How to safeguard the rights and interests of tourism consumers

To safeguard the rights and interests of tourism consumers, it is necessary to formulate and improve tourism laws and regulations; Strengthen administrative law enforcement; Build a government support system and strengthen government supervision.

First, formulate and improve tourism laws and regulations.

First of all, we must formulate a basic tourism law. The tourism basic law is the "constitution" in the system of tourism legal norms. It is in a dominant position and authoritative. It regulates the tourism business behavior, specifies the rights of tourism consumers, and gives special protection to their basic rights, so it is essential.

At the same time, under the guidance of the Tourism Law, sub-laws including six elements of tourism and related market management are formulated to form a complete and independent tourism legal system, which provides sufficient legal basis for tourists to protect their own rights and interests. Standardize the tourism contract system, and the tourism contracts provided by tourism operators are beneficial to tourism consumers.

Second, strengthen administrative law enforcement.

It is necessary to improve the supervision and management system, increase the investment in law enforcement, strengthen the supervision and management of tourism operators and employees, give full play to the law enforcement functions of tourism supervision and discipline inspection departments, and at the same time increase the training of law enforcement personnel to further enhance the concept of rule of law, service awareness, litigation awareness, evidence awareness and procedural awareness. , improve the quality of the overall law enforcement team, and promote the improvement of tourism administrative law enforcement level.

Third, build a government support system and strengthen government supervision.

Establish a credit mechanism for tourism enterprises, actively guide tourism management enterprises to strengthen self-discipline, and form a code of conduct that restricts the credit activities and credit relations of tourism enterprises. Improve the tourism information release system, and the tourism administrative department is responsible for releasing tourism information, so that tourists can fully and timely understand the latest information and prices in the tourism market.

Tourism consumers have the right to choose independently.

Consumers have the right to choose their own goods or services, which mainly includes the following aspects:

1, have the right to choose the operators who provide goods or services;

2. Have the right to choose product varieties or service methods independently;

3, have the right to decide whether to buy any kind of goods, accept or not accept any service;

4, in the independent choice of goods or services, have the right to compare, identify and choose.