense weapons are in place. At present, the most common safety equipment and facilities in hotels include the following five systems.

1. TV monitoring system. It is mainly composed of cameras, video recorders, manual image switching, TV screens, etc. It is generally installed at hotel entrances and exits, elevators, guest room aisles and other sensitive parts. It is used to detect suspicious persons or abnormal phenomena so that timely measures can be taken to target criminals. Create psychological deterrence and ensure the safety of the hotel.

2. Security alarm system. This system must be installed at important locations such as the hotel's main service desk, fire exits, and financial departments to prevent theft, robbery, explosions and other accidents.

3. Automatic fire extinguishing system. It includes automatic sprinkler systems, automatic smoke alarm systems, sound and light alarms and other fire alarms, detectors, fire extinguishers, fire doors, fire hydrants, smoke exhaust fans, etc., which are essential facilities for hotel safety.

4. Communication system. It refers to a communication network formed by using the security monitoring center as the command hub through wireless telephone communication equipment such as calls, so that the hotel's security work has the ability to respond quickly.

5. Electronic door lock system. This system can play a very good role in the security management of the hotel. In order to strengthen the prevention of smart theft gangs, the current electronic door lock system has been further improved, that is, a device that automatically destroys the decoder is installed on the electronic lock. When a crime is committed, When a molecule inserts a decoder into an electronic lock, the device destroys the decoder and triggers an alarm.

6. Other intelligent systems.

With the continuous development of high technology, more high-tech achievements will be applied to hotel security management, and only the combination of civil air defense and technical defense, with software and hardware simultaneously, ensures that "personnel Only when the three ", responsibilities and measures" are in place can a solid security barrier be built. ...>>

What are the aspects of hotel safety capital investment

Safety production fund guarantee system

1. Purpose

To strengthen The company ensures the management of production safety funds, establishes a long-term mechanism for the company's investment in safety production, and formulates a specially formulated management system.

2. Scope of application

This system applies to the withdrawal and use of the company's production safety expenses.

3. Citing regulations and related documents

"Work Safety Law of the People's Republic of China"

"Occupational Disease Prevention and Control Law of the People's Republic of China" Law"

"Decision of the State Council on Further Strengthening Work Safety"

Regarding the forwarding of the Ministry of Finance and the State Administration of Work Safety's "On the Issuance of "Financial Management of Safety Production Expenses for Enterprises in High-Risk Industries" Notice of the Interim Measures (State Administration of Work Safety Document No. 78) (China Chemical Industry Facai "2007" No. 43)

4. Terminology

Production safety expenses: refers to the enterprise Funds that are withdrawn in accordance with prescribed standards and listed in costs are specifically used to improve and improve the safety production conditions of enterprises.

5. Implementation Procedures

5.1 The company's safety production expense management is carried out in accordance with the principle of "company extraction, safety committee supervision, ensuring needs, and standard use".

5.2 The Safety Technology Department draws the budget amount for annual safety production expenses based on the prescribed scope of use of safety production expenses, the company's safety production status, relevant secondary unit safety project investment plans and annual safety production expenses (the company's Finance Department is responsible).

5.3 The annual investment plan for production safety expenses shall be submitted to the deputy manager in charge and the general manager of the company for approval.

5.4 The company's finance department withdraws production safety funds in accordance with relevant national regulations and company plans, incorporates them into the annual financial budget and final accounts, and implements special funds for special purposes. It is necessary to establish and improve the safety production expense ledger.

5.5 For the use of production safety expenses, each relevant unit should fill in the monthly budget form for production safety expenses. It must be reviewed by the company's Safety Technology Department and confirmed by the Finance Department (requires approval by relevant leaders) before it can be used.

