Case Analysis of Practical Questions for Travel Consultants Disputes

The travel agency needs to explain to Ms. Zhang that due to the guest's own problems, the customer requested to cancel the tour. Even if the contract is signed, as long as there is no loss on the part of the travel agency, a full refund can be made. However, since the departure date is less than 72 hours away, the transportation fare has been lost. At the same time, you can issue the purchased air ticket or train ticket to Ms. Zhang, and inform Ms. Zhang: At this time, refunding the air ticket or train ticket will cost at least Ten percent loss. If Ms. Zhang cannot understand, you can accompany Ms. Zhang to the superior authority of the travel agency and let them coordinate and solve the problem. If Ms. Zhang cannot be satisfied after coordination with the Tourism Bureau Complaint Center, the only option is to accompany Ms. Zhang to the court to sue the travel agency, and the court will decide. Regardless of the outcome, the judgment must be strictly followed. Throughout the entire explanation and coordination process, the attitude should be kind and cordial, but principles should be maintained. Under normal circumstances, guests like Ms. Zhang need to feel the sincerity of the travel agency, but the result still depends on the attitude and method.