How to serve tourists wholeheartedly

To serve tourists wholeheartedly: do good etiquette for service staff in scenic spots

First, act with caution. It means that the behavior must be standardized.

The second is to be cautious. It’s about treating tourists with the right attitude. The purpose of the tourism industry is to "serve tourists wholeheartedly." In other words, in tourism professional activities, scenic area staff must put guests first, insist on doing everything for the sake of guests, satisfy guests in everything, and try their best to serve guests.

The third is to be cautious. It means being cautious about holding yourself accountable. Scenic area staff must correctly understand the nature and tasks of tourism, correctly understand and evaluate themselves, and firmly establish a sense of professional honor, responsibility and moral obligation.

The fourth is to speak carefully. That is to say, you must be careful when speaking, and do not cause unnecessary misunderstandings due to careless words.

Insist on using polite language and use "five tones" and "ten words". "Five Sounds": There is a sound of greeting when tourists come in, a sound of "yes" when tourists ask, a sound of thanks when tourists help, a sound of apology when tourists take care of them, and a sound of farewell when tourists leave; "Ten Words": Hello, please, Thank you, sorry, goodbye.

When conducting guided tours, they should explain to tourists the natural and cultural conditions of the scenic spot, and introduce the local customs and habits. However, they should not cater to the low-level taste requirements of individual tourists, and do not mix vulgar, obscene, or vulgar materials into the explanations. Feudal superstition, and even content that is inconsistent with historical facts.