5.6 For materials used for production safety investment, when receiving them, the secondary unit will issue a material receipt, go to the Safety Technology Department to stamp the "Special Stamp for Safety Production Expenses", and then go to the Material Supply Department to collect it. Use procedures. The Material Supply Department must establish a separate account for the outgoing materials used for safety production input, and provide the Finance Department with a "Safety Production Input Material Outgoing Detailed List" every month. For materials that fall within the scope of production safety expenses, the material supply department is strictly prohibited from leaving the warehouse without a "special seal for production safety expenses".

5.7 The Finance Department establishes the "Safety Expenses" account and records it on time. It also establishes a "Safety Production Expenses Usage Account" and records it every month. The balance of safety expenses in the current year can be transferred to the next year for use; if the safety expenses accrued in the current year are insufficient, the excess will be expensed as normal costs.

5.8 The withdrawal of production safety expenses shall be based on the actual annual sales revenue of the unit, and shall be withdrawn monthly according to the following standards in a regressive manner.

List of production safety expense accrual standards

Serial number of actual sales revenue extraction standards for the year

4% below 110 million yuan (inclusive)

2% for the portion between 210 million yuan and 100 million yuan (inclusive)

0.5% for the portion between 310,000 yuan and 1,000 million yuan (inclusive)

0.2% for the portion above 41,000,000 yuan

5.9 Safety production expenses are used in accordance with the following provisions:

(1) Monitoring, testing, gout, sun protection, temperature regulation, fire prevention, fire extinguishing, etc. in workplaces such as workshops and warehouses. Expenses for the improvement, maintenance and improvement of safety protection equipment and facilities such as explosion-proof, pressure relief, virus prevention, disinfection, neutralization, moisture-proof, lightning protection, anti-static, anti-corrosion, anti-leakage, protective dikes or isolation operations.

(2) Expenditures for equipping necessary emergency rescue equipment, equipment and safety protection items for on-site workers.

(3) Expenditure on production safety inspection and evaluation.

(4) Expenditures for the assessment, rectification, and monitoring of major hazard sources and major accident hazards.

(5) Expenses for safety skills training and emergency rescue drills.

(6) Other expenditures directly related to production safety.

5.10 Within the scope of use specified in Article 9 of these Measures, the company should give priority to production safety expenses to meet the rectification measures proposed by the production safety supervision and management department for the enterprise's production safety or to meet the production safety standards. expenditure.

5.11 The balance of the year will be carried over to the next year. If the safety expenses accrued in the current year are insufficient, the excess will be expensed according to the normal cost channels.

5.12 Assets formed by production safety expenses should be included in relevant assets for management.

5.13 The expenses required for occupational disease prevention, work-related injury insurance, and medical insurance provided by the company for employees are not included in the safety production expenses. ...>>

What are the types of hotel safety accidents

Personal safety accidents, food safety accidents, property safety accidents, and fire safety accidents.

About the main contents of the hotel safety production system

Interpretation of the "Beijing Star-rated Hotel Safety Production Regulations"

Source: General and Safety Department Date: 2007- 01-29

Article 1 In order to strengthen the supervision and management of production safety, improve the production safety level of star-rated hotels, prevent and reduce production safety accidents, and protect the safety of people's lives and property, according to the "People's *** of the People's Republic of China These regulations are formulated in accordance with the National Work Safety Law of the People's Republic of China and the Beijing Production Safety Regulations as well as relevant laws and regulations.

[Explanation] This article is about the legislative purpose and legislative basis.

1. Purpose of legislation

(1) Strengthening the supervision and management of production safety

Production safety refers to the measures to avoid personal injury and accidents during production and business activities. Corresponding accident prevention and control measures should be taken to prevent property losses, so as to ensure the safety of people and property and the smooth progress of production and business activities.

Production and business activities are the basic activities for creating wealth in human society. Production and business activities are bound to be accompanied by certain risks. With the continuous development of star-rated hotels in the city, the scale of the industry continues to expand, the scope of business becomes wider and wider, and the risk of accidents continues to increase. The occurrence of production accidents poses a threat to social stability and economic development. As the tourism industry safety production supervision department, the tourism administration department is responsible for industry supervision. It is necessary to continuously strengthen the supervision and management of the tourism industry. Therefore, it is necessary to make mandatory regulations on safety production in star-rated hotels. regulations.

