How to return and claim fake jewelry bought in Bali?

You should complain to the travel agency about the tour guide and ask for a return. Then you can have the jewelry appraised and return it if it is fake. If you encounter a travel agency's prevarication and delay in resolving the matter, you can directly file a complaint against the travel agency to the People's Republic of China and the Ministry of Culture and Tourism.

The main responsibilities of the "Ministry of Culture and Tourism of the People's Republic of China"

1. Coordinate the planning of the cultural industry and tourism industry, and organize and implement the census, excavation and protection of cultural and tourism resources and use work to promote the development of cultural industries and tourism industries.

2. Guide the development of the cultural and tourism market, conduct industry supervision of cultural and tourism market operations, promote the construction of a credit system for the cultural and tourism industry, and regulate the cultural and tourism market in accordance with the law.

3. Guide comprehensive law enforcement in the national cultural market, organize the investigation and prosecution of illegal activities in national and cross-regional cultural, cultural relics, publishing, radio and television, film, tourism and other markets, supervise and handle major cases, and safeguard the market order.

4. Guide and manage cultural and tourism exchanges, cooperation, publicity and promotion work with foreign countries and Hong Kong, Macao and Taiwan, guide the work of cultural and tourism institutions stationed abroad and in Hong Kong, Macao and Taiwan, and sign Sino-foreign cultural and tourism cooperation on behalf of the country Agreement to organize large-scale cultural and tourism exchange activities with foreign countries and Hong Kong, Macao and Taiwan to promote Chinese culture going global.

5. Manage the State Administration of Cultural Heritage.

6. Complete other tasks assigned by the Party Central Committee and the State Council

Extended information:

"Travel Law of the People's Republic of China"

Article 36 When a travel agency organizes a group outbound tour or organizes or receives a group inbound tour, it shall arrange for a group leader or tour guide to accompany the group throughout the journey in accordance with regulations.

Article 37: Persons who pass the tour guide qualification examination, sign a labor contract with a travel agency, or register with a relevant tourism industry organization may apply for a tour guide certificate.

Article 38: Travel agencies shall conclude labor contracts with the tour guides they employ in accordance with the law, pay labor remuneration, and pay social insurance fees.

If a travel agency temporarily hires a tour guide to provide services to tourists, it shall pay the tour guide in full the tour guide service fees specified in paragraph 3 of Article 60 of this Law.

When a travel agency arranges a tour guide to provide services for a group tour, it shall not require the tour guide to advance or charge any fees to the tour guide.

Article 39 To engage in the tour escort business, one must obtain a tour guide certificate, have corresponding academic qualifications, language proficiency and tourism industry experience, and enter into an agreement with the travel agency that has obtained the outbound tourism business license and appoints him to engage in the tour escort business. Labor contract.

Article 40 Tour guides and tour leaders must accept the appointment of travel agencies when providing services to tourists, and may not privately contract tour guide and tour escort business.

Article 41 When engaging in business activities, tour guides and team leaders shall wear tour guide certificates, abide by professional ethics, respect the customs and religious beliefs of tourists, and shall inform and explain the norms of civilized tourism behavior to tourists. Guide tourists to travel in a healthy and civilized way, and discourage tourists from behaviors that violate social ethics.

Tour guides and team leaders shall strictly implement the travel itinerary and shall not change the travel itinerary or suspend service activities without authorization, shall not ask for tips from tourists, and shall not induce, deceive, force or force tourists in disguised form to make purchases or participate in activities for which additional payment is required. Tourism projects.

China Legal Popularization Network-"Travel Law of the People's Republic of China"