What is the soul of tourism and what is the cornerstone of service industry

Tourism service is the soul of the tourism industry, and service quality is the cornerstone of the service industry.

Tourism service refers to the way that tourism service personnel provide tourists with material and psychological benefits that can satisfy their physical and psychological needs through various facilities, equipment, methods, means, channels and various forms of "hospitality". In the process of spiritual needs, create a harmonious atmosphere and produce a spiritual psychological effect, thereby touching the passengers' emotions, arousing their psychological cries, and making them feel comfortable and happy in the process of receiving services. , and is an activity that is willing to communicate and consume.