(2) Improve the safety production management level of star-rated hotels

Star-rated hotels are the main places for politics, business, social interaction, food and accommodation, and entertainment. They have many high-rise buildings and underground facilities. There are many facilities, electrical equipment, people gathered, and combustible materials. Once a production safety accident occurs, it will cause huge economic losses, casualties, difficulty in rescue, and great social impact. With the rapid development of social economy, production safety is becoming more and more important in production and operation activities. Therefore, during the construction and renovation process of star-rated hotels, it is necessary to continuously replenish safety equipment and facilities and constantly improve safety management to achieve the purpose of ensuring safety.

(3) Prevent and reduce production safety accidents and ensure the safety of people’s lives and property

How to prevent and reduce production safety accidents in production and business activities is an eternal theme of human activities . In the daily production and operation process, safety hazards inevitably exist, but production safety accidents can be prevented and reduced by raising awareness of prevention, strengthening scientific management, investing in necessary material support, and taking timely and effective rescue measures after an accident occurs. . This regulation is based on this purpose and makes mandatory provisions on safety production investment, safety production responsibilities, safety production guarantee measures, emergency rescue and other aspects of star-rated hotels.

2. Legislative basis

(1) Relevant laws and regulations

"Production Safety Law of the People's Republic of China", "Work Safety Law of the People's Republic of China", "Production Safety Law of the People's Republic of China" *The Fire Protection Law of the People’s Republic of China, the Regulations on Safety Supervision of Special Equipment, the Regulations on Fire Safety Management of Agencies, Groups, Enterprises and Institutions, the Beijing Regulations on Production Safety, the Beijing Fire Regulations, and the Beijing Tourism Management Regulations " etc. are the legislative basis of this "Regulations".

(2) The actual situation of production safety in star-rated hotels in our city

As of the end of 2006, there were 700 star-rated hotels in our city. Different companies have different management models and different production safety levels. During the drafting process of the "Regulations", we conducted a large number of investigations and studies, analyzed the causes of various production safety accidents, summarized the experience and lessons of safety production work in star-rated hotels, and believed that standards should be unified in safety production management and through improving the system and standardize management to solve practical problems existing in the safety production work of star-rated hotels in this city. The "Regulations" are based on the actual safety production work of star-rated hotels, emphasize the process control of safety production and the management of accident hazards, establish a long-term mechanism to ensure safety production, and have distinctive industry characteristics and operability.

Article 2 These regulations shall apply to the production safety of star-rated hotels within the administrative region of this city; if relevant laws, regulations, and rules have other provisions on fire safety and special equipment safety, those provisions shall apply.

The term "star-rated hotels" as mentioned in these regulations refers to hotels, restaurants, resorts and other business units with one star rating or above.

[Explanation] This article is about the scope of application.

1. This "Regulations" applies to the production safety of star-rated hotels (state-owned, collective, private, Sino-foreign joint ventures, etc.) within the administrative region of this city.

2. If relevant laws, regulations, and rules have other provisions on fire safety and special equipment safety, those provisions shall apply.

In addition to the "Work Safety Law of the People's Republic of China" and the "Beijing Safety Production Regulations", the "Fire Protection Law of the People's Republic of China",...>>

What safety issues should we pay attention to when staying in a hotel?

If possible, it is best to book some regular stores. For example, 7-DAY, Jiayuan, Home Inn, etc. You can book these stores through the website, or you can choose the location that is most convenient for you. .But if there are no such stores in the place you are going to, you should be careful about the following things.

There is no way to say the hygiene standards. No matter how formal the hotel is, if the service staff are not professional, you can only It's clean if you can't see it. If you're worried, it's best to prepare your own towels or slippers. Generally speaking, hotels will provide disposable bath facilities. But towels and the like will only be reused.

Regular The hotel you choose won’t have that kind of needle problem. But it’s hard to tell for some small hotels. It’s really inevitable but you have to be careful. If you find any, please contact the service staff immediately and ask for help. Okay. But informal stores will just throw away the needles in front of you and won't give you any guarantee.

For things like hotels, you get what you pay for. You stay here If you want to have a better rest when you are in the hotel, don’t choose a room near the service desk, straw hat room (washing room), staff lounge, near the elevator, or near the back stairs. Because it will definitely be noisy and you will not be able to sleep. When booking It is also best to ask if there are any renovation projects going on in the hotel recently, otherwise it will be so noisy that you will not be able to sleep well.

When staying, be careful and close the windows and doors when going out. It is expensive It's best to take your things with you when you go out. Otherwise, it's easy to cause problems, because they can do as much as the door key of the room requires. It doesn't mean that others can't get in if you have the door key. The most important thing is , don’t show your room number and name in public places, because many interested people will take advantage of this opportunity to go directly to your room to commit crimes. They only need to provide your correct information to the front desk clerk, so that the front desk clerk will think that you know each other. If so, they are very likely to bring the thief into the room.

In short, if you have the conditions, choose a regular hotel to stay, everything will be foolproof, and the service attitude will be much better.

What aspects does hotel service quality include?

It mainly includes the following aspects. Environmental quality of the hotel Environmental quality is an integral part of the hotel service quality. It refers to the sensory enjoyment and psychological satisfaction that the hotel's service atmosphere brings to guests. It mainly includes hotel architecture and decoration that is unique and in line with the hotel grade, hotel service facilities and service places that are reasonably laid out and easy to reach, interesting and distinctive decorative styles, and a clean and dust-free hotel environment with a suitable temperature. Well-groomed hotel staff. All these constitute the hotel's unique environment and atmosphere, which not only meets the material needs of guests, but also satisfies their spiritual enjoyment needs. The quality of hotel facilities and equipment are the basis for the hotel's existence and the basis for the hotel's service provision, reflecting the reception capacity of a hotel. Hotels rely on their facilities and equipment to provide services to guests. Therefore, the quality of facilities and equipment is the foundation and important component of hotel service quality. The requirements for the quality of hotel facilities and equipment are: The number of complete facilities and service facilities reflects the completeness and supporting level of the facilities. The number of hotel facilities should not only be determined according to the guest source of the hotel, but also meet the requirements of the hotel's star standard. . Reasonable structure The design and layout of hotel facilities and equipment should be carried out from the perspective of convenient use by guests. The hotel should not only consider the number of facilities and equipment, but also its practicality. At the same time, the operation of the facilities and equipment should also be simple. If it is more complicated, guests should be informed of the specific usage methods in a clear way to avoid improper use of the equipment by guests. damage. Comfort and beauty The comfort and beauty of facilities and equipment depend on the grade and configuration of the facilities and equipment on the one hand and the maintenance of the facilities and equipment on the other. Therefore, management must be strengthened to ensure the comfort of facilities and equipment. Only in this way can we provide a material basis for improving service quality. Good performance The integrity of hotel facilities and equipment directly affects the quality of service. It is necessary to ensure the normal operation of various facilities and equipment and give full play to the efficiency of the facilities and equipment, otherwise it will cause safety problems. Only by ensuring the quality of facilities and equipment can a hotel provide guests with a variety of comfortable services, thereby improving service quality and the hotel's reputation. Hotel product quality: Physical products are a direct reflection of meeting the material consumption needs of hotel guests, and their quality is a factor that affects guest satisfaction. The hotel's physical product quality usually includes: The quality of dishes and drinks. The quality of catering products occupies an important position in the minds of guests. Therefore, it must be paid great attention by managers. The requirements are accurate and suitable selection of raw materials, fine processing and cooking, and palatable product flavor. Meals are moderately priced. Quality of guest supplies Guest supplies include disposable consumables and multiple-use consumables. They are also an integral part of the hotel's physical products. They are various daily necessities that are directly consumed by the hotel's guests. Their variety and quality must be consistent with the hotel's star rating. Adaptable, sufficient quantity, timely supply, able to meet the needs of guests, and must also ensure the safety and hygiene of the guest supplies provided.

Quality of goods Hotel goods are daily necessities, handicrafts, etc. sold in hotel shopping malls. The hotel shopping mall should have a complete range of merchandise, a reasonable structure, beautiful displays, and reasonable prices, and should be in line with the shopping preferences of the hotel's target market customers. The quality of service supplies The quality of service supplies refers to the various supplies used by service personnel in the hotel's service process, such as the work carts of the housekeeping department, trays and dining carts of the catering department, etc. It is the prerequisite for improving labor efficiency and meeting the needs of guests, and is also a necessary condition for providing quality services. The quality of service supplies requires complete varieties, sufficient quantity, superior performance, ease of use, safety and hygiene, etc. The service level of the hotel The service level of the hotel is mainly the service status and level shown by the attitude and behavior of the hotel service staff. It mainly includes the following aspects: Service attitude Service attitude refers to the subjective intention and psychological state of hotel service personnel reflected in customer service. The service attitude should be proactive, enthusiastic, patient and thoughtful. Its quality is determined by the employee's initiative, creativity, enthusiasm, sense of responsibility and quality. Service skills Service skills are the skills and abilities displayed by hotel employees in the process of serving guests. It is the technical guarantee for improving service quality. The level of service skills depends on the professional knowledge and operating skills of the service personnel, and whether they can be used flexibly according to the specific situation. Service mode Service mode is the expression of service activities and behaviors, such as the way you stand, the way you deliver items, the way you pour wine, and the way you serve food, etc. The service method reflects the specifications of the service to a certain extent. The service must be standardized, beautiful, decent,...>>

What is the scope of hotel safety inspection?

The scope and content of the inspection shall be in accordance with the relevant requirements of the "Fire Protection Law of the People's Republic of China" and supporting regulations, and special fire safety projects for commercial and residential buildings, hotels, hotels, restaurants, guest houses, shopping malls, etc. shall be implemented in accordance with the law. examine. The contents of the special inspection mainly include: fire safety responsibility system, fire safety management, fire safety operating procedures, fire extinguishing and emergency evacuation plans, building fire protection, automatic fire protection facilities, interior decoration, electrical wiring equipment, etc. within the scope of inspection. Specifically include: 1. Implementation of fire protection laws, regulations, rules and systems; 2. Establishment and implementation of fire safety responsibility systems, fire safety systems, fire safety operating procedures, fire fighting and emergency evacuation plans; 3. Public gatherings The inspection procedures before opening of the place; 4. Fire safety education and training for volunteer firefighters and unit employees, and whether they have the "four abilities"; 5. Building fire separation distances, fire passages, safety exits, evacuation passages, and fire prevention zoning The installation situation of etc.; the fire protection performance of building interior decoration materials; 6. The operation and maintenance of automatic fire alarm, automatic fire extinguishing, fire hydrant, smoke prevention and exhaust and other systems, as well as emergency broadcasting, emergency lighting, safe evacuation facilities, etc.; 7 .The installation and use of electrical products and gas appliances, as well as the design, maintenance and testing of lines and pipelines. 8. Maintenance status of local municipal fire protection facilities.

What aspects of hotel fire safety should be paid attention to

Strictly control open flames, publicize and remind Peugeot

Ensure that passages are unobstructed, check that fire-fighting equipment is safe and effective and Be able to use fire extinguishers and fire alarms

Be familiar with evacuation routes and be able to direct guests to organize evacuation or escape

Why should hotels inform guests about safety matters?

This is a regulation of the security department, and every room has an escape